Sounds like Mazda is covering the repair less $500. Cracked cylinder head is a known issue on CX-5 pre 2022. Mazda extended warranty on turbo to cover cracked cylinder head for 10 yrs. That why I asked if it was a turbo.
2.5L NA Cracked Cylinder Head with Oil Leaking
- Thread starter CX5Nut
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I was told that the $500 is for the 12 month 12000 miles warranty for the new cylinder head?
It was not a turbo.
When I talked to her in the beginning, she already told me that there will be some deductible to replace the cylinder. So she already had previous experiences for "low mileage" out of warranty repairs? Maybe the deductible is based on the mileage when it was cracked? We'll never know?
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- Canada
The term "deductible" is usually associated with warranty or insurance claims. The warranty on a replacement OEM component is usually 1 year/X miles, depending on the component, and is always free. So it stands to reason that the $500 they're asking for probably isn't a deductible or a warranty cost. What would make the most sense is that Mazda is covering everything except for $500, which you're expected to pay out of pocket, or Mazda is covering everything and the dealership is trying to charge you $500 to recoup costs and/or make this repair profitable for them, as you mentioned previously. If you want, you could ask for an itemized invoice, telling them that you will follow up with Mazda Corporate to confirm the associated costs, warranty, and parts are correct. Just say you're doing your due diligence.
All told, $500 isn't bad at all for what you're getting. The cylinder head crack is a known and well-documented issue, so it wouldn't be as hard to get the head replaced out of warranty if you needed to, but there are no guarantees since it is out of warranty regardless. I guess what I'm saying is that if it were me, I'd push to find out where that $500 is coming from to see if it's something you should be charged, but if it came down to it, I'd pay the $500. To me, it's not a hill worth dying on.
All told, $500 isn't bad at all for what you're getting. The cylinder head crack is a known and well-documented issue, so it wouldn't be as hard to get the head replaced out of warranty if you needed to, but there are no guarantees since it is out of warranty regardless. I guess what I'm saying is that if it were me, I'd push to find out where that $500 is coming from to see if it's something you should be charged, but if it came down to it, I'd pay the $500. To me, it's not a hill worth dying on.
Hi everyone. I wrote here 2 years ago, when I bought my Cx-5 2018 model. I was really concerned about the oil leaks in the models of 18-19 production years. So I bought the car with 35 k miles on it and now it is 70 k. The engine is 2.0 non turbo petrol, AWD Automatic gearbox. Everything is fine by now, no leaks or errors on the dashboard. I have changed the oil and filters every 7 k miles. I haven't changed the gearbox oil, maybe I have to change it.
I was told the same thing. I just got my car back after 6 weeks and when I questioned why I had to pay $500 (seemed like a random number) the dealer said otherwise there would be no warranty. I don't think that makes a lot of sense. I have a 2019 CX-5 with 24.3k miles on it. I'm reaching out to Mazda directly to ask them about the $500 charge.
Interesting to hear that I'm not the only one being charged $500 for "warranty". Maybe this is something new for out of warranty head replacement. Or are we having the repaired done at the same dealer? FYI My car is at Dublin Mazda. I will give Mazda a call about the $500 charge too when I get the car fixed. Please let me know what Mazda has told you, and then we can compare notes.
I think it might a new thing. According to the dealership they had 5 other CX-5's with the same issue so it seems like that's what they decided to offer. I went to Hamilton Mazda.
