Recall #1

[Antonio DiMarco]

maybe cuz skylab cornered him and flipped him off on the previous post? Ive never seen such a legion of people fighting all of us to try to settle this issue by doing nothing and asking for nothing.

And I've never seen such a legion of people insist that they are owed something. What do you expect your crying will do? Rush the fix out? Mazda will take their time (much to my chagrin) and get the fix done right. And if they don't give you compensation then by all meands trade in your 5.

Why don't you all go by a Chrysler or GM product and see where it gets you. This is a small problem people. The time it takes to solve it may take longer than we want but that is what it takes to fix issues that have multiple levels of process. What you forget is that the majority of recalls are not done the way Mazda is handling this recall. Most companies will let you drive your cars with a defect while they take a month to fix it behind the scenes.

Fam have you even called Mazda to express your dissatisfaction with your rentals?

 

[the_saint]

I would think that Mazda would try to get this fixed ASAP.
1) to keep customers happy...after all Mazda has never had a sell so fast just by word of mouth.
2) There are time constraints. There are stipulations concerning the lemon law, that give them a time frame to fix problems.

Anyways, I think most of the rants on here are more in jest than anything else. Yes we are upset about not having our cars, but I think we (well, most of us) understand that Mazda is trying.



Besides, didn't know know the internet wass invented so people can b**** and moan about anything and everything.

 

[Libra]

I've read what all the Mazda 5 owners are entitled to. They are entitled to get a Mazda as a replacement car until this problem is fixed... it would be stupid to not do that. And in the meantime, I do believe that Mazda is adding accessory packages to the Mazda 5's that are still in the back of the lot. From all weather mats to rear step plates, I believe. I've seen a few in the shop when they first came in, I believe the techs were adding stuff on as a, "Sorry we kept it from you, and here's what we did to be nice," but I'm not totally sure. I do hope that it will be fixed soon, though. Not because I own one, because I don't, but because I'd like to see other fellow Mazda drivers happy in the vehicles they have purchased. Anyhow, I've said enough for now. If I hear anything else on it at the dealership, I'll let you know.

 

[fam]

See, one kind gesture like that will easily make us forget. Even just a 2 dollar step plate would help me forget! The same group of people vent the same opinions so ill stop responding as if they are too lazy to read (..wow...22 pages already) the rest of this thread I dont care what they have to say.

 

[Johaan]

I brought it up earlier, and it has come up here and there... but at what point with this would you all consider the Lemon Law?

I wonder how much it would cost to get a lawyer to do the paperwork vs how much we are losing in monthly payments.... and add in the fact that now we'd need to buy new cars.

In GA, I am in lemon law protection as of Sunday... 15 days without use of the vehicle. If my wife did not love the car so much I'd be considering it more, right now I still am taking a wait and see approach.

The other interesting thing, is that ... as I read the law, I'd now have the option to invoke the lemon law for the next 2 years if more problems come up. Does that mean if this I decide this is a lemon in 2 years I could get a new car? It SOUNDS like abuse of the law/ethics at that point, but these legal loopholes are sometimes big enough to drive a car through. Just a thought to throw out there for giggles.

As for being owed something by Mazda, you bet. I'm sorry, but as a first time Mazda owner of 60 days, they are not doing the best job of building brand loyalty with me. The rental they gave me is part of the warrantee, that's already paid for in my purchase. If they want to make me happy that I bought this thing, I'd hope they'd at least throw in a few hundred bucks in accessories.

I know I'm planning on pushing for a payment by Mazda if we don't get more info soon. Hell, I might do it anyway. November is not acceptable no matter how you slice it.

As a Jeep owner, I know brand loyalty ... we can be loyal to a fault. But we also can criticize the hell out of DC for bonehead moves (Not a big fan of the Libby or Grand for instance).

But for now, I'm holding my ire in check ... would not do me much good at this point to get any more upset than I am. I have too many other things to worry about.

