Had to write MazdaUSA

[Macadonious]

yet again another rant on my posting. Boostaddict, you must hate yourself to be so negitive to others. By the way please spell favorite right next time.

 

[boostaddict]

yet again another rant on my posting. Boostaddict, you must hate yourself to be so negitive to others. By the way please spell favorite right next time.

Americans are funny. So you had gramatical errors originally and you think that American english is the only english out there too. Hee hee.

Not negative just more experienced. Rental or loaner it's just not a big deal unless your life is entirely trivial.

 

[Morgan]

Original poster: All I can say is this -> I wish I had your life.

If you can get that worked up over a rental, spend that much time on the original letter and then here in this forum talking about it..... you must be living the life of leasure and excess we all dream of.

What's next? Organizing a nationwide protest because you favourite toilet paper brand has gotten coarser?

Perspective, perspective, perspective.

+1, having previously worked at a Infiniti dealership for a while, I've seen how demanding customers can be. If a dealership paid attention to every little detail such as your loaner "issue" they'd get nothing done and would in turn make even more customers upset. Your brake issue was a valid concern which reflects on the dealership's integrity, but the other issue was trivial so long as you didn't get charged. If a dealer runs out of loaner cars and there are no suitable cars available on the used car lot the next logical option is to call for a rental, that makes perfect sense (and if I was a service manager I would've done the same).. It's really nothing to get THAT upset about, especially since you got your car fixed and got the loaner you were promised. If you are really getting worked up over something as insignificant as this I feel sorry for you. What do you honestly expect to get out of this anyway, a phone call saying sorry?

EDIT: Just saw where you said Mazda does not have a loaner program, if thats the case where else would the cars come from other than a rental company or their used car lot (if they have a suitable car available). rental car = paperwork/credit card, the dealer shouldn't be responsible for any damages that may occur to that car.

 

[taylor5]

why I said that

Hey Macadonious,

Only reason I said that was "just in case" you may need them again to resolve something.....(Lord Forbid you have to man)

I think I might get that 3. But it was funny, running around the lot today before bickering price, I was looking at all the brake rotors on the new ones and it was weird.....some had grooves, others had that light rust and others were smooth.

And it did not matter if they had abs or not. So I imagine there is gonna be some kind of TSB on it within a year.

 

[Macadonious]

Morgan and Boostattic;
Let me clear something up for you two, since obviously you only read partical threads. I do not care if I get a loaner or a rental, what I was making a point of, is that I would have had to pay for the rental after two days. Therefore, by definition, I had a rental, not a loaner. My point was that, if you have to rent a car while you are having warranty service done, then the dealership has a big problem and that will loose consumers. If I did not have to worry about paying for the rental or loaner, then I would have never made the thread nor wrote MazdaUSA.

 

[Macadonious]

What mazda said after I explained that I would have to pay after 2 days

Dear Adam,

Thank you for contacting Mazda North American Operations. I appreciate
the opportunity to respond to you.

In regards to your inquiry, as I mentioned, as long as your vehicle is
being serviced under warranty, no rental charge should be issued. If it
is complete, the loaner should be returned. There is no "2 day
maximum", the time limit is only specific to how long repairs will
take. If a dealership does not have loaners available and may have to
use a rental company that will provide you with the loaner. The
dealership should be aware that they are responsible for ensuring that,
even after 2 days, your loaner is free (per the terms I mentioned).

I regretted to read that the actions of the dealership may not have
lived up to your expectations, nor ours. Please understand, every Mazda
dealership is independently owned and operated, and, as such, solely
responsible for the sales transactions they provide.

We continuously work with every dealership in an effort to provide only
the highest quality services to our customers. I'm glad that you didn't
have to pay, that's how the program is supposed to work. I regretted,
however, that you had to face any inconvenience in ensuring that the
program worked for you.

Your feedback regarding your experience is important and is valued and
I would like to communicate the program guidelines to the Service
manager of that dealership to ensure its proper use.

Let me know what dealership you are referring to and I will do so.

 

[Dre]

Morgan and Boostattic;
Let me clear something up for you two, since obviously you only read partical threads. I do not care if I get a loaner or a rental, what I was making a point of, is that I would have had to pay for the rental after two days. Therefore, by definition, I had a rental, not a loaner. My point was that, if you have to rent a car while you are having warranty service done, then the dealership has a big problem and that will loose consumers. If I did not have to worry about paying for the rental or loaner, then I would have never made the thread nor wrote MazdaUSA.

