Mazda Infotainment Settlement

[CTt3P5]

We got three cards in the mail yesterday. One for the MX-5 which I still drive and the others are for our 2016.5 and 2020 CX-5's which we no longer own. We never had any issues so nothing to get reimbursed for so I threw them out.

 

[gtbigup]

Heck my 2024 does it too. Did it twice this week within a 10 min period. It just shut off, reboot and then continued playing my spotify I was listening to. Not the first time it happened, but the first time it rebooted twice in a short period of time.

 

[Dermochelys]

I got one of these as well. No issues with my system but I'll register just in case and get an extra 2 years of warranty coverage on my 2016 which is well out of warranty otherwise.

Edit: Nevermind, apparently all covered vehicles will get the extended warranty. If I'm reading this right, then only those submitting for reimbursement of expenses will get a cash payout and doing nothing will still get the added warranty period added to the vehicle.

YOUR LEGAL RIGHTS AND OPTIONS

MAKE A CLAIM FOR CASH REIMBURSEMENT
Deadline: August 1, 2025 (Postmarked/Filed Online) The only way to get a payment. Claim Forms must be submitted online or postmarked by August 1, 2025. Please follow the instructions included in your notice to file a claim. You may also visit the “File a Claim” portion of this website if you wish to submit your claim online.

OBTAIN LIMITED EXTENDED WARRANTY
You do not need to do anything to ensure coverage under the 24-month Limited Warranty Extension. If a problem arises with the Software or CMU in your Mazda Connect system, simply take your vehicle to an Authorized Mazda Dealer.

EXCLUDE YOURSELF FROM THE SETTLEMENT
Deadline: July 2, 2025 Get no payment. This is the only option that allows you to ever be part of any other lawsuit against Defendants about the legal claims in this case. The deadline to request exclusion is July 2, 2025.

OBJECT TO THE SETTLEMENT
Deadline: July 2, 2025 Write to the Court about why you don’t like the Settlement. The deadline to file an objection is July 2, 2025.

DO NOTHING
If you do nothing, you will receive the automatic benefit of the Limited Warranty Extension, you will not receive any of the monetary Settlement Benefits, and you will give up your rights to sue Mazda and certain Released Parties for the claims this Settlement resolves.

ATTEND A HEARING
When: July 28, 2025 at 9:30 a.m. ET You may attend the Final Approval Hearing where the Court may hear arguments concerning approval of the Settlement. If you wish to speak at the Final Approval Hearing, you must make a request to do so in your written objection or comment. You are not required to attend the Final Approval Hearing.

These rights and options—and the deadlines to exercise them—are explained on this website, and in the Notice available on the Important Documents page. The Court in charge of this case still has to decide whether to approve the Settlement. No Settlement Benefits or payments will be provided unless the Court approves the Settlement, and it becomes final.

 

[ruthrj]

Heck my 2024 does it too. Did it twice this week within a 10 min period. It just shut off, reboot and then continued playing my spotify I was listening to. Not the first time it happened, but the first time it rebooted twice in a short period of time.

My 21 RAV4 Hybrid is pretty bad about it. Every couple of weeks the infotainment freezes, goes dark, and reboots. I haven’t gotten around to trying a firmware update but this reminds me to look it up and get it on the to-do list.

 

[madar]

So, my 2016 has the LCD screen ghost, this will fix this under warranty?

 

[macanix]

2017 CX-5 that I bought as CPO just prior to Covid used-car price increases.
During Winter months, I noticed that the entire screen would reboot about 5 minutes into driving. This was intermittent but mostly on the coldest mornings. however it's a garage-kept CX-5. Then on some drives, the system would not recognize my Carplay unless I unplugged and re-plugged in my iPhone...which was not ideal when driving on a rush-hour traffic freeway. I've done all the NA firmware updates one can (thanks to this site!) and only recently noticed that I now have a beep from the system on startup. I have no error codes, nor anything else (IIRC started right after the iOS 18.4 update).

I don't use a cleaning product, just microfibre cloth and noticed that my screen has all these blemishes like someone had lotion on their fingers. While I haven't seen ghost touches, I get random loss of iphone carplay or inconsistent default home screen resulting in needing to use the console music button to play. It was never like this.

