I agree. Very disappointing. carcomplaints.com I posted there too. Maybe someone at Mazda will take notice.
Resuming Playback with 2014 CX-5 GT Tech Stereo and other issues
- Thread starter jtcx5
- Start date
I agree. Very disappointing. carcomplaints.com I posted there too. Maybe someone at Mazda will take notice.
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My owner's manual doesn't actually specify that when I turn the steering wheel of the car, that the front wheels will turn (together) to cause the direction of the vehicle to change direction, and that the amount I turn the steering wheel will tighten the degree of directional change.
Does that mean that if my steering stops working, that Mazda isn't obligated to fix it?
There is a reasonable expectation of how things should work that's legally accepted. This expectation is evolving with the times. For example, I know of someone who won a lemon law case because the GPS was unable to determine a vehicle's position within 100 feet or so. In that case, Ford tried claiming that it was an optional part of the car, that the documentation doesn't actually actually say that the GPS would pinpoint the current location, and many other things. However, the legal ruling was that it's EXPECTED that a navigation system would be able to determine your current location within 36 yards (not sure where that number came from) when outdoors with a clear sky.
The point is that some might consider it reasonable that, if Mazda has certified it to work with an iPod classic, and the ipod classic comes in sizes up to 160GB, that the system would be reasonably useful with a 160GB ipod classic fully loaded with music. "Reasonably useful" is a very vague term... and at least in my state, it would be up to an arbitration panel or a jury of my peers to determine what that means. If I have a 20 minute commute, and the stereo has to "read" the ipod for 15 minutes each time the car starts before it can start playing music, is it reasonably useful?
However, I don't expect that Mazda is going to leave this issue unresolved.
Over the years, my experience with Mazda has been positive, and I can only see their break with Ford as being positive. Now, Mazda will have to prove themselves on their own, and they know they can't do that if they start with a reputation of abandoning customers. I think this is why they've taken the time and expense to fix things such as a vibrating mirror which probably (but I don't know for sure) were more annoyances than serious problems.
Take care
Gary
Ok, so this is exactly what I mean. If the CX-5 was a music player, then yes, it would be a severe issue. But its a CAR. Annoying, yes. VERY annoying, yes. But SEVERE? No, I don't think so.
This is exactly the type of statements that seem extreme to me. A car is a major investment. For most people the biggest one after their house. When I bought the CX-5 I researched it, and then when I test drove it I made sure to test all the features I was most concerned about. Since many of the people on this forum make the radio system such a huge priority, wouldn't you have brought an ipod with you and tried this BEFORE you bought the car? In light of the situation though I think you did the right thing and just replaced the radio.
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That is not at all what I am saying, but your example still proves my point. If the steering WAS working when you bought it and then stopped working, clearly it would be a warranty issue.
I agree that Mazda will get it resolved. Things like this will probably get solved in the next round of manufacturing updates. Hopefully they will issue a firmware update for existing vehicles, assuming the head unit provides a way for the dealers to do it. But what if it cannot be updated? Would people expect Mazda to ship thousands of replacement head units to the dealers for installation? It would be really nice, and fantastic customer service, but I think it might be too unrealistic. But lets hope for the best.
TreyP
2018 Soul Red AWD Touring CX-5
In hindsight, that seems logical, but really, this is 2013 - who expects something as simple as an iPod connection to not work properly in a brand new car manufactured by a reputable car maker? I tested performance, handling, ambient noise levels, quality areas such as fit and finish, the feel of the door closing, power window, moonroof, etc. I did listen to the stereo, but even if I had brought my iPod, I seriously doubt I would have had the foresight to turn the car off, wait at least 10 seconds, then turn the car back on to see if it resumed where it left off. NEXT time? Oh yes, for sure, now that I know such a thing could even occur in this day and age.
I agree you probably would not have tested the resume. However the far more annoying problem, which I where I assume the real grievance lies, is when there are a large number of songs and it takes 15 minutes before it will start to play. That would have shown up for sure.
TreyP
2018 Soul Red AWD Touring CX-5
I actually never had much problem with load times. I have around 1200 songs on an iPod Nano, and it would take maybe 40 seconds to load. Longer than I'm used to, but not enough to be a real problem. The big issues for me were the not resuming and the dead iPod after switching modes. The mode one would have shown up for sure on a test drive, but than again I might have not recognized it as an ongoing issue. It actually happened to me around 3 times before I realized it was a flaw and not a fluke.
