Sounds like Mazda is covering the repair less $500. Cracked cylinder head is a known issue on CX-5 pre 2022. Mazda extended warranty on turbo to cover cracked cylinder head for 10 yrs. That why I asked if it was a turbo.
2.5L NA Cracked Cylinder Head with Oil Leaking
- Thread starter CX5Nut
- Start date
I was told that the $500 is for the 12 month 12000 miles warranty for the new cylinder head?
It was not a turbo.
When I talked to her in the beginning, she already told me that there will be some deductible to replace the cylinder. So she already had previous experiences for "low mileage" out of warranty repairs? Maybe the deductible is based on the mileage when it was cracked? We'll never know?
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- Canada
The term "deductible" is usually associated with warranty or insurance claims. The warranty on a replacement OEM component is usually 1 year/X miles, depending on the component, and is always free. So it stands to reason that the $500 they're asking for probably isn't a deductible or a warranty cost. What would make the most sense is that Mazda is covering everything except for $500, which you're expected to pay out of pocket, or Mazda is covering everything and the dealership is trying to charge you $500 to recoup costs and/or make this repair profitable for them, as you mentioned previously. If you want, you could ask for an itemized invoice, telling them that you will follow up with Mazda Corporate to confirm the associated costs, warranty, and parts are correct. Just say you're doing your due diligence.
All told, $500 isn't bad at all for what you're getting. The cylinder head crack is a known and well-documented issue, so it wouldn't be as hard to get the head replaced out of warranty if you needed to, but there are no guarantees since it is out of warranty regardless. I guess what I'm saying is that if it were me, I'd push to find out where that $500 is coming from to see if it's something you should be charged, but if it came down to it, I'd pay the $500. To me, it's not a hill worth dying on.
All told, $500 isn't bad at all for what you're getting. The cylinder head crack is a known and well-documented issue, so it wouldn't be as hard to get the head replaced out of warranty if you needed to, but there are no guarantees since it is out of warranty regardless. I guess what I'm saying is that if it were me, I'd push to find out where that $500 is coming from to see if it's something you should be charged, but if it came down to it, I'd pay the $500. To me, it's not a hill worth dying on.
Hi everyone. I wrote here 2 years ago, when I bought my Cx-5 2018 model. I was really concerned about the oil leaks in the models of 18-19 production years. So I bought the car with 35 k miles on it and now it is 70 k. The engine is 2.0 non turbo petrol, AWD Automatic gearbox. Everything is fine by now, no leaks or errors on the dashboard. I have changed the oil and filters every 7 k miles. I haven't changed the gearbox oil, maybe I have to change it.
I was told the same thing. I just got my car back after 6 weeks and when I questioned why I had to pay $500 (seemed like a random number) the dealer said otherwise there would be no warranty. I don't think that makes a lot of sense. I have a 2019 CX-5 with 24.3k miles on it. I'm reaching out to Mazda directly to ask them about the $500 charge.
Interesting to hear that I'm not the only one being charged $500 for "warranty". Maybe this is something new for out of warranty head replacement. Or are we having the repaired done at the same dealer? FYI My car is at Dublin Mazda. I will give Mazda a call about the $500 charge too when I get the car fixed. Please let me know what Mazda has told you, and then we can compare notes.
I think it might a new thing. According to the dealership they had 5 other CX-5's with the same issue so it seems like that's what they decided to offer. I went to Hamilton Mazda.
An update on this issue. I just spoke to my brother and asked him if he had observed any oil on the bumper recently after the dealer had looked at this issue a few weeks back and cleaned up. They apparently couldn't find a leak back then.
Well, the oil leak seems to be back and showing on the black bottom portion of the front bumper. Similar to the pictures I posted last time. Last time they didn't think it was anything big and just cleaned the oil off. His 2021 CX-5 Sport 2.5NA has about 23k at the most and has the powertrain warranty left on it.
He will be taking the car to the Mazda dealer this week and asking them to take a look. There is no way oil just appear on the bumper by itself. There must be a leak somewhere.
I am forwarding the video posted on this thread that uses the mirror to show the leaking head.
Also, forwarding the following Service alert..
Any suggestions on this would be appreciated. I get a bad feeling that this is the dreaded cracked head issue.
Just catching up on this, had no idea this went out to 2023 model year now according to the latest service alert courtesy of txt990..
Now the techs have to measure and reuse old head bolts.
"Head bolts must be measured and re-used if within the specification in MGSS"
One only hopes they're so diligent.
Now the techs have to measure and reuse old head bolts.
"Head bolts must be measured and re-used if within the specification in MGSS"
One only hopes they're so diligent.
Did you ever get the issue resolved?
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- Plano, Texas, USA
Yes it is based on your video. The oil leak from cracked head is from the back side of the cylinder head usually between cylinder #2 and #3.
Just show the video to the Mazda dealer, and ask them to replace the head based on the Service Alert.
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- Plano, Texas, USA
It’ll continue to extend the coverage to the newer MY’s as the time goes on, as Mazda has decided NOT to update the cylinder head for the 2.5L NA with cylinder deactivation since 2018 MY for various reasons.
The cylinder head is still the same since 2018, the possibility of cracking will always be there.
The SA says there’s a “Cylinder head bolt measuring technique” video created by Mazda to show dealer’s technicians how to. Hope those techs would watch it before they reuse the head bolts for the head replacement job.
New head bolts used to be included in this head assembly part list, but somehow Mazda has decided not to be included may be to save some $$$?
My brother is taking the car this week to the dealer. I posted the video from another user that had experienced the issue. So my brother can show this video to the dealer so they can check that area to see if the leak is from there.
So, that video is from another person who had that issue. But I forwarded that video to my brother so he can show the dealer to check in that area when they are looking at the vehicle. I don't know where else a leak would occur on the 2.5NA engine and somehow it appears on the bottom black portion of the front bumper.
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- Plano, Texas, USA
Sorry, my mistake. And the oil leaked from cracked head usually is only on engine underneath cover, not on front bumper. Your brother’s case is a weird one and needs further investigation. Keep us posted.
If my brother does have the cracked head issue on his 2021 CX-5 2.5NA, would he see any check engine lights or oil pressure lights on the dashboard?
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- Plano, Texas, USA
Based on reports from those who had the cracked cylinder head with oil leaks, no, no CEL or Low Oil Pressure warning light from dash. Most of them have oil burning smell, as the leaked oil will drip to the hot exhaust manifold.
No visible oil under the car or on the plastic pieces on the bottom of the engine bay. No smoke out of the engine bay or the other end.
I had a low oil warning once (not a CEL) after a cracked head diagnosis, prior to the parts arriving for the repair.
