Had to write MazdaUSA

[taylor5]

put your letter on Edmunds.com

Hey Macodonious,

Please put your statement on Edmunds.com I am looking heavily at a 3s Hatch("Help ...Should I trade" post) and there are some interesting statements on that forum you can post at. (Especially about the 6's rusting door frames). Right now is a good time because the only posts on there about the 3 are rants and raves leaving me suspicious (I think i just spelled that wrong). I think you need to tell as many as possible about your problem with the brakes and the treatment you got........

But your treatment is really giving me second thoughts to just keep my P5 since I know its issues already.

tay

 

[kgo]

so does mazda give u a loaner if u take ur car in for warranty work? asking for myself because when i bought the car, the salesman made a point to tell me that as i was about to sign.

later on, i was told by my dealership that they don't have loaners but they would reimburse me for the cost of a rental across the street at enterprise. it just sounded like a lot of potential paperwork on my end to get the car.

 

[PhreakV]

I got a rental from Enterprise and it was kinda pain but they handled all the paperwork part of it. Except for the questions from the salesperson and a couple of forms... its not that bad

 

[Macadonious]

taylor5; Beaware that the faulty brakes was anomanly that has not yet repeated itself nor has anyone made mention of the same problem I had. Brand new cars that have not been around for even a year will have small things go wrong with them, thus you have a warranty. The service department is what i was ranting about as well as being lied too. The only fault I see with the design of the 3 is that cockpit area, other then that, I can find nothing wrong with the 3

kgo; No. From what i undersatnd even though it is contray to the paper work that you recieve, Mazda as a company do not give loaners, they will pay for a rental. If your dealership makes you pay and they reimburse you after the fact, that is just plain wrong. Report that to MazdaUSA.

 

[Vulcanon]

dude you need a secretary because you don't know how to write english very well

 

[P5 Rally]

I've had some shaddy dealings with my local dealership. If it does happen again, they will hear from me!!

My mother chewed out the local VW service manager and the owner of the dealership for some terrible workmanship and diagnosing on our jetta!! After numerous come-backs for the same problem that was said to have been fixed, my mother finally snapped!!! hahaha

VW canada called.........they fixed it and refunded the money and gave us service vouchers......nice

 

[taylor5]

It is not just your car

Hey Macadonious,

I just took another look at Edmonds.com and found the "maintenance problem" section for the 3. Turns out there are quite a few owners all over with brake rotor problems. You really should check out there experiences....

Tay....

 

[Macadonious]

taylor5; thanks will do that now.

Vulcanon; dude, I am aware of what I posted and heard enough of my bad grammar from others. The post was a draft.

 

[Notorious]

At my dealership there is an enterprise inside the dealership. You get your loaner car from them.

 

[Macadonious]

This is the reply from Mazda

Dear Adam,

Thank you for contacting Mazda North American Operations. I appreciate
the opportunity to respond to you.

I sincerely regretted to read about any inconvenience that you
experienced with the rotor matter on your MAZDA3. Naturally, Mazda
backs all new vehicles with one of the strongest warranties in the
industry - 48 months or 50,000 miles - whichever occurs first, from the
date the vehicle is first put into service. I'm sorry that your
warranty had to be used so early, but I'm very pleased that your
dealership did end up replacing the items, per your request.

In regards to the Loaner Program, it is designed to provide you with
free transportation while your vehicle is being serviced under
warranty. You are not required to pay for the loaner, thus not making
it a rental (you are not renting it...it is being loaned). I'm sorry
that you expressed dissatisfaction for having to with for the loaner
and give your credit card for insurance purposes. But you should not
have been charged. Please let us know if you were and we'll happily
reimburse you for that expense.

Please keep in mind that your warranty only covers defects in
workmanship or materials, not items related to maintenance, normal wear
and tear, or outside influences.

Again, thank you for contacting Mazda. It has been my pleasure to
assist you. Please feel free to reply to this message with any further
questions or comments.



They say a rental and a loaner are the same. I wrote back and explained that a loaner did not have to be payed for after 2 days of service work, which mine was being serviced for more then a week. If you have to pay for a use of a vehical for a period of time, then that very definition is a rental, not a loaner.

 

[taylor5]

Ooops wrong spelling on other Forum

Hey Macadonious,

It is Edmunds.com and not Edmonds.com.....I got the u and o mixed up.

It seems to be people having trouble with the rear rotors. And some are wondering if it is not attributed to the ABS......

Does yours have ABS?

Tay....


By the way, hold on to that person at Mazda that wrote you back.

 

[+ friction]

Macadonious: Did you have to pay for the remainder of the week (after the 2 days, that is)? If so, guess you did get a rental.

If not, they replied pretty much like I suspected. Hope your future loaners are a little easier to attain. Good luck!

 

[Macadonious]

I noticed that the o and u were mixed up....np, I figured it out. I also left an evalutation on it as well.

Yes my car does have ABS.

Why do you say to hold on to the person who wrote me back?

 

[Macadonious]

Macadonious: Did you have to pay for the remainder of the week (after the 2 days, that is)? If so, guess you did get a rental.

If not, they replied pretty much like I suspected. Hope your future loaners are a little easier to attain. Good luck!

No I did not have to pay, but that was not to say that they did not try to get me to pay. I had to fight for a couple of days to convence them that I should not have to pay if; one, it is a loaner and two, I am bringing my car here for a problem with a defect. Form what I understand, they have a weird policy that if you have to have a loaner/rental for more then 2 days while you car is being serviced for warranty work you must pay for the loaner/rental in full.

 

[Ceej]

The whole letter was a mistake, I bet it was tossed in the trash (but they did answer you so I guess not).

What you SHOULD have done was to CALL the Regional Mazda rep and spoke to him in a calm professional manner.

 

[Macadonious]

The whole letter was a mistake, I bet it was tossed in the trash (but they did answer you so I guess not).

What you SHOULD have done was to CALL the Regional Mazda rep and spoke to him in a calm professional manner.

First I try to write a letter explaining my situation, then if that fails to meet my satisfaction, i will then call. Out of respect and in a professional enviroment, you always start at the bottom and work your way up. Letter first, phone later.

 

[Ceej]

First I try to write a letter explaining my situation, then if that fails to meet my satisfaction, i will then call. Out of respect and in a professional enviroment, you always start at the bottom and work your way up. Letter first, phone later.

hmmm o.k, that is one way to do it. I would have just called.

Sucks that you whole MAZDA experience started with this, hopefully you will love your car and this s*** will never happen again.

I hope you explained to the dumbass tech guy that if he had just changed the brakes in the first place like you asked it would have saved some time?

 

[Macadonious]

Ceej, I did exactly that. When he said, "well sir we just went ahead and replaced both rotors and pad." I said, "mm just like I suggested before, huh?"

 

[rt66protege]

Wow that sucks big time. I had thought Mazda had one of the best programs for that sort of thing. Of course mine comes from Hertz rental fleets (had 27k on her)

 

[boostaddict]

Original poster: All I can say is this -> I wish I had your life.

If you can get that worked up over a rental, spend that much time on the original letter and then here in this forum talking about it..... you must be living the life of leasure and excess we all dream of.

What's next? Organizing a nationwide protest because you favourite toilet paper brand has gotten coarser?

Perspective, perspective, perspective.