I wanted to share my most recent issue with my 2012 CX-9. This is only the second problem that I've experienced in 45k miles and both have been warrantied, so I still love my CX-9 as much as ever!
The brake booster failed about three months ago at 40k miles. The 3yr/36k warranty was expired and the brake booster isn't covered under the 5yr/60k powertrain warranty. Thankfully, Mazda has extended the warranty on the brake booster and related parts to 9yrs and something like 140k miles for 2010-2012 CX-9s. In my opinion, they should have done a recall because of the potential safety issues. Stopping a 4000+ pound SUV without the any power assist for the brakes can be a scary and dangerous thing, but I'm still glad they covered it.
After the brake booster repair in late May, I began hearing an intermittent metallic tapping/thrumming/vibration-type noise under very light throttle. It was very sporadic at first, but after a few weeks, I started hearing it at least a few times per day. My first instinct was that a loose or damaged heat shield was the problem and that turned out to be partially true. But several parts of the exhaust system also had to be replaced including the resonator pipe and a few other things I've never heard of. The parts that they replaced alone would have retailed for over $1100!
I wasn't sure if the exhaust would fall under the powertrain warranty or not, but it turned out to be a non-issue. The Service Manager informed me that the exhaust issue was also covered by an extended warranty on the defective parts. I'm not sure what year models this affects nor the length of the warranty extension, but I wanted to let you guys know that it does exist. I can't even find a TSB related to it, but if you have exhaust problems with your CX-9, maybe this will apply to you also! =)
It took 23 days to get the parts, but since the car was safely drivable, it really didn't bother me much.
Now I get to wait until my turn to have the front suspension parts replaced that were announced in the recall on 2007-2014 CX-9s today! I'm in the last group, the first group being the oldest ones and the second group being other owners in Northeastern states where road salt is used. I'm glad they're doing a full-scale recall instead of the 'secret' warranty this time around.....even if there is a backlog on parts!
The brake booster failed about three months ago at 40k miles. The 3yr/36k warranty was expired and the brake booster isn't covered under the 5yr/60k powertrain warranty. Thankfully, Mazda has extended the warranty on the brake booster and related parts to 9yrs and something like 140k miles for 2010-2012 CX-9s. In my opinion, they should have done a recall because of the potential safety issues. Stopping a 4000+ pound SUV without the any power assist for the brakes can be a scary and dangerous thing, but I'm still glad they covered it.
After the brake booster repair in late May, I began hearing an intermittent metallic tapping/thrumming/vibration-type noise under very light throttle. It was very sporadic at first, but after a few weeks, I started hearing it at least a few times per day. My first instinct was that a loose or damaged heat shield was the problem and that turned out to be partially true. But several parts of the exhaust system also had to be replaced including the resonator pipe and a few other things I've never heard of. The parts that they replaced alone would have retailed for over $1100!
I wasn't sure if the exhaust would fall under the powertrain warranty or not, but it turned out to be a non-issue. The Service Manager informed me that the exhaust issue was also covered by an extended warranty on the defective parts. I'm not sure what year models this affects nor the length of the warranty extension, but I wanted to let you guys know that it does exist. I can't even find a TSB related to it, but if you have exhaust problems with your CX-9, maybe this will apply to you also! =)
It took 23 days to get the parts, but since the car was safely drivable, it really didn't bother me much.
Now I get to wait until my turn to have the front suspension parts replaced that were announced in the recall on 2007-2014 CX-9s today! I'm in the last group, the first group being the oldest ones and the second group being other owners in Northeastern states where road salt is used. I'm glad they're doing a full-scale recall instead of the 'secret' warranty this time around.....even if there is a backlog on parts!
