I have heard of a few troubles w/ ES, but Kevin is a great (and personable) person... he always works to get things right, and if it does go wrong, he does take care of it...
as for the long wait, people do not understand that parts like these are NOT stockpiled in a warehouse... they are made to order, in the order that orders come in... so if you order hard-pipes, but 4 people have ordered full turbo kits before you... you're gonna have to wait...
It is the same with any custom aftermarket... this stuff is not a cookie-cutter part... they are hand-made, hand-crafted, and HIGH HIGH HIGH quality!
Hell, just look at JoeP... he stopped marketing his parts on his site for the MSP because the people on these forums expect things to instantly appear... and that was just on boost controllers, fcd's and fpr's...
It makes me mad when bratty little kids are so impatient that it drives off valuable resources that are here to benefit us... the same goes for vendors that try to down-play other vendors parts to steal business...
for TBL: that really sucks about your situation, and it surprized me to hear of it... im sure Kevin will get it corrected...