Had to write MazdaUSA

[Macadonious]

MACADONIOUS: My car is at the dealer overnight for transmission work, and they gave me a rental from Enterprise today. It probably added about 30 minutes waiting for a ride to Enterprise and completing paperwork there, but I actually got a newer car than when I had a lot loaner from the same dealership.

The only downside I see is having to replace the gas I use for the rental...

The question is, did you have to pay taxes and did you have to give them a credit card. Also, my dealer stated that i have to pay in full have after 2 days. Did yuors?

 

[+ friction]

The question is, did you have to pay taxes and did you have to give them a credit card. Also, my dealer stated that i have to pay in full have after 2 days. Did yuors?

No taxes, no credit card, no...nothin' really. The dealer asked if I was 18 or over (I'm 30!), and then at Enterprise they asked for my DL. I was surprised b/c I remembered your thread and how you had to present a credit card, etc.

And no, I don't think there is any time limit to it. I'm sure if, after a few days, they cannot return my car to me they will opt for a loaner. They just happened to be out of lot loaners (or so I understood) this morning.

The process was very simple. Like I said, there was a short wait for Enterprise to pick me up, but I was out of Enterprise in less than 10 minutes.

 

[Macadonious]

No taxes, no credit card, no...nothin' really. The dealer asked if I was 18 or over (I'm 30!), and then at Enterprise they asked for my DL. I was surprised b/c I remembered your thread and how you had to present a credit card, etc.

And no, I don't think there is any time limit to it. I'm sure if, after a few days, they cannot return my car to me they will opt for a loaner. They just happened to be out of lot loaners (or so I understood) this morning.

The process was very simple. Like I said, there was a short wait for Enterprise to pick me up, but I was out of Enterprise in less than 10 minutes.

I want the dealership where you are. I wish to god mine was that simple. If it were, I would have never complained. You ought to tell your dealership the crap I had to go through, that would make them look far batter in terms of competiveness of other dealers. You are fortunit. They obviously want your buisness again.(wiggle)

 

[+ friction]

I want the dealership where you are. I wish to god mine was that simple. If it were, I would have never complained. You ought to tell your dealership the crap I had to go through, that would make them look far batter in terms of competiveness of other dealers. You are fortunit. They obviously want your buisness again.(wiggle)

Actually, it gets better. I won't be able to return the rental before Enterprise closes (that is IF my car is done today...I miss my car!), so I called Enterprise to arrange for a key drop, but they do not permit this.

However, the Enterprise rep said the dealer and the rental company allow a customer to just leave the rental at the dealer, and the two will arrange to get the rental returned. Very nice.

BTW, this is Stokes Mazda in North Charleston.

 

[Macadonious]

Actually, it gets better. I won't be able to return the rental before Enterprise closes (that is IF my car is done today...I miss my car!), so I called Enterprise to arrange for a key drop, but they do not permit this.

However, the Enterprise rep said the dealer and the rental company allow a customer to just leave the rental at the dealer, and the two will arrange to get the rental returned. Very nice.

BTW, this is Stokes Mazda in North Charleston.

(smash) I envy you

 

[+ friction]

(smash) I envy you

Ouch! Don't envy my transmission problem, though.

<9,000 miles and my car is already in for parts replacement. So far so good with the customer service, though, and as long as they are attentive and thorough I will remain happy with their service.

 

[Macadonious]

Ouch! Don't envy my transmission problem, though.

<9,000 miles and my car is already in for parts replacement. So far so good with the customer service, though, and as long as they are attentive and thorough I will remain happy with their service.

LOL, that is what i mean, the service is undeniable

 

[+ friction]

LOL, that is what i mean, the service is undeniable

The dealer just called and the car is ready. Less turnaround than they promised, so overall a very good experience. Go Stokes Mazda!