Let me put this another way. Yesterday I ordered 2 take out calzones from my local pizza shop. When I got there, one of them did not make it to the ticket. I was in a hurry, and was not pleased about having to wait, but I did not get visably upset about it. The manager apologized for missing the order, made it up for free, and gave me a beer while I waited for it. (cheers)

Did she need to do that? No... as I said, I did not even get visably upset. But I'll tell you I walked out of there a hell of a lot happier than I would have otherwise, and I told the story to a few people today. How much you bet those people might be more inclined to get pizza there knowing they like to take care of the customers?

Bad press travels even faster. So to keep us happy, I'd hope we at least get a free "beer" from mazda. (cheers)

 

[Antoine]

Please keep the moaning to a minimum and the maturity to a maximum.

 

[Libra]

As far as the Lemon Law, we just got a book in our department about it. I'll read into it, and let you know what Mazda is providing for their employees about it. As of my stand in the middle, I'd like to see Mazda thrive and I'd like to see the customers happy. I'm not saying this to appease anyone, I'm saying this because it is how I feel about a situation. Being how there are a few cars on the lot similar to the Mazda 5 (MPV, Tribute, Mazda 6 wagon, Mazda 3 wagon), Mazda 5 owners should be entitled to a 25% discount on sticker price. If they wanted to choose a different vehicle that wasn't as similar (B series, RX-8, MX-5 Miata, etc.) they should be entitled to a 20% discount. Granted it probably wouldn't work out that way, but still. Mazda would retain customers by providing them with alternatives (and a price tag that is more in favor) and the customers would feel as if they are getting what they deserve... a discounted price for an alternative vehicle because of Mazda's unfortunate screw up.

 

[Antonio DiMarco]

I brought it up earlier, and it has come up here and there... but at what point with this would you all consider the Lemon Law?

I wonder how much it would cost to get a lawyer to do the paperwork vs how much we are losing in monthly payments.... and add in the fact that now we'd need to buy new cars.

In GA, I am in lemon law protection as of Sunday... 15 days without use of the vehicle. If my wife did not love the car so much I'd be considering it more, right now I still am taking a wait and see approach.

The other interesting thing, is that ... as I read the law, I'd now have the option to invoke the lemon law for the next 2 years if more problems come up. Does that mean if this I decide this is a lemon in 2 years I could get a new car? It SOUNDS like abuse of the law/ethics at that point, but these legal loopholes are sometimes big enough to drive a car through. Just a thought to throw out there for giggles.

As for being owed something by Mazda, you bet. I'm sorry, but as a first time Mazda owner of 60 days, they are not doing the best job of building brand loyalty with me. The rental they gave me is part of the warrantee, that's already paid for in my purchase. If they want to make me happy that I bought this thing, I'd hope they'd at least throw in a few hundred bucks in accessories.

I know I'm planning on pushing for a payment by Mazda if we don't get more info soon. Hell, I might do it anyway. November is not acceptable no matter how you slice it.

As a Jeep owner, I know brand loyalty ... we can be loyal to a fault. But we also can criticize the hell out of DC for bonehead moves (Not a big fan of the Libby or Grand for instance).

But for now, I'm holding my ire in check ... would not do me much good at this point to get any more upset than I am. I have too many other things to worry about.

Let me put this another way. Yesterday I ordered 2 take out calzones from my local pizza shop. When I got there, one of them did not make it to the ticket. I was in a hurry, and was not pleased about having to wait, but I did not get visably upset about it. The manager apologized for missing the order, made it up for free, and gave me a beer while I waited for it. (cheers)

Did she need to do that? No... as I said, I did not even get visably upset. But I'll tell you I walked out of there a hell of a lot happier than I would have otherwise, and I told the story to a few people today. How much you bet those people might be more inclined to get pizza there knowing they like to take care of the customers?

Bad press travels even faster. So to keep us happy, I'd hope we at least get a free "beer" from mazda. (cheers)

Johan's story about the Calzone sums up my philosophy. Personally I have an easier time doing something nice for a person who doesn't come off as a spoiled brat. During College, I worked in retail and I would always bend over backwards for those people who were nice but gave those who were jerks a hard time.

I'd be very surprised if Mazda doesn't do somethign "nice" for those of us who have stuck this through.