I'm a little confused now. Did you pay for the car, or did you not?

And no, a dealership does not have a problem and will not lose customers if they have to rent a car for you. Many dealerships do it and it's much easier for many reasons. For one, insurance.

Buddy, I think you have some issues. You

 

[Macadonious]

I'm a little confused now. Did you pay for the car, or did you not?

And no, a dealership does not have a problem and will not lose customers if they have to rent a car for you. Many dealerships do it and it's much easier for many reasons. For one, insurance.

Buddy, I think you have some issues. You

Buddy, you need to learn to read

let me explain in more elementry terms for you. If you have a new car still under warranty and you have to have work done on it, would you want to pay for a rental car or would you want the dealership to pay for one for you? it is that simple. My dealership was going to make me pay for one.

 

[Dre]

DID YOU PAY?!

 

[insider]

I have a question. What more do you want from Mazda. I have worked in this industry for many year for a lot of high line dealers. (Rover and Jag) Even when we gave (as you call it ) a loaner car we took credit card info because if the customer damaged the veh they had to pay for it. I have to agree the dealer should have fixed the car right the 1st time and explained to loaner/rental policy but damn. Get over it. Try another dealer for service and enjoy your car. Hell Honda dosen't even have a rental policy unless you want to pay for it.

I'm sorry to say your the kind of customer we in the service industry dreed. They could hang you with a new rope and you would still b**** aout it.

And no I no longer work for Mazda.

 

[Macadonious]

Dre: No, I did not pay, but that does not mean they did not try to make me pay. I had to speak to the GM and convence him that I ought not have to pay.

Insider: You are so far off the point of the thread, I should not even have to explain it. But since you where to gracious to write, I will. I care less what kind of car I get or where it comes from. I care if I have to go in for warranty work with only 197 miles on the odometer and have to pay for a rental and the taxes on it. That is my grip. Mazda specificlly said that I should not incur and expenses while my car is under a warranty repair service. That is pere Mazda.

 

[IRISH22]

O.K. let me start off by saying, this is a f***in LONG thread! Second: that groove was probally from either rotor covers ( if it had them) or possibly a pebble got stuck. They resurfaced the rotors to clean it up. It should not cause any damage. On most brake jobs the rotors get cut when they replace the pads anyway.

The thing that is getting to me is how the **** they can honestly tell you to your face that AFTER they cut the rotor, and supposivly roadtested the car, that the rotor was warped from the pads: cough, bulls***, cough! rotors warp from mostly heat. And I highly doubt 197 miles will warp it. I'm putting my money on the guy cutting them wrong. Hey I admit Ive done it, but I actually road test the cars I work on after to make sure everythings ok. ESPECALLY brakes. So they were caught in time to be recut. They must have realized the **** up, and they know you get a survey in the mail so they needed to fix it quick. They knew you already wanted new pads and rotors, so to put a smile on your face as they kicked you out the door, they replaced them.

 

[Dre]

Dre: No, I did not pay, but that does not mean they did not try to make me pay. I had to speak to the GM and convence him that I ought not have to pay.

Insider: You are so far off the point of the thread, I should not even have to explain it. But since you where to gracious to write, I will. I care less what kind of car I get or where it comes from. I care if I have to go in for warranty work with only 197 miles on the odometer and have to pay for a rental and the taxes on it. That is my grip. Mazda specificlly said that I should not incur and expenses while my car is under a warranty repair service. That is pere Mazda.

In the end, you didn't pay. So what are you whining about? Just go to a different dealership next time. It's really not that difficult. Get over it and move on ...

 

[supa saiyan pr5]

Well Macadonious

I can understand your situation. When I first went to the dealership to purchase my wife's protege5 we had problems...

1st when I purchased it they told me it had to be prepped and that the specific dept. was now close..??? and this was after I had signed my papers....I explained Im not purchasing a car and putting down MY hard earned money to walk out of this dealership with no car especially with my wife all hyped.

2nd They called me couple days later and told me I needed to come back to the dealership because "the deal with the bank didnt go through"???...The car had 113 miles. I was so upset that I went down to the dealership with my wife and ripped the salesman apart..
I gave him the keys to the car and said where's my money...he told me that I cant return it and I said "Hell I will the contract that I signed with the low...low...low interest rate is Void".
they even went as far as telling me that I have to accept the new terms or they will report the car stolen and that it will mess up my credit. I asked him to tell me what my credit score had to be ,and whatever agency they get there info from reported my score as.
They was tell me lies and I ask them to reproduce the papers so that I can see my score..no can do! so I pulled my scores from all 3 major agency out for them to see that I wasnt messing around.

