No BS
I have a pretty good relationship with the service department that I use since my last car was an 04' Mazda 3 that I put 130,000 miles on so No, they're not just telling me to get me out of there.
If you guys want to ask him yourself about anything, it's Southern States Mazda in Raleigh, North Carolina (919) 839-7419. The guy I work with is Dwight. Very helpful. He did tell me that he doesn't know anything other than there is a problem that should have a fix by April or May but maybe he can give you a number for your service people to call and get a clue if they can't find it on their own.
Also, I did try the ALC on every level and still does the same thing, but who cares as far as I'm concerned if they really do have a fix for it, I'll be happy.