Recall #1

[kokomo]

As 1 of the 5'less 2700, I've been emailing mazda and trying to find out if they would offer a compensation program of some sort and the response I've gotten is that they don't have one right now but it is not out of the question. They do value brand loyalty (just not enough to cough up compensation right now). So, if you haven't already, you all should email them at mazdavisitors@mazdausa.com

 

[kokomo]

by the way... they also told me that I get my car back "sometime" in October. Who knows which week?

 

[Puckpimp71]

(deadhorse (deadhorse (deadhorse (deadhorse (deadhorse

lol you're right. I feel for you fiveless people. My poor customers that were so excited to get those cars now have to deal with this. It sucks, I know.

 

[Mazda5rocks]

Getting my 5 on Thursday

I bought my 5 in Toronto on the Saturday of the recall. So they have my downpayment and I do not have the 5 yet.

The salesman was told he could not have contact with me, just in case he told me something he should not.

The sales manager has promised to call me back time and time again. I eventually got fed up and called him.

He told me I can have my car on Thursday, as I told him I will not use the "M" mode until after the recall has been fixed.

What do you think? Take it or leave it for them to fix it.......... Maybe the sales manager has some numbers to make?

Should I fax/email Mazda Canada that they are releasing my car to me, or should I just smile as I drive off in my Mazda 5.

Zoom, Zoom, Boom!


Update: The sales manager just called and he needs to get approval from the Mazda Canada service rep. who is going to the dealer tomorrow.

Any thoughts???

 

[Puckpimp71]

good luck Mazda's anal about these things.

 

[boogaboo]

As 1 of the 5'less 2700, I've been emailing mazda and trying to find out if they would offer a compensation program of some sort and the response I've gotten is that they don't have one right now but it is not out of the question. They do value brand loyalty (just not enough to cough up compensation right now). So, if you haven't already, you all should email them at mazdavisitors@mazdausa.com

KOKOMO could you post the letter you sent so that we don't have to re-invent the wheel and we can also MASS MAIL the fokers... (humpleg)

 

[kokomo]

KOKOMO could you post the letter you sent so that we don't have to re-invent the wheel and we can also MASS MAIL the fokers... (humpleg)

per your request.......

Send to mazdavisitors@mazdausa.com

I am (name) a Mazda 5 owner in (city/state). I purchased my 5 from (dealership) in (dealership location) on (purchase month).

I respectfully request that Mazda establish a compensation program for its Mazda 5 owners who have been unduly inconvenienced by the Mazda 5 recall. I request that Mazda consider paying the monthly car payments of the affected owners, lengthen its warranty, and provide discounted service/parts/accessories or other such compensation. I am not asking for a windfall. I am only asking for fair compensation for my inconvenience and an assurance that Mazda stands behind its product and its customers.

As part of the first batch of owners of the Mazda 5 in North America, I was very excited and enthused by the Mazda 5. I understand that recalls happen and appreciate Mazda taking proactive steps towards ensuring that our 5s are repaired.

However, this recall has been especially lengthy and has left me paying my monthly car payment for a loaner vehicle that is not comparable to the 5 in terms of gas mileage, comfort and ease of use for myself and members of my family.

I and others in my position are going to purchase many more vehicles in the future but are probably not going to purchase a Mazda because of this recall experience. It is very disappointing that Mazda fails to distinguish itself from its worst competitors and zooms to the lowest common denominator of providing a loaner vehicle and an apology during this recall.

It is my understanding that Mazda values brand loyalty amongst its owners and I urge Mazda to keep its owners satisfied by establishing a fair compensation program. Thank you for your time and I look forward to your reply.

 

[unhappyM5owner]

I have insight into what the New AutoTrans sticker will say...."Take a second.....Don't fry alive, don't drive 2nd in 65"....get it...... take a 2nd? Don't fry? (hah) Just a joke.... (pow) At least I'm not talking about babies and selling families... (boom06)

 

[dracore]

ugh

(blarf)

 

[dracore]

So anyone know if we really are getting back our M5s in October? I casually spoke with my dealer last weekend and he said worst case scenario would be late October early November.
I haven't really followed up on this but has anyone else heard similar things?

 

[Puckpimp71]

I work at a dealer and that's pretty much what they're saying.

 

[fam]

I emailed my version out this morning. I did change the intro just slightly. I encourage everyone else to email this to mazda as well!!!!! Strength in numbers.

per your request.......

Send to mazdavisitors@mazdausa.com

I am (name) a Mazda 5 owner in (city/state). I purchased my 5 from (dealership) in (dealership location) on (purchase month and day, otherwise use the word "in" instead of on).

I respectfully request that Mazda establish a compensation program for its Mazda 5 owners who have been unduly inconvenienced by the Mazda 5 recall. I request that Mazda consider paying the monthly car payments of the affected owners, lengthen its warranty, and provide discounted service/parts/accessories or other such compensation. I am not asking for a windfall. I am only asking for fair compensation for my inconvenience and an assurance that Mazda stands behind its product and its customers.

