Had to write MazdaUSA

[igdrasil]

your mom didnt return you to the hospital?

geez...

the problem is the dealer, not the mazdas, not enough to make a rant like this.

 

[Macadonious]

By the way, what do you mean when you said, "your mom didnt return you to the hospital?"

PS, My mom is dead by the way

 

[dream merchant]

hey bro... i completely understand where u are coming from. sure there is a difference in a loaner and a rental... both are technically the same it just depends on how well the chosen dealership takes care of its customers.

i had an acura integra and when i took it in to have some warranty work done, they handed me a set of keys for a new low mileage integra to use until my car was completed.

ive been drug threw the rental car version of a loaner and it is far more inconvenient. i had the rental place charge my card for the entire amount after i had left the place and i pitched a fit to both the dealer and rental place once i saw it on my statement.

customer service is more what his gripe is and it definitely should be... but the truth is that its that dealerships service and not mazdas that is to blame.

i would have been very upset if i had gonw thru that ordeal. i would have given them the car and just asked to be place in another vehicle right then and there... especially since it was been in the shop longer than you have actually had it in your possesion.

keep us updated... and oh yea.... take deep breaths.... innnn ... ouuuutt..... ahhh... much better.

out.
abel.

 

[PhreakV]

sorry to hear about the situation... I can't imagine that most people would jump on you like this. Just remember that you need to relax (apparently so do some of the other forum members) sometimes you need to be forceful with the dealerships but other times it'll just make them bristle against you. but yeah, let us all know how this turns out.

 

[igdrasil]

By the way, what do you mean when you said, "your mom didnt return you to the hospital?"

PS, My mom is dead by the way

that you are wheening too much (if spelled right) for simple things

 

[Macadonious]

As soo as I get a response i will cut and paste it here.

Dream Merchant, I too had a Acura Integra and the dealership performed warranty work on it. I was handed another Integra with no complaints. My wife has a 2001 VW Beetle and she took it in for warranty repair and she was handed a Jetta without a problem. I had a Toyota years back with warranty work done and again I was handed another Toyota that was on the lot. This is the reason for my rant.
You are right in away, it is Not Mazda's fault, but the dealership's fault. However, in the manual on warranty work, if you have a problem with your dealership, it said to write them and let them know about it.

 

[Gbourdon]

I usually get placed in a Daewoo full of dog hair, gum wrappers, and spilt coffee cups and then have to go get gas put in it. I bet the rental was better than that at least. I am just happy to get a loaner at all though. Sometimes I've had a rental when they are out of loaners. Either way it's not the car I bought so its not the car I wish to be driving. I would strongly suggest going to a new dealership though MNOA is maybe going to contact them or they may just through your letter in the rubbish. Either way when you get your survey from MNOA that is what they will look at.

 

[nate0123]

Like others have said, it's a dealer issue. I had a Mazda Protege LX as a loaner when my car was in for service. Just had to pay $4 for gas.

Have you spoken with the GM of the dealership?

 

[dream merchant]

i agree. i would have written a letter as well. so that mazda is informed that there are certain dealerships out there that are representin the manufacturer in a negative way... thats the only way they will find out.

i would have went down the exact same road u did... id also write or copy that letter to every freaking manager there at the dealership and even try to track down the owner of the place to get him a copy of it as well.

 

[Macadonious]

Nate0123, that would have not bothered me a bit. Even if it had dog hair, gum wrapers and spilt coffee everywhere. The inconvenance and lying is what my letter was about.

 

[Macadonious]

i agree. i would have written a letter as well. so that mazda is informed that there are certain dealerships out there that are representin the manufacturer in a negative way... thats the only way they will find out.

i would have went down the exact same road u did... id also write or copy that letter to every freaking manager there at the dealership and even try to track down the owner of the place to get him a copy of it as well.

I already sent a copy to the gemeral manager of the dealership. Just found out that they fired the last one 3 weeks ago.

 

[BlueWolfCry]

the dealership reflects the reputation of mazda, no?

 

[dream merchant]

interesting... well maybe this new GM will be more apt to please u since hes trying to impress the powers that be... and the guy hes trying to impress is a guy that definitely needs a copy of that letter!!

as i have found out... everyone has a boss. if u get nowhere with a service manager, ask to see his boss.... and so on and so on. the further u go up the ladder things usually tend to sway in ur favor... thats my experience.

im normally a nice guy but sometimes u have to be a bit stern... whats funny is the only times i have had to do this is with car dealerships... go figure.

 

[dream merchant]

yo wolf... is that a question or a statement... hehe

 

[round00]

I am willing to proof any letter someone here intends to submit to the dealer and/or manufacturer. Law student with B.A. in philosophy/english i.e. I work with a lot of words.

Alas, I haven't proofed this or other posts.

Further, a suggestion: when things rise the level that you must write a letter to someone, do it right and send it certified. It'll cost you a few bucks, but in the end, it will be well worth it. This way, you get the added impact, of "I am not f*cking around here," and also, they can never say the didn't get the letter and never had notice of your problem.

 

[BlueWolfCry]

oooh good point

 

[dream merchant]

ahhh i like that idea... certified mail... very cool.

 

[Dimitrios]

Well, according to the warranty clause, you should get a "loaner" - no charge - vehicle for your use for warranty service work.

I also highly suggest you find another dealer. I have no loyalty to the dealer that I bought my Pro5 from and won't go there for service. Find another dealer, even if it means driving a little bit further away.

 

[chino]

Further, a suggestion: when things rise the level that you must write a letter to someone, do it right and send it certified. It'll cost you a few bucks, but in the end, it will be well worth it. This way, you get the added impact, of "I am not f*cking around here," and also, they can never say the didn't get the letter and never had notice of your problem.

This is EXACTLY what I was going to post. Always send it certified return reciept!

Also, and I am not bashing the purpose of the letter here, you probably should find a nice form letter written out for an occasion such as this. They are easy to find and a concise well thought out letter will get you much much further. Your letter wasn't bad(well the ford sucks rant at the end was unneeded and may have been a step in the wrong direction) it just needed toning and finesse.

Sending it to Round00 next time might be another alternative!!

 

[Macadonious]

Thank you all, for you feed back and your suggestions. I will keep you posted