I also have OEM Apple USB cables, that are known good, and clean the lightning port of the phone to make sure no lint from pocket interfering.
Having put 32K miles on this CX-5 since 2020, Should I get mine under this warranty serviced?

 

[clownshoes2]

Damn, not valid in Canuckistan

 

[MyFirstMazda]

The lawyers share $1.9 million while the plaintiffs get what, a check for $2.50?

Years ago there was a class action settlement against Paypal. I don't remember what the case was about. But I received a check for one penny. I never cashed it, I think I still have the check somewhere.

I went and found it, the check is for two pennies, not one. And it was versus Ebay, a Brice Yingling and Andy Scott vs. Ebay in 2011.

 

[wlong01]

Years ago there was a class action settlement against Paypal. I don't remember what the case was about. But I received a check for one penny. I never cashed it, I think I still have the check somewhere.

I went and found it, the check is for two pennies, not one. And it was versus Ebay, a Brice Yingling and Andy Scott vs. Ebay in 2011.

That's funny, I got a 1099 from my local bank early this year for accrued interest on a small savings account. The interest amount was 1 cent. It cost them 70 cents to mail the 1099 plus you don't have to claim interest on your return if it's less that $10.00 so some programmer at the bank screwed up or didn't understand taxation.

 

[dpur1656]

The lawyers share $1.9 million while the plaintiffs get what, a check for $2.50?

As I interpret the proposed settlement, the $1.9 million is a maximum for attorney fees and litigation costs. I believe that is separate from amounts Mazda owners can receive (full reimbursement for amount paid if it was replaced by Mazda; if replaced at non-Mazda facility reimbursement is capped at $1,750/vehicle). There is a qualifier that “Verified Mazda original equipment manufacturer (OEM) parts were used”. Not clear if that means replacement of the infotainment with say, a Kenwood or Panasonic means not eligible for reimbursement. I was so frustrated with hearing differing solutions from Mazda dealers and worsening failures, the last thing I wanted to do was spend money for Mazda to replace with another mazda system or screen. While I no longer have ghosting or rebooting with the non-Mazda stereo, the bluetooth will sometimes clip streaming or shut off completely.

 

[CX5 Irma]

Our 2019 CX-5 radio is starting to have the dreaded 'ghost touch' so I'm happy to see this. I'm still confused if the warranty extension is now in force, or if I have to wait for the court case? Anyone?

We have two cars included; CX5 and CX9. Took the CX5 in first and was told the ONLY thing the dealer does under the term of the settlement is a software upgrade. (It did nothing to solve the issue.) Oh, and before I left the dealer they gave me a printout of suggested services which included this: Screen has internal failure code, causes ghost tough issues. Nice. And they can fix the ghost touch issue for $701.01 if I pay for it.

 

[ADS-B]

We have two cars included; CX5 and CX9. Took the CX5 in first and was told the ONLY thing the dealer does under the term of the settlement is a software upgrade. (It did nothing to solve the issue.) Oh, and before I left the dealer they gave me a printout of suggested services which included this: Screen has internal failure code, causes ghost tough issues. Nice. And they can fix the ghost touch issue for $701.01 if I pay for it.

I advise you to do what I did. Look online for a replacement. I found a screen on ebay, bought it, installed it myself and everything works like new. And a lot cheaper than dealer price, of course.

 

[CX5 Irma]

Sounds like good advice. Thanks.

 

[CX5 Irma]

So, my 2016 has the LCD screen ghost, this will fix this under warranty?

Not necessarily. If your VIN is included in the settlement class, then under the Limited Warranty Extension (LWE) a Mazda dealership will update your software. That is the only service they provide under the settlement. If any other related work is done out of pocket, you can submit a claim and Mazda might reimburse you. The LWE duration is from February 2025 for two years.

 

[RedBaron]

Not necessarily. If your VIN is included in the settlement class, then under the Limited Warranty Extension (LWE) a Mazda dealership will update your software. That is the only service they provide under the settlement. If any other related work is done out of pocket, you can submit a claim and Mazda might reimburse you. The LWE duration is from February 2025 for two years.

But the settlement (first post in thread) states:

All current owners or lessees of Class Vehicles will automatically receive a LWE for potential software updates or necessary connectivity master unit (CMU) repairs or replacements for a period of 24 months.​

I think maybe your dealer was trying to get out of doing the work.

