Mazda Infotainment Settlement
- Thread starter ruthrj
- Start date
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- 2016.5 CX-5 GT AWD w/ Tech Package
I got one of these as well. No issues with my system but I'll register just in case and get an extra 2 years of warranty coverage on my 2016 which is well out of warranty otherwise.
Edit: Nevermind, apparently all covered vehicles will get the extended warranty. If I'm reading this right, then only those submitting for reimbursement of expenses will get a cash payout and doing nothing will still get the added warranty period added to the vehicle.
YOUR LEGAL RIGHTS AND OPTIONS
MAKE A CLAIM FOR CASH REIMBURSEMENT
Deadline: August 1, 2025 (Postmarked/Filed Online) The only way to get a payment. Claim Forms must be submitted online or postmarked by August 1, 2025. Please follow the instructions included in your notice to file a claim. You may also visit the “File a Claim” portion of this website if you wish to submit your claim online.
OBTAIN LIMITED EXTENDED WARRANTY
You do not need to do anything to ensure coverage under the 24-month Limited Warranty Extension. If a problem arises with the Software or CMU in your Mazda Connect system, simply take your vehicle to an Authorized Mazda Dealer.
EXCLUDE YOURSELF FROM THE SETTLEMENT
Deadline: July 2, 2025 Get no payment. This is the only option that allows you to ever be part of any other lawsuit against Defendants about the legal claims in this case. The deadline to request exclusion is July 2, 2025.
OBJECT TO THE SETTLEMENT
Deadline: July 2, 2025 Write to the Court about why you don’t like the Settlement. The deadline to file an objection is July 2, 2025.
DO NOTHING
If you do nothing, you will receive the automatic benefit of the Limited Warranty Extension, you will not receive any of the monetary Settlement Benefits, and you will give up your rights to sue Mazda and certain Released Parties for the claims this Settlement resolves.
ATTEND A HEARING
When: July 28, 2025 at 9:30 a.m. ET You may attend the Final Approval Hearing where the Court may hear arguments concerning approval of the Settlement. If you wish to speak at the Final Approval Hearing, you must make a request to do so in your written objection or comment. You are not required to attend the Final Approval Hearing.
These rights and options—and the deadlines to exercise them—are explained on this website, and in the Notice available on the Important Documents page. The Court in charge of this case still has to decide whether to approve the Settlement. No Settlement Benefits or payments will be provided unless the Court approves the Settlement, and it becomes final.
Edit: Nevermind, apparently all covered vehicles will get the extended warranty. If I'm reading this right, then only those submitting for reimbursement of expenses will get a cash payout and doing nothing will still get the added warranty period added to the vehicle.
YOUR LEGAL RIGHTS AND OPTIONS
MAKE A CLAIM FOR CASH REIMBURSEMENT
Deadline: August 1, 2025 (Postmarked/Filed Online) The only way to get a payment. Claim Forms must be submitted online or postmarked by August 1, 2025. Please follow the instructions included in your notice to file a claim. You may also visit the “File a Claim” portion of this website if you wish to submit your claim online.
OBTAIN LIMITED EXTENDED WARRANTY
You do not need to do anything to ensure coverage under the 24-month Limited Warranty Extension. If a problem arises with the Software or CMU in your Mazda Connect system, simply take your vehicle to an Authorized Mazda Dealer.
EXCLUDE YOURSELF FROM THE SETTLEMENT
Deadline: July 2, 2025 Get no payment. This is the only option that allows you to ever be part of any other lawsuit against Defendants about the legal claims in this case. The deadline to request exclusion is July 2, 2025.
OBJECT TO THE SETTLEMENT
Deadline: July 2, 2025 Write to the Court about why you don’t like the Settlement. The deadline to file an objection is July 2, 2025.
DO NOTHING
If you do nothing, you will receive the automatic benefit of the Limited Warranty Extension, you will not receive any of the monetary Settlement Benefits, and you will give up your rights to sue Mazda and certain Released Parties for the claims this Settlement resolves.
ATTEND A HEARING
When: July 28, 2025 at 9:30 a.m. ET You may attend the Final Approval Hearing where the Court may hear arguments concerning approval of the Settlement. If you wish to speak at the Final Approval Hearing, you must make a request to do so in your written objection or comment. You are not required to attend the Final Approval Hearing.