And yes, if it's accurate waiting 'till November DOES bite the big one

 

[vizeta]

this is my first mazda but i think i will not get mazda again. this really pissed me off. dealer sent me to enterprise rental car. and i had only american cars to choice... Now, i stuck with the chevy suv, that thing sucks big time, terrible gas economy, around 20L for 80km without AC..... how can i live with this crap for a month???

 

[chuyler1]

The other interesting thing, is that ... as I read the law, I'd now have the option to invoke the lemon law for the next 2 years if more problems come up. Does that mean if this I decide this is a lemon in 2 years I could get a new car? It SOUNDS like abuse of the law/ethics at that point, but these legal loopholes are sometimes big enough to drive a car through. Just a thought to throw out there for giggles.

Well first, the problem would have to come up in 2 years...and second it would have to be the same problem that kept the car from you before. If two years from now you take your car in for a completely unrelated warranty issue, you wouldn't be able to invoke the lemon law until that particular issue met all the criteria. I'm not an expert but that was how I understood it.

 

[smaria]

Well first, the problem would have to come up in 2 years...and second it would have to be the same problem that kept the car from you before. If two years from now you take your car in for a completely unrelated warranty issue, you wouldn't be able to invoke the lemon law until that particular issue met all the criteria. I'm not an expert but that was how I understood it.

From what I've read about my lemon law (NJ), it seems that the problem needs to still be in existence at the time of the court hearing. This, in effect, buys Mazda a lot more time than the 15-20 days. I found this on a lemon law website:

My car has been out of service for more than 20 days, so I know I qualify for the lemon law, right?

No. Remember, the problem must continue to exist and substantially impair use, value, or safety. Many people have significant problems with their cars, but once the problem has been fixed, they no longer have lemon law claims. They may still have breach of warranty claims which can be brought in court.

 

[Puckpimp71]

Wow there's a ton of whining here over Mazda trying to do the right thing. Yes they messed and yes I know it's a pain, but they could've left you die in your car like Ford did with the Explorer/Firestone fiasco or like Mitsubishi was covering up recalls for years. At least Mazda did this before there were millions of vehicles on the road. As far as "Lemon Law-ing" your cars go, I know states vary, but I doubt a car can be lemon lawed over a recall. They're trying to get the cars fixed properly and they'd rather the owner didn't drive it while they're getting the car fixed. It's not like the car's broken and impossible to fix. I can sympathize over the inconvenience, but jeez, it's not like they're doing this for fun.

 

[fam]

There have been enough posts of people telling the 5 owners to stop complaining. Some of them own 5s, some dont. These people have a right to state their claim and if you dont like it you dont have to post.

 

[the_saint]

There have been enough posts of people telling the 5 owners to stop complaining. Some of them own 5s, some dont. These people have a right to state their claim and if you dont like it you dont have to post.

Shut up post ***** (blah)
(lol2) j/k

Don't you people know the internet was invented so people can b**** about everything?
Now gimme my damned 5 back!! (deadhorse

 

[fam]

post ***** post *****!
373!

 

[Puckpimp71]

There have been enough posts of people telling the 5 owners to stop complaining. Some of them own 5s, some dont. These people have a right to state their claim and if you dont like it you dont have to post.

People can state their claim, but they're acting as though Mazda ***** their baby and sold their family into slavery for an Antarctic Expedition team, when all Mazda is trying to do is keep them from getting hurt. I understand the frustration, but wouldn't you, as a 5 owner, rather deal with this now than when you're on a road trip with half your belongings in the car?

 

[unhappyM5owner]

***** Who? Sold What? (attn) Man it's getting heavy in here....2 weeks and counting.....

 

[fam]

People can state their claim, but they're acting as though Mazda ***** their baby and sold their family into slavery for an Antarctic Expedition team, when all Mazda is trying to do is keep them from getting hurt. I understand the frustration, but wouldn't you, as a 5 owner, rather deal with this now than when you're on a road trip with half your belongings in the car?

(deadhorse (deadhorse (deadhorse (deadhorse (deadhorse

 

[miatafied]

(band2)

Just was a little bored and wanted to lighten things up....

One of these days we'll be back to happily modifying every little thing.

 

[fam]

What you mean like using bondo on a mazda3 to make it resemble the mazda5's that we used to own before the recall of 2005?