one last time..

[BremertonMSP]

Joe, if you can't handle the complaints, get out of the business, period. You are the one offering the product, no one forced you into this. Like the old saying goes, "If you can't stand the heat, get out of the kitchen."

And age has nothing to do with this. I'm 41 years old, and if I order something, I expect it within a week. That is unless I'm informed ahead of time that it will take a month or two to deliver said product. Then, if I still want it, I'll order it. But at least I would know in advance what the situation is.

Also, I've seen a couple of instances where your MBC wasn't working, and it turns out there was "something" stuck in them that had to be removed before it worked correctly. Where is the Quality Assurance? But then again, I guess you don't have the time to pre-test these MBCs since you're spending your time bitching about the people who want what they ordered in a timely fashion.

You are not the end all with this product. There are others who make MBCs. The product isn't that hard to make to begin with, and you didn't invent it. You got all pissy in another thread about someone copying your design and how that took no originality. So what! Do you have a patent on this design? It' a MBC, there is no proprietary information in it.

And why even bring this up on the board? That makes you sound as bad as the people you are complaining about. Why not just email the people who haven't gotten the parts they ordered and explain to them what the problem is. Also, update your web site with projected delivery date for new and existing orders.

You will get no sympathy from me. And why should you? I didn't get you into this mess, you did.

 

[kwiktsi]

Joe, if you can't handle the complaints, get out of the business, period. You are the one offering the product, no one forced you into this. Like the old saying goes, "If you can't stand the heat, get out of the kitchen."

And age has nothing to do with this. I'm 41 years old, and if I order something, I expect it within a week. That is unless I'm informed ahead of time that it will take a month or two to deliver said product. Then, if I still want it, I'll order it. But at least I would know in advance what the situation is.

Also, I've seen a couple of instances where your MBC wasn't working, and it turns out there was "something" stuck in them that had to be removed before it worked correctly. Where is the Quality Assurance? But then again, I guess you don't have the time to pre-test these MBCs since you're spending your time bitching about the people who want what they ordered in a timely fashion.

You are not the end all with this product. There are others who make MBCs. The product isn't that hard to make to begin with, and you didn't invent it. You got all pissy in another thread about someone copying your design and how that took no originality. So what! Do you have a patent on this design? It' a MBC, there is no proprietary information in it.

And why even bring this up on the board? That makes you sound as bad as the people you are complaining about. Why not just email the people who haven't gotten the parts they ordered and explain to them what the problem is. Also, update your web site with projected delivery date for new and existing orders.

You will get no sympathy from me. And why should you? I didn't get you into this mess, you did.

I will not bother replying to anything but the "problems" you mentioned with the MBC's. Yes, ALL MBC's are vacuum and pressure tested upon completion, so there is your quality assurance. What is getting "stuck inside"? What kind of material is it? Common sense would say that if it is anything other than brass, it is not from the MBC . There is really no way for it to be anything from the MBC because the brass all comes pre-machined and cleaned. I have gotten them sent back to me in the past with the people saying they are not working right and have found anything from pieces of rubber from the hose to a piece of ZIP TIE stuck in one. Instead of being rude, why not explain what the "something" was- I am willing to bet it is something from the install- hose "flakes" being my #1 guess ..
Joe

 

[kwiktsi]

Joe, if you can't handle the complaints, get out of the business, period. You are the one offering the product, no one forced you into this. Like the old saying goes, "If you can't stand the heat, get out of the kitchen."

And age has nothing to do with this. I'm 41 years old, and if I order something, I expect it within a week. That is unless I'm informed ahead of time that it will take a month or two to deliver said product. Then, if I still want it, I'll order it. But at least I would know in advance what the situation is.

Also, I've seen a couple of instances where your MBC wasn't working, and it turns out there was "something" stuck in them that had to be removed before it worked correctly. Where is the Quality Assurance? But then again, I guess you don't have the time to pre-test these MBCs since you're spending your time bitching about the people who want what they ordered in a timely fashion.

You are not the end all with this product. There are others who make MBCs. The product isn't that hard to make to begin with, and you didn't invent it. You got all pissy in another thread about someone copying your design and how that took no originality. So what! Do you have a patent on this design? It' a MBC, there is no proprietary information in it.

And why even bring this up on the board? That makes you sound as bad as the people you are complaining about. Why not just email the people who haven't gotten the parts they ordered and explain to them what the problem is. Also, update your web site with projected delivery date for new and existing orders.