These rights and options—and the deadlines to exercise them—are explained on this website, and in the Notice available on the Important Documents page. The Court in charge of this case still has to decide whether to approve the Settlement. No Settlement Benefits or payments will be provided unless the Court approves the Settlement, and it becomes final.
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- 2023 CX-5 2.5 Turbo AWD Auto
RIP 8/23:2013 CX-5 Sport FWD Auto 120k
My 21 RAV4 Hybrid is pretty bad about it. Every couple of weeks the infotainment freezes, goes dark, and reboots. I haven’t gotten around to trying a firmware update but this reminds me to look it up and get it on the to-do list.
2017 CX-5 that I bought as CPO just prior to Covid used-car price increases.
During Winter months, I noticed that the entire screen would reboot about 5 minutes into driving. This was intermittent but mostly on the coldest mornings. however it's a garage-kept CX-5. Then on some drives, the system would not recognize my Carplay unless I unplugged and re-plugged in my iPhone...which was not ideal when driving on a rush-hour traffic freeway. I've done all the NA firmware updates one can (thanks to this site!) and only recently noticed that I now have a beep from the system on startup. I have no error codes, nor anything else (IIRC started right after the iOS 18.4 update).
I don't use a cleaning product, just microfibre cloth and noticed that my screen has all these blemishes like someone had lotion on their fingers. While I haven't seen ghost touches, I get random loss of iphone carplay or inconsistent default home screen resulting in needing to use the console music button to play. It was never like this.
I also have OEM Apple USB cables, that are known good, and clean the lightning port of the phone to make sure no lint from pocket interfering.
Having put 32K miles on this CX-5 since 2020, Should I get mine under this warranty serviced?
During Winter months, I noticed that the entire screen would reboot about 5 minutes into driving. This was intermittent but mostly on the coldest mornings. however it's a garage-kept CX-5. Then on some drives, the system would not recognize my Carplay unless I unplugged and re-plugged in my iPhone...which was not ideal when driving on a rush-hour traffic freeway. I've done all the NA firmware updates one can (thanks to this site!) and only recently noticed that I now have a beep from the system on startup. I have no error codes, nor anything else (IIRC started right after the iOS 18.4 update).
I don't use a cleaning product, just microfibre cloth and noticed that my screen has all these blemishes like someone had lotion on their fingers. While I haven't seen ghost touches, I get random loss of iphone carplay or inconsistent default home screen resulting in needing to use the console music button to play. It was never like this.
I also have OEM Apple USB cables, that are known good, and clean the lightning port of the phone to make sure no lint from pocket interfering.
Having put 32K miles on this CX-5 since 2020, Should I get mine under this warranty serviced?
clownshoes2
2017 CX-5 GT No Tech - 2023 CX-30 GT NA
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- CX-5
Damn, not valid in Canuckistan
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- 2018 CX-5 Sport
Years ago there was a class action settlement against Paypal. I don't remember what the case was about. But I received a check for one penny. I never cashed it, I think I still have the check somewhere.
I went and found it, the check is for two pennies, not one. And it was versus Ebay, a Brice Yingling and Andy Scott vs. Ebay in 2011.
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That's funny, I got a 1099 from my local bank early this year for accrued interest on a small savings account. The interest amount was 1 cent. It cost them 70 cents to mail the 1099 plus you don't have to claim interest on your return if it's less that $10.00 so some programmer at the bank screwed up or didn't understand taxation.
As I interpret the proposed settlement, the $1.9 million is a maximum for attorney fees and litigation costs. I believe that is separate from amounts Mazda owners can receive (full reimbursement for amount paid if it was replaced by Mazda; if replaced at non-Mazda facility reimbursement is capped at $1,750/vehicle). There is a qualifier that “Verified Mazda original equipment manufacturer (OEM) parts were used”. Not clear if that means replacement of the infotainment with say, a Kenwood or Panasonic means not eligible for reimbursement. I was so frustrated with hearing differing solutions from Mazda dealers and worsening failures, the last thing I wanted to do was spend money for Mazda to replace with another mazda system or screen. While I no longer have ghosting or rebooting with the non-Mazda stereo, the bluetooth will sometimes clip streaming or shut off completely.