 

[y=x^5+X^3+1]

A couple of specific questions regarding this lawsuit and how the settlement might impact our 2016 CX-5. We received the postcard several weeks ago. We purchased our 2016 last year from the original owners and they were fastidious in their efforts to maintain the vehicle so we consider ourselves fortunate.

First, can anyone tell me how your local dealer handled this issue when you took your vehicle to them for resolution? My concern is that this opens the door for us to be charged fees that will not be related to resolving the actions required of the settlement such a ECU/TCU scans, '...we also found this issue with your vehicle and we estimate these issues will cost $$$ and take 3 days to repair.' I'm not interested in any of this nonsense that can be associated with taking a vehicle into any service facility - depending on their ethics/business practices. For this reason, it may be best for us to avoid this potential aspect of improving the navigation and resolve the situation ourselves.

Second, has anyone taken the time to identify sound aftermarket options to improve this situation? We did some of this homework initially but there have been numerous distractions since we did this and I thought it best to see what other owners of Gen1 CX-5 have learned.

Please let me know. Thanks for your time.

 

[Conrad 16.5]

A couple of specific questions regarding this lawsuit and how the settlement might impact our 2016 CX-5. We received the postcard several weeks ago. We purchased our 2016 last year from the original owners and they were fastidious in their efforts to maintain the vehicle so we consider ourselves fortunate.

First, can anyone tell me how your local dealer handled this issue when you took your vehicle to them for resolution? My concern is that this opens the door for us to be charged fees that will not be related to resolving the actions required of the settlement such a ECU/TCU scans, '...we also found this issue with your vehicle and we estimate these issues will cost $$$ and take 3 days to repair.' I'm not interested in any of this nonsense that can be associated with taking a vehicle into any service facility - depending on their ethics/business practices. For this reason, it may be best for us to avoid this potential aspect of improving the navigation and resolve the situation ourselves.

Second, has anyone taken the time to identify sound aftermarket options to improve this situation? We did some of this homework initially but there have been numerous distractions since we did this and I thought it best to see what other owners of Gen1 CX-5 have learned.

Please let me know. Thanks for your time.

What issues are you experiencing?

 

[y=x^5+X^3+1]

Touch does not function or is delayed in responding...sometimes. Navigation is completely outdated/incorrect. Attempts to get the system to integrate with Google Maps via iPhone does not work properly. That is, no data from the iPhone is transferred to the vehicle display/audio system.

I have found SD card updates available both new/used that are expected to improve the in-vehicle system that are affordable but I do not know if this will improve the iPhone integration experience.

 

[Conrad 16.5]

Outdated and incorrect nav information can only be addressed in one way, with an update to the SD card used in the system. The card must be updated using the Mazda ToolBox program, which runs on a computer. This computer must have a SD card slot and be connected to the internet. You have three years of 'free' updates from Mazda for the SD card. Your 2016 would have been done in 2019, as was mine. In order to get further updates, you'll need to pay for a new subscription or purchase a new card. A new card, that's another matter right there. OEM or aftermarket? It can be an issue...

"Attempts to get the system to integrate with Google Maps via iPhone does not work properly. That is, no data from the iPhone is transferred to the vehicle display/audio system."

Of course it doesn't work, it wasn't designed to work this way. You MUST have Apple Car Play hardware installed in your infotainment system but FIRST in order to make this work and you MUST update the firmware of your infotainment system in order to install Car Play. Once that firmware update is done, the other update can be done, hardware this time.

 

[y=x^5+X^3+1]

Settings//Devices - Results in three rows of choices being displayed in a table:

Bluetooth
Android Auto
Apple Car Play

We connect her iPhone or, have already connected, before any of the above menu navigation is performed and a check mark appears at the right in the display. We then selected 'Apple Car Play' with the knob on the console and the 'Car Play' App does the rest. Our son got this working for her.

So it appears are needs are met. I think we'll need to evaluate this further because the SD card issue is not in our current solution. I would say the new SD card from Mazda is the choice we would make if we need to take that step. I cannot claim she is having many issues with her use of the touchscreen.

We'll have to continue monitoring this.