I told him fine I'll cancel my check if they dont want to give me back my $$$ and that I will be writing MAZDA and the better business bureau along with any other organization I could fine to report them and that I'll see them in court!!!!With less than 10min the GM was there trying to talk with me.
I got the car for an even lower price at the same % rate but I was really not happy in the end because of the sh1t that the salesman and the dealership put me through....they would do anything to get you to buy a car and then the customer service stops as soon as you drive off the lot..

funny thing is that they tryed to get me to bring my survey in untouched in replacement of an oil change and a detail job...I told them that It was not worth it and that I will report my problems to MAZDA anyways...it ended with them purchasing me a set of 17rims with low profile tires- I would say another $1000..hahahhah

Alot of people are turned away from a certain make of automobile because of there experience with shaddy ass dealerships

 

[Dexter]

In the end, you didn't pay. So what are you whining about? Just go to a different dealership next time. It's really not that difficult. Get over it and move on ...

Hes complaining that the Dealership TRIED to make HIM PAY. YES, in the END, he did not pay, but that does not mean he didn't have to FIGHT for it to be that way....Per mazda's rules, he SHOULDNT have to do that...

 

[Macadonious]

In the end, you didn't pay. So what are you whining about? Just go to a different dealership next time. It's really not that difficult. Get over it and move on ...

Dre, I had respect for you up untill you made this post. please read the purpose of this thread before makeing a commnet like that.

 

[Macadonious]

O.K. let me start off by saying, this is a f***in LONG thread! Second: that groove was probally from either rotor covers ( if it had them) or possibly a pebble got stuck. They resurfaced the rotors to clean it up. It should not cause any damage. On most brake jobs the rotors get cut when they replace the pads anyway.

IRISH22, officially spaking the grove which was well beyond that os normal lines in a rotor was made by the faulty pad. They tried to rotate the rotor to resolve the problem and the problem went from bad to worse. The rotate made the rotor warp. This was all according to the service person.

 

[insider]

You still have not answered my question. What do you want?

Mazda is not going to and can not make the dealer buy loaner vehicles. I agree the dealer should know the policy and should not have tried to charge you but you did not pay. It's not Mazda's fault. The policy has been in place to well over 2 years and it's in the dealers warranty manual. Youre unhappy with the dealer. Go to a different one. If you get bad service from a Mc Donalds do you stop going to them all. I think not. You just don't go back to that location. Do the same thing. OR if you are that unhappy with the product by all means sell it and go back to Acura. Trust me you won't be missed.

Oh yeah. The dealer turned the rotor not rotated it.

 

[shinzen]

You know, when I got my "loaner" or rental, whatever you want to call it, they tried to make me give them my credit card info, and I just plain refused- since I wasn't renting it, the dealership was, I made them deal with it- just to avoid that same issue you are going through mac.... I don't trust most dealers.

 

[Macadonious]

You still have not answered my question. What do you want?

Mazda is not going to and can not make the dealer buy loaner vehicles. I agree the dealer should know the policy and should not have tried to charge you but you did not pay. It's not Mazda's fault. The policy has been in place to well over 2 years and it's in the dealers warranty manual. Youre unhappy with the dealer. Go to a different one. If you get bad service from a Mc Donalds do you stop going to them all. I think not. You just don't go back to that location. Do the same thing. OR if you are that unhappy with the product by all means sell it and go back to Acura. Trust me you won't be missed.

Oh yeah. The dealer turned the rotor not rotated it.

Insider, read the post I made where i attached a letter that I recieved from MazdaUSA. I got exactly what I wanted. I got Mazda to contact the local dealer and explain the situation and basicly set them straight on a few rules that apply to all Mazda dealers. I do not expect the dealer to have a car on the lot waiting for me or purchase cars for that purpose, nor do i expect to get a Mazda as a loaner. However, i do expect that I should not have to pay for a car that is considered a loaner. That was my grip. I bought a new car, not one where I have to pay for a rental when something goes wrong. By the way, the nearest Mazda dealer is in Atlanta and that is about 100 miles away. I have to deal with these ppl.