Heres my response from the letter!!!!!
Dear Jonathan,
Thanks for contacting Mazda.
I certainly understand that the recall on your brand new MAZDA5 is a
huge inconvenience on yourself and your family. For this we do
apologize and Mazda is taking every effort to expedite the repair of
your vehicle. Mazda?s commitment to its consumers is to minimize this
inconvenience. As with any recall, Mazda will provide a suitable
loaner vehicle and repair your vehicle as soon as possible.
Customer loyalty is very important to Mazda. As I am sure you can
understand Mazda can not compensate individuals for any inconveniences
this recall has caused. If Mazda does come up with a compensation
program for all of the customers inconvenienced by the MAZDA5 recall,
it would be something that would be available to everyone involved. If
a program like this is put into effect, all necessary parties would be
notified accordingly when this recall is completed.
Believe me, I do understand that this experience has been time
consuming and very inconvenient for both you and your family. Again,
please understand that we are doing everything possible to make sure
your vehicle gets repaired most expeditiously and that you can get back
on the road again.
Again, thank you for contacting Mazda.
Please take a moment to give us your opinion about our e-mail service.
Click or paste the link below to complete a brief, online survey.
http://www.zoomerang.com/survey.zgi?p=WEB2248YQB39SC
Regards,
Daniel M.
Specialist, Customer Assistance E-Business