You will get no sympathy from me. And why should you? I didn't get you into this mess, you did.

Oh yeah, you are right- I didn't invent it- but I was one of the first ones out there with a lot of original ideas at the time and a product that has earned it's own reputation over the past 7 years. So do not try to bring it down to the calibur of the "cheap knock off's". Hell- I even have a couple shops that PAY ME to copy my design and sell it as theirs because it works so well for them, so do not try to make it sound like a lower quality product than it is..
Joe

 

[BremertonMSP]

Oh yeah, you are right- I didn't invent it- but I was one of the first ones out there with a lot of original ideas at the time and a product that has earned it's own reputation over the past 7 years. So do not try to bring it down to the calibur of the "cheap knock off's". Hell- I even have a couple shops that PAY ME to copy my design and sell it as theirs because it works so well for them, so do not try to make it sound like a lower quality product than it is..
Joe

When people say they have to clean it out before it will work, then the quality issue speaks for itself.

 

[Black Majik MSP]

I think what Joe is saying is he CAN handle complaints, but not if they are from people with a lack of common sense.

BremertonMSP: I think you missed the 1st thing Joe said..."OK, here is my monthly rant". He posted this thread to explain what's going on. He doesn't need people like you coming in here & starting s***.

 

[SaaBaaDoo]

fukin' A Joe!!! Got my MBC and I love it!

 

[twiztedjeckel]

the guy comes on and trys to help out some people with a well handling under powered car that has some ecu problems and people jump on his case and pull dumbshit moves that could potentially cripple his online business with pay pal. grow up! he's established a name for himself in a huge world of aftermarket parts and dealers. you're not ordering from a distributor here or straight from a manufacturer. your parts aren't going to come with a greddy or hks sticker on them. no, they're coming from a guy who's making them in his own time and putting forth the effort to test n tune them as well. he's not taking the bolt on a bunch of s*** mode,he's taking the one less travelled and the one more people should take interest in. TUNING.

go follow some DSM boards and look up some background info and see how many people you can find talking s*** about him or his products. i just talked a buddy from rochester this past weekend about my MSP and he's got a talon TSI and i mentioned Joe's name and he brightened up and showed interest and said he makes quality parts and i shouldn't be worried at all if i were to order stuff from him.

even if the guy has a couple problems in his life, somethings telling me he's not going to take the $50 or so on average bucks per customer and make a run with it after establishing himself around so many forums and message boards along with putting in so much time and effort.

so ******* grow up and quit holding your dicks so impatiently and you'll get your parts.

 

[kwiktsi]

When people say they have to clean it out before it will work, then the quality issue speaks for itself.

What a piece of work.. Again- WHAT did you pull out? You failed to answer that question. If all are clean when they are assembled, pressure/vacuum test with no problems and leave clean, I wonder what it is you are pulling out... Hell, pretty much anything that would get in it from assembly would get blown up into the housing and out of the way. If it is affecting it's operation, it would have to be stuck under the ball which can only come from installation. Not saying it is impossible for something to be in it when it leaves here- but you yourself said it had to be taken apart TWICE to be cleaned out- hmm- then either your quality control is even worse than mine if you missed it the first time or it is coming from somewhere else..
Joe

****edit- I just saw that you said "a couple of instances" I was assuming you meant it was just your car, but if you mean others also- then ignore the part about doing it twice.****

The only foreign material I have ever seen in the housings during assembly is thin strips of brass "wire" from when the housings are threaded- that gets cleaned out before assembly, there were a couple times where it has been cleaned out and looked good, but when I thread a fitting in, it pushed more "wire" out- I have never had it cause an operational problem though because it is too fine to get hung up on anything. The issue has been addressed with the manufacturer of the brass housings also and I have not seen it since.

 

[Tex]

All you people telling Joe if he can't stand the heat, get out of the kitchen, stop whining, etc., etc., did you not read his post? Did you not pass 6th grade English? The reason he posted in the first place was because the only people bitching about him to PayPal were from this board. Rather than just stop dealing with us, stop helping us out, he graciously decided to address the problem here so that folks who still wanted and needed his products wouldn't be left high and dry. Pretty damn considerate, I'd say, given that we represent less than 5% of his business, and 100% of his problems.