It just is silly that is has become an argument on how important or non-important the issue is. Well we all agree it is an issue. Can I live with the car despite the issue? Yes of course. Would I like Mazda to commit to a fix? Absolutely. The whole issue as it stands now means that the CX-5 will be the last Mazda I own, and I will be doing a very through test of my next car's infotainment system before it becomes my next car. Stated software upgradability is key to my next car and it is funny that Mazda already has committed to that for the new Mazda 3. Honestly, most car infotainment systems aren't that great, some are just more acceptable than others and manage to get the basics right. In 2013, USB/IPod support is a basic feature.
So my short rant aside, I can wait, but has anyone heard any new news out of Mazda? I know a few of us have written them and they have acknowledged the "feature" and even hinted at a fix without a firm date, but I haven't heard anything more than that.
So my short rant aside, I can wait, but has anyone heard any new news out of Mazda? I know a few of us have written them and they have acknowledged the "feature" and even hinted at a fix without a firm date, but I haven't heard anything more than that.
officialtom
Member
- :
- 2014 CX-5 GT
My ipod not resuming playback is my only complaint about my 4 day old GT
officialtom, try the two following, and you'll probably complain about them as we do, 1) get a bigger iPod. The larger it is, the longer it will take the scan. An iPod Classic can take 25 minutes. Now, while playing the iPod, turn off your audio. Now turn it back on. Notice that your iPod screen is now blank? You will need to unplug and replug it to get it back. Same thing happened when you switch modes, say from iPod to FM and back. It will be dead.
officialtom
Member
- :
- 2014 CX-5 GT
It's really irritating for this to happen in a 2014 model. I sent Mazda Canada an email asking about it. Looking forward to their reply.
uh that's the thing - sometimes the shuffle works and sometimes it doesn't. I was fine with bluetooth but now shuffle is working sporadically when at first it worked fine as I was testing it.
I've tried it with an ipod, and it seems to work for me, but, I have a small amount of music on it. The vast majority of the time I am playing with Bluetooth from my Android phone. With my phone (HTC one x) I get only pause/play forward and back. No shuffle, no track names, etc. This is because the phone doesn't have the necessary bluetooth support. I do have one strange behavior with it, but I think its actually an Android issue and not the CX-5 : I have multiple audio players on my phone : the standard music player that comes with it, and the Amazon MP3 player. When you switch to the Bluetooth tab on the head unit in the car, its like playing roulette to see which player will get invoked. Sometimes its the built-in, sometimes Amazon. If there is a way in Android to force one player to be the default, I can't find it, and least not on this HTC phone ( its AT&T if that makes a difference.)
If it happens to pick the same player that it used the last time, then the song which was playing will resume in progress. If it happens to get the other one, then it seems to get the previous song correct but it restarts the song over. Most of the time, it starts to play the song, and then immediately stops. You have to press play again for it to start.
None of this crazy behavior happened until I installed the second (Amazon) player. But I don't want to remove it because I like being able to purchase music directly from the phone. Now that Android only supports MTP and not usb storage mode, its insanely slow trying to transfer songs from the PC. I think google was out of their mind when they disabled USB storage mode ... incidentally that also prevents me from using the USB mode in the CX-5 with my phone, forcing me to use bluetooth only.
Senor Valasco
Member
I brought a USB flashdrive to my CX-9 test drive. It all seemed to work fine for me because there wasn't a situation where I stopped the vehicle and then started it back up again to make me realize it wouldn't resume from the same position. I guess it's just one of those things you assume works, like when you step on the gas, it makes the vehicle move.
officialtom
Member
- :
- 2014 CX-5 GT
Reply from Mazda Canada. At least they're acknowledging that there are other complains...
Dear Tom,
Thank you for taking your time to contact Mazda Canada.
We are aware of certain compatibility issues with iPod on 2014 Mazda CX-5 model and feel sorry about the inconvenience this may cause. Our specialists are working on this issue and we recommend you to be in contact with your authorized Mazda servicing dealership to have the latest information related to this matter.
Sincerely,
Vitali
Customer Relations Coordinator
MAZDA CANADA INC.
Dear Tom,
Thank you for taking your time to contact Mazda Canada.
We are aware of certain compatibility issues with iPod on 2014 Mazda CX-5 model and feel sorry about the inconvenience this may cause. Our specialists are working on this issue and we recommend you to be in contact with your authorized Mazda servicing dealership to have the latest information related to this matter.
Sincerely,
Vitali
Customer Relations Coordinator
MAZDA CANADA INC.
