I'm starting to think people literally think this happens every time I drove the car when I had it. It happened enough to be annoying enough to b**** about it but I was rarely able to replicate it on demand. The Trans would get in a dead zone for lack of a better term where it didn't want to down shift without dropping multiple gears.
For me it is a minor annoyance as well. However, it is mostly when driving uphill and only in slow speeds, including 30~45 MPH. Now, I don't drive this kind of road often at all. On a flat road it is not a big deal at all and in-fact might be beneficial, assuming it saves me gas (not sure it does - the engine is more efficient at higher revs and I am trying to accelerate, not maintain speed). In slow traffic and high gear it has sufficient torque to be adequate (but just barely). However, when combined with a winding uphill road, this strategy does not work well for above speeds. The transmission still thinks <= 1500 RPM is sufficient. It is not. I had to jab the transmission after every turn, because the transmission thought I was driving leisurely on a straight & flat road.
I guess they could modify the code to consider steering wheel position and grade. When going a bit faster, it has no problem holding lower gears.
Now, in the Mazda 3 SkyActiv this does not seem to be a problem. Not sure what's different.
I sometime drive a Civic with 5AT. Now, this vehicle has much less torque in low RPM and it is very eager to ensure that when you press the pedal it will give you at least 2500 RPM or so. So, if you drive in stop-and-go traffic and lift the foot of the pedal RPM will drop. When you press it again, it will be hard to avoid 2500 RPM, unless you really make an effort. Unnecessary up-shifts might happen, but it is overall very smooth and quick and I don't see anyone would complain. The upside is that it feels responsive and will quickly accelerate if needed.
Lastly, while I don't work for the automotive industry, it is well known that if most/many people think that your product is hard to use/not pleasant to use, even if it is because they don't know how to use it to its full potential and it is all "working as intended", it is still your problem to fix. It could be that some minimal driver hints could help, but it could also be that you need to get back at the drawing board and think of how to best capture users' intent and make your users happy.
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