I have the FPR, the MBC, and the FCD from Joe, and they all arrived in a timely fashion. Not only that, but when I had trouble locating the correct vacuum lines for the splices, I e-mailed him and he responded with a picture of the proper hose to use circled in white, and was very cordial about answering my questions. I've found his posts on this board to be knowledgeable, helpful, and insightful, and his products to work as advertised. And from reading this board every day, I know I'm not the only one who feels this way.

Thanks, Joe, I hope you stick around here and offer advice to us every now and then, and any products you feel would help our cars run better.

 

[MazdaDryvr]

Ok everyone go have a beer and settle down!

 

[Pkay]

Joe: Can you give us all an idea of how far you are set back currently?

1) for those who might wanna order and want to have an idea of how long they're going to wait and those who are impatient might be steered away.

and

2) for those of us who have ordered and are waiting for our mbc or other products..... or maybe what day you're up to on your orders.... i bought mine september 1st and if you're up to august 25th's orders that lets me know mines coming in the next batch or two.



While there are a lot of assholes and persons who don't understand, some of us just wanna know when we can expect our items and outside that are patient. If my product isnt gonna be here for another 2 weeks that's fine by me.... that means I can stop checking the mail with anticipation every day hehehe.

 

[girth]

....And why even bring this up on the board? That makes you sound as bad as the people you are complaining about. Why not just email the people who haven't gotten the parts they ordered and explain to them what the problem is.....

I will answer this one for Joe. More than likely he didn't take the email route because this forum is a way to reach most of the people all at once. Plus, if he sent emails to each complainer, it would do nothing to prevent the FUTURE customer who hasn't ordered yet from complaining. Hopefully some people considering buying Joe's products will read this thread and get an idea of what to expect as far as delivery time before they complain to him.

Originally posted by Tex
...given that we represent less than 5% of his business, and 100% of his problems.

This is a good point -- I think some people should sit and ponder this statement for a while.

 

[122 Vega]

And also Joe did post on his website a message stating that any orders coming in would be delayed due to his move. He also came to this board and said the same thing.

Joe, maybe it would be better to refund, just imagine what it'll be like when these complainers are blowing their motors "Joe ran 18 psi, why can't I?"

Britt

 

[kwiktsi]

Joe: Can you give us all an idea of how far you are set back currently?

1) for those who might wanna order and want to have an idea of how long they're going to wait and those who are impatient might be steered away.

and

2) for those of us who have ordered and are waiting for our mbc or other products..... or maybe what day you're up to on your orders.... i bought mine september 1st and if you're up to august 25th's orders that lets me know mines coming in the next batch or two.



While there are a lot of assholes and persons who don't understand, some of us just wanna know when we can expect our items and outside that are patient. If my product isnt gonna be here for another 2 weeks that's fine by me.... that means I can stop checking the mail with anticipation every day hehehe.

It is not really by date, it is by product. The FCD was/is the furthest bocklogged, then the FPR, then the MBC's. I ship them all seperately anyway, so as each product is done, you will recieve it. I just finished al the FCD's up to last weeks orders and will mail them out tomorrow. I should have all the FCD stuff here tomorrow for the approximately 8 standing FPR orders and I have all the MBC's here partially built, they should ship Thursday or so- and the FPR kits will probably be around the same time. I am also ordering more FCD supplies today so last weeks orders should go out mid next week at the latest and that should do it. I will have extras of everything here except the FPR kits (since I know a lot of people are getting the new "fix" mazda released ) once I get the supplies here and everything should be back to normal by the end of next week.

I hope that helps, as you can see- I can't put a "week" timeframe on it since it is all seperate items . If I waited to have all of them before I shipped each order, I can only imagine the BS then .
Joe

 

[1sty]

I am not getting into a argument about what the MSP owners are as a gorup or sub group or who is what kind of person.

There are a few problems as I see it.

1) Joe, if you can not meet a promised delevery time then it is on you as a retailer to let customers know that and offer them a refund after professionaly explaining the problems. Often most customers will say fine and stay with you. Those who don't are a headache you don't need. Even if you loose internet connection, when you get it back the problem needs to be explained without directing insult. Starting this like you did was asking for more issues! Is not the person I know you are and hardly shows people that you are commited to them as customers.
I have purchased from you and was very happy with what I recieved. I have also and will continue to reccomend your products.

2) MSP "Owners, that are complaining"
Take Joes and other members complaints of you very seriously. You posses an attitude not well tolerated in this world.
IOf you are the only ones of all of his customers giving him s*** then there is something wrong. YOu can not deny this. Immedatