Infotainment Spider Cracks?
- Thread starter Jays311
- Start date
- :
- Mazda CX-9 Signature
There's a tsb for this and Mazda extended the warranty 7 yr to cover this issue. What year and model is your Mazda?
2017 Mazda 6. How does something like this happen? Did someone bang the screen with something?
- :
- Canada
Not likely. I think the spider cracking is screen delamination from stresses potentially caused by temperature shifts.
Here is the Service Alert for this issue: https://static.nhtsa.gov/odi/tsbs/2018/MC-10134920-9999.pdf
And here is the related TSB that describes the issue in more detail (specific to the 16-17 CX-9):
And a link to a post that contains pictures of the mailer that was sent out regarding the extended warranty: Infotainment Screen cracking (spider cracks)
Take it to the dealer and see if they can help. If they refuse, escalate to Mazda Corporate. Because this is not a recall program, and because the SSPB9 doesn't reference the Mazda6, there's no guarantee that they'll agree to fix/replace the screen for you, but you can try to pursue a goodwill replacement.
Worst case scenario, you are denied assistance and you either live with it, or attempt to replace the failed part yourself (or buy the parts and have someone else replace it). If that happens, here are some links to help you find replacement parts:
The part # I've bought (for my 2014 Mazda3) is BHP1611J0D and it's still available at that e-bay store named north-autoparts .
Here is the direct link (hopefully it won't be filtered out):
For 2014-2016 Mazda 3 Information Display BHP1611J0D Touch Screen Glass 7 Inch | eBay
7" Touch Screen Glass for 2014 2015 2016 Mazda 3 Information Display BHP1611J0D. Interchange Part Number: BHP1611J0D, K40005A29F. Fit RADIO MODEL NUMBER: BHP1611J0D, K40005A29F. Fit for Mazda 3 Radio Information Display.
www.ebay.com
Thanks for the information.Not likely. I think the spider cracking is screen delamination from stresses potentially caused by temperature shifts.
Here is the Service Alert for this issue: https://static.nhtsa.gov/odi/tsbs/2018/MC-10134920-9999.pdf
And here is the related TSB that describes the issue in more detail (specific to the 16-17 CX-9):
And a link to a post that contains pictures of the mailer that was sent out regarding the extended warranty: Infotainment Screen cracking (spider cracks)
Take it to the dealer and see if they can help. If they refuse, escalate to Mazda Corporate. Because this is not a recall program, and because the SSPB9 doesn't reference the Mazda6, there's no guarantee that they'll agree to fix/replace the screen for you, but you can try to pursue a goodwill replacement.
Worst case scenario, you are denied assistance and you either live with it, or attempt to replace the failed part yourself (or buy the parts and have someone else replace it). If that happens, here are some links to help you find replacement parts:
The part # I've bought (for my 2014 Mazda3) is BHP1611J0D and it's still available at that e-bay store named north-autoparts .
Here is the direct link (hopefully it won't be filtered out):
For 2014-2016 Mazda 3 Information Display BHP1611J0D Touch Screen Glass 7 Inch | eBay
7" Touch Screen Glass for 2014 2015 2016 Mazda 3 Information Display BHP1611J0D. Interchange Part Number: BHP1611J0D, K40005A29F. Fit RADIO MODEL NUMBER: BHP1611J0D, K40005A29F. Fit for Mazda 3 Radio Information Display.www.ebay.com
I really appreciate it.
Have a good day.
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