Getting screwed by Mazda

[Super Unique]

I really love how anyone can determine oil as the root cause of an issue without taking a sample and analysis in addition to a complete tear down and inspection to determine what broke and why.

 

[phillyb]

Yea ok you got me. (bow)

Too bad it seems the "idiot" still hasn't see my comment. oh well

seen***

hahahahaha, i'm just messing around

 

[Antonio DiMarco]

What weight did you use?

So they finally admitted that my turbo is broken and that it is causing the smoking. However, I have not had my oil changes performed at the dealership and have done them myself. Evidently this is grounds for voiding my warranty and not performing the repairs. I am trying to find all my oil receipts and have been told that even if I manage to do so it may not be sufficient to avoid having my claim refused. I have 23,000 miles on the clock and have had the issue since day one. I have had it in several times before that they denied and now they are trying to take a different approach at not helping me. Bull sh*t. The dealer is Luther Mazda in Brooklyn Park, MN. Any other bad experiences?

The MS3's can't use under a certain viscosity otherwise the oil can make it past the turbo seals and cause issues. One of the side-effects is smoke. I believe 5W30 is the minimum viscosity, but don't quote me. This is what the master mechanic at my Mazda Dealer told me when I asked him about the turbo seal problem.

Anyone else hear this?

 

[Reyan]

First off most dealership use the cheapest oil possible, quaker (s***) state. If you read in your owners manual, it say you can service your mazda at any reputable service centre. Common sense would tell anyone if you install a cold air you probably void the engine warranty and not the air condition warranty, I guess service writers just love to piss of customers.

 

[Darksun280]

you're***

i've been on and off of the phone with the service writers at galpin mazda (roscoe and the 405 socal) to find out what would void warranty. they are very helpful and it seems as though they are lenient as well.

last time i called, i specifically asked about test pipe, and they said, ok...but if problems are caused by changing the test pipe, then void warranty on those specific parts of the vehicle. NOT the entire warranty.

call a few different dealerships and ask them specifically about your mods and whether or not they will fulfill the warranty.

putting the stock dp back on might be beneficial to you as well for when you take it in, but you can ask about this when you call the dealerships

he said that cause the exhaust is considered separate form the powertrain. . You put a intake on your car there not voiding just your intake that whole power train is going right out the window.......
Fact of the matter is ANYTHING after market and not MAZDA approved has the potential to void your warranty. Thats the risk now that you know that you can go take your chances. some people get lucky with nice dealers and some don't.

 

[Super Unique]

If anything, so far I have learned that your continued relationship (or not) with a dealer and service department means a lot in how you will be treated when it comes to having work done. That said, mazda does require photos be submitted of the vehicle and area of work for any repairs to be authorized. My interpretation of that is remove any and all aftermarket parts. Might as well not give them ammunition when it's decision time.

 

[Darksun280]

If anything, so far I have learned that your continued relationship (or not) with a dealer and service department means a lot in how you will be treated when it comes to having work done. That said, mazda does require photos be submitted of the vehicle and area of work for any repairs to be authorized. My interpretation of that is remove any and all aftermarket parts. Might as well not give them ammunition when it's decision time.

Truth. ITs all a gamble man. When I got voided I broke down outta state and went to a dealer thats about to close down and wanted some quick money cause they knew i was stranded.

 

[ericrapp]

I had the bad experience with Mazda, the service writer has changed and I am nothing but happy. the gentleman is fixing what is broke and is glad to help. I have gone from never again, to a weak moment when Mazda asked me to return, wondered if my address had changed and a nice oil change coupon. Being the thick head I go back and tell about the minor mods expecting worst and ok warranty void thinking; now I can run 30lbs with forged internals on the big hair dryer. Nope, He is helping with the big fuel problem. i'll report back with results.

 

[Koenig]

Magnuson Moss man..... they're required to give YOU proof as to what the cause is of your car being voided on warranty.... not having your oil change receipts is bulls***.

Yeah I forget how every Mazda dealer has a small cordoned laboratory where they run ONSITE oil analysis (jerkit) so they can immediately tell you your oil was the cause.

Anyways.... if anything go to another dealer or get a lawyer to write you a professional note, like something along the lines as to

"Please provide proof under law as to the CAUSE of this gentleman's damage" blah blah blah..... something like that, I'm not a lawyer, but I've had a friend do something like that at a Nissan dealer, and they ended up fixing his car under warranty.

I've noticed it's a big thing with Mazda more than other companies, but a LOT of the dealers like to try and just void warranties, they don't really get paid much for warranty work, they make more money when you pay for something out of pocket.