As part of the first batch of owners of the Mazda 5 in North America, I was very excited and enthused by the Mazda 5. I understand that recalls happen and appreciate Mazda taking proactive steps towards ensuring that our 5s are repaired.

However, this recall has been especially lengthy and has left me paying my monthly car payment for a loaner vehicle that is not comparable to the 5 in terms of gas mileage, comfort and ease of use for myself and members of my family.

I and others in my position are going to purchase many more vehicles in the future but are probably not going to purchase a Mazda because of this recall experience. It is very disappointing that Mazda fails to distinguish itself from its worst competitors and zooms to the lowest common denominator of providing a loaner vehicle and an apology during this recall.

It is my understanding that Mazda values brand loyalty amongst its owners and I urge Mazda to keep its owners satisfied by establishing a fair compensation program. Thank you for your time and I look forward to your reply.

 

[smaria]

Nice letter. I might send out a letter sometime in the next few days, but I'll have to modify yours a bit because of a few reasons:

(1) I paid cash for my car, so no monthly car payments...I'll have to remove those sections of the letter. If Mazda does compensate drivers, it'll only be fair for the compensation to be the same for everyone (i.e., those who paid cash, and those who have a financed or leased car payment). Everyone's car payment is a different amount. So, to me, "paying the monthly car payment" is disqualified as a fair option. Perhaps a fixed cash compensation amount, regardless of whether or not the owner is making a car payment (i.e., $200 per vehicle).

(2) My loaner vehicle gets better gas mileage than the Mazda5, so I can't complain about that like you are.

(3) This recall may make me avoid brand-new just-released car models in the future, but it won't make me avoid purchasing another Mazda. I still like their cars.

Here's hoping that the letters get Mazda's attention.

Steve

 

[Libra]

My dealer has been quiet about the 5's, but they do appear to be on the lot in view as to make sales. None have left the lot yet, but hopefully they will soon.

 

[miatafied]

Sent my letter off today - although I did change the part about not buying mazda in the future as I just bought a brand new MX-5 Miata - instead of that part I asked that if any incentive is put in place for current mazda5 owners to buy new mazdas that it be made retroactive.

Worth a shot anyhow.

 

[fam]

Heres my response from the letter!!!!!

Dear Jonathan,

Thanks for contacting Mazda.

I certainly understand that the recall on your brand new MAZDA5 is a
huge inconvenience on yourself and your family. For this we do
apologize and Mazda is taking every effort to expedite the repair of
your vehicle. Mazda?s commitment to its consumers is to minimize this
inconvenience. As with any recall, Mazda will provide a suitable
loaner vehicle and repair your vehicle as soon as possible.

Customer loyalty is very important to Mazda. As I am sure you can
understand Mazda can not compensate individuals for any inconveniences
this recall has caused. If Mazda does come up with a compensation
program for all of the customers inconvenienced by the MAZDA5 recall,
it would be something that would be available to everyone involved. If
a program like this is put into effect, all necessary parties would be
notified accordingly when this recall is completed.

Believe me, I do understand that this experience has been time
consuming and very inconvenient for both you and your family. Again,
please understand that we are doing everything possible to make sure
your vehicle gets repaired most expeditiously and that you can get back
on the road again.

Again, thank you for contacting Mazda.

Please take a moment to give us your opinion about our e-mail service.
Click or paste the link below to complete a brief, online survey.

http://www.zoomerang.com/survey.zgi?p=WEB2248YQB39SC

Regards,

Daniel M.
Specialist, Customer Assistance E-Business

 

[Antonio DiMarco]

So how does this make you feel?

Heres my response from the letter!!!!!

Dear Jonathan,

Thanks for contacting Mazda.

I certainly understand that the recall on your brand new MAZDA5 is a
huge inconvenience on yourself and your family. For this we do
apologize and Mazda is taking every effort to expedite the repair of
your vehicle. Mazda?s commitment to its consumers is to minimize this
inconvenience. As with any recall, Mazda will provide a suitable
loaner vehicle and repair your vehicle as soon as possible.

Customer loyalty is very important to Mazda. As I am sure you can
understand Mazda can not compensate individuals for any inconveniences
this recall has caused. If Mazda does come up with a compensation
program for all of the customers inconvenienced by the MAZDA5 recall,
it would be something that would be available to everyone involved. If
a program like this is put into effect, all necessary parties would be
notified accordingly when this recall is completed.

Believe me, I do understand that this experience has been time
consuming and very inconvenient for both you and your family. Again,
please understand that we are doing everything possible to make sure
your vehicle gets repaired most expeditiously and that you can get back
on the road again.

Again, thank you for contacting Mazda.

Please take a moment to give us your opinion about our e-mail service.
Click or paste the link below to complete a brief, online survey.

http://www.zoomerang.com/survey.zgi?p=WEB2248YQB39SC

Regards,

Daniel M.
Specialist, Customer Assistance E-Business

Fam?

 

[fam]

fams my nick, jonathan is my..well...earth name

 

[unhappyM5owner]

You have a earth name? (boom07)

 

[fam]

why is everyone confused??!

Anyway, they say that the compensation, if they choose to do it, will be uniform to all. They did not say NO compensation though!