Thank you officialtom. Now, I will wait and see what Mazda comes up with. atitus, I wonder if you have missed the main point. While I get your comments that audio systems are ancillary to the primary purpose of the vehicle, the point you may be missing is that the external audio sources do not operate UPTO INDUSTRY STANDARDS. I assume, atitus, you would not buy a television that had the greatest picture on earth if the tv had to be upside down to get the greatest picture on earth. (Let's even assume you didn't know this because the store display had the tvs at all sorts of different angles and upside down.) Why, because the industry standard is to be able to view the tv rightside up. And, returning to the first alphabetical song whenever stopped is not the industry standard.
Personally, and I hope Mazda reads these posts, I will not buy a CX-5 with this problem. My wife just bought a 6 GT (which is what brought me to the forum), and I began looking at the CX-5 instead of a Subaru Outback (which has its own tech drawbacks). But, the Outback issues can be easily remedied. This USB/ipod issue can not be owner remedied. It is a built-in drawback. And, like many, to me this is a sufficient drawback to pass on the CX-5.
P.S. This is not an issue to my wife. She either listens to radio or books on CD. A USB/ipod issue does not impact her enjoyment of the car.
Personally, and I hope Mazda reads these posts, I will not buy a CX-5 with this problem. My wife just bought a 6 GT (which is what brought me to the forum), and I began looking at the CX-5 instead of a Subaru Outback (which has its own tech drawbacks). But, the Outback issues can be easily remedied. This USB/ipod issue can not be owner remedied. It is a built-in drawback. And, like many, to me this is a sufficient drawback to pass on the CX-5.
P.S. This is not an issue to my wife. She either listens to radio or books on CD. A USB/ipod issue does not impact her enjoyment of the car.
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notalk, if I was going to spend $30k on a television set, I would demand to watch it in the position in which I planned to install it. And if I found a problem with one of its secondary features, that did not cripple its use but was never the less extremely important to me, I would not buy the set. I would also post online reviews, and tell the store the exact reason I wouldn't buy it. All of these things are important. However I think it would be going to far to tell the store or the manufacturer of that TV that I was never going to buy from them again ever, just because of that one limitation of one model. See what I mean?
As a side note, do your research on the outback. my previous car was a subaru (wrx) and I was leaning toward the outback/forester as well. There have been a number of mechanical problems with the outbacks, which are far more impactful than the function of the radio. (more so the forester I think than the outback but do check it.)
As a side note, do your research on the outback. my previous car was a subaru (wrx) and I was leaning toward the outback/forester as well. There have been a number of mechanical problems with the outbacks, which are far more impactful than the function of the radio. (more so the forester I think than the outback but do check it.)
Atitus, the thing is, almost none of these issues would show up in a normal test drive. As I have NEVER seen a car with iPod functionality that didn't resume correctly, why on earth would I, during a test drive, have turned off the ignition, waited two minutes, and started it back up. Same with bringing an iPod to begin with. This is 2013. I doubt you can even FIND a car without iPod integration at this point. So it goes to expect 'reasonable' functionality with it. Such that if I select FM radio, and then back to iPod, it should work. It doesn't. I have never seen a car that takes 25 MINUTES to scan an iPod on boot up. So WHY would I assume I needed to bring an iPod to test this Mazda.
See the thing is, no matter how much Mazda claims it's working as designed, they're full of s***. They KNOW they screwed it up, it's flawed, broken, etc. And so far they have refused to fix it. So please, do us all a favor, and stop saying this is OUR fault for not doing a 45 minute iPod examination when taking a test drive. If you're happy with your stereo, fantastic. Those of us who are not, are certainly within our right to complain about something that is so obviously faulty in many ways.
And to be clear, the Mazda IS a music player. It's a music player inside a $32,000 car. But the part we are complaining about IS a music player. Do you notice me complaining that the glove box isn't playing my iTunes correctly? No, we are talking about the MUSIC PLAYER.
See the thing is, no matter how much Mazda claims it's working as designed, they're full of s***. They KNOW they screwed it up, it's flawed, broken, etc. And so far they have refused to fix it. So please, do us all a favor, and stop saying this is OUR fault for not doing a 45 minute iPod examination when taking a test drive. If you're happy with your stereo, fantastic. Those of us who are not, are certainly within our right to complain about something that is so obviously faulty in many ways.
And to be clear, the Mazda IS a music player. It's a music player inside a $32,000 car. But the part we are complaining about IS a music player. Do you notice me complaining that the glove box isn't playing my iTunes correctly? No, we are talking about the MUSIC PLAYER.
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