Find another dealer... or use the Magnuson Moss act as support that they need to provide YOU with proof that your oil changing/not changing was the cause (and obtain a good lawyer if you don't already know one)

 

[clos561]

+1

+1 Lol

 

[Koenig]

The MS3's can't use under a certain viscosity otherwise the oil can make it past the turbo seals and cause issues. One of the side-effects is smoke. I believe 5W30 is the minimum viscosity, but don't quote me. This is what the master mechanic at my Mazda Dealer told me when I asked him about the turbo seal problem.

Anyone else hear this?

I haven't heard that but the turbo seals are garbage in the first place. I've heard from numerous people and I have even asked Ken from Protege garage about running a gt30 series or using the factory turbo that's been sent in for better seal repair/replacement and they have all told me they don't experience smoking anymore.

Even people getting turbos replaced under warranty from Mazda have told me that once they get the new turbo the smoking stops.

I've had my MS6 smoking if I sit idle for 20 minutes or more.... I'm not too worried about it, I'm pretty cool with the service manager at the dealer I use now, so when it comes down to it it comes down to it.

 

[nhluhr]

Magnuson Moss man..... they're required to give YOU proof as to what the cause is of your car being voided on warranty.... not having your oil change receipts is bulls***.
. . .

Anyways.... if anything go to another dealer or get a lawyer to write you a professional note, like something along the lines as to

You know what else is a law? Driving in the right lane except when passing in 47 out of 50 states in the US. But it is neither widely practiced nor enforced.

What I'm saying is that the law is one thing but getting the dealership to follow it is another. At the end of the day, they (or MazdaUSA) are the ones denying you service that you need and if you don't agree with their denial, you can't exactly call the police and force them... You have to take them to court, where you and your lawyer (if you even have one) will be pitted against a corporate lawyer with all the tricks to prove negligence or abuse on your part thus defeating you and costing you $texas in the process while still not getting your car fixed.

Your best bet is to take it to another dealership.

 

[dmention7]

I'd try Morrie's in Minnetonka. They seem to be much less hostile towards mods. I have never been to luther, but I've alternately heard good and bad things about their service so I've just stayed away from them. I'd avoid Walser also.... unless you're going in for a routine oil change, their service department seems iffy at best.

 

[ericrapp]

I'd try Morrie's in Minnetonka. They seem to be much less hostile towards mods. I have never been to luther, but I've alternately heard good and bad things about their service so I've just stayed away from them. I'd avoid Walser also.... unless you're going in for a routine oil change, their service department seems iffy at best.

Good advice seriously and..... wait for it............... +1

 

[Koenig]

You know what else is a law? Driving in the right lane except when passing in 47 out of 50 states in the US. But it is neither widely practiced nor enforced.

What I'm saying is that the law is one thing but getting the dealership to follow it is another. At the end of the day, they (or MazdaUSA) are the ones denying you service that you need and if you don't agree with their denial, you can't exactly call the police and force them... You have to take them to court, where you and your lawyer (if you even have one) will be pitted against a corporate lawyer with all the tricks to prove negligence or abuse on your part thus defeating you and costing you $texas in the process while still not getting your car fixed.

Your best bet is to take it to another dealership.

Depends where you live... yes the left lane is called the "passing" lane, but there's not really a law for driving the speed limit in that lane. Or else I'd see more people getting pulled over for that. I've been in FL for 25 years, driving for 10 and I've yet to see or hear about anyone getting pulled over for that.

I also couldn't find it on the FL dmv website

YES, you can't just call the police... but if you read my post. I've had friends get simple letters from Lawyers. Dealerships do not want to claim up with bad publicity.

Mazda can't stop you from going to news stations and speaking your story, they can't stop you from standing on the PUBLIC street corner (land they don't own or have control over) and handing out flyers about their bad service to potential customers and driving them away.

There are more things that can be done. And in most cases it's the dealerships not really MazdaUSA.....

Severaly people have tried to get the TSB clutch performed on the Mazdaspeed6. The dealerships turn them down.... when they call MazdaUSA, Mazda tells them it's ultimately up to the dealer since they're practically franchises and they don't really have total control over them

I did mention for him to go to another dealer... I suggested getting a lawyer as a last resort.

I took my GFs mazda6 to gunther mazda, because it was leaking coolant and I couldn't see why since it was sprayed all over the place

the technician said her thermostat housing was broken blah blah blah, ALL this bulls*** and that it'd be a $500 job to fix, not covered under her warranty.

I took it to Lehman Mazda and they found it was JUST a couple of hoses, replaced them and only charged her just under $100.... her car hasn't leaked or had coolant problems since.

You know what I had to do? Go back to Gunther with my service report and everything and get back the $100 they charged us just to "look" at her car.... because they gave us a false estimate

Yeah the best thing to do is try another dealer... but when all else fails bad publicity and a lawyer can help

 

[sl0wthe0ry]

here's a post i made just about 3 years ago this month on a local board of mine

ok so, heres the story as goes

i have a 05 mazda 3 hatch. its lowered on eibach's with a 2.5' custom catback. i was driving to work the other day, hit a slick spot in the road where it had rained, lost traction and heard a loud crash, right after, i ran over something. looked back, to see what it was, thought it was just a piece of wood. as soon as i pulled into a parking lot, the car died. first thing i thought was "oh s***"

so i got out of the car, popped the hood, and my motor was leaning on the chassis on the left side. first thing i thought, "bad mazda motor/tranny mounts". man was i right. so i called roadside assistance, they were nice of course, and helped me out. tow truck came up and as he started rolling it up, i noticed something. my left cv axle came completely out of my transmission. you can imagine how pissed i truly was.

as soon as it got to the dealership they called me, telling me that they would check it out and tell me the cause of the problem. i couldnt be there cuz i work 60 hour weeks at my job. well bout 5 hours go by and they call and tell me it may not be covered under the warranty, they were concerned for abuse of the car and they wanted to tear down the transmission, to look at the clutch. now they explained that if it was covered under warranty, there would be no charge, but if it wasnt, they would charge me 500$ on top of fixing the vehicle. of course i gave them the ok, thinking there would be no problems. a day goes by, they call me telling me they wouldnt cover it due to the suspension and they said they found hot spots on my clutch disk and rivets on the pressure plate. they also said that the condition of the clutch would be normal wear of a clutch that had 70k miles on it. i have a little over 22k on mine. (bought it in may, how sad)

so now i begin to freak, they give me the estimate of everything that needs to be replaced. the transmission, cv axle, motor mount (of course), and probably the wiring harness all for 5600$. and all of this will not be covered under warranty. now i work at Hibdon Tires Plus, and for those of you who dont know what that is, we pretty much do anything from tires, to tune ups, to some deep engine work plus all of the suspension parts. so i know what the hell to look for, and what goes wrong. and if i dont, my technician does. hes told me that nothing ive done to the car could cause what happened.

i need some help, maybe some advise. would anything ive done to the car, as far as suspension or maybe even shifting hard (i dont even shift hard) cause what happened to this mount?


Edit: just as an update, i went to the dealership to give them paperwork that i had from a while back. it was a reciept from reynolds mazda that i had gotten an oil change and complained about about a broken motor mount back in june i think of 05, i hadent lowered the car til, october. it also said that they test drove the car but they didnt find any problems at the time. yet the mileage said "in: 3091 out: 3091"

also when i went up there, they said that i was racing because of my "exhaust" which is a cat back (not voiding warranty) and i had "wider tires" (i went from a 205/50/17 to a 215/45/17 cuz it was a more available, cheaper size)

now the district manager is coming down the 19th. and they refuse to give me an enterprise rental car till then til they can prove it is a warranty issue. am i getting ***** or what? :ky:

 

[sl0wthe0ry]

and then comes pictures

Thanks for the pics Jeff

the axle that ripped COMPLETELY out of the tranny

whats left of the mount

depressing


plz lemme know if you guys have input on the condition of the clutch, whether it be bad or good.

thanks
-zach

welcome to the wonderful world of mazda warranty.


or lack thereof

 

[Koenig]

here's a post i made just about 3 years ago this month on a local board of mine

that.....*******....sucks

I like how they suddenly told you your engine warranty is voided because of suspension? just.....WOW

(dark)

 

[sl0wthe0ry]

yeah. ****** bastards. they said the car was so low and stiff, that it caused major vibrations throughout the engine bay and the mount snapped. it may, but the mount wouldn't snap if there wasn't play in it to begin with!

 

[ericrapp]

ouch, ooch, yeow, biff bang boom kapow and ****. This is very wrong, what the dealership!! did not do for you. the car OBVIOUSLY failed. I think you have a case. It really is the people at the dealership. Try a letter to North American Mazda. you might be surprised. Explain your urgency and how the car is down and unreasonable cost to repair that looks as if it could be a manufacturing error. They actually care about customer satisfaction. The dealership is well, what it is. You might well get a response! And if you do not tell the big guys how will they know?The asses that screw folks for fun should not be a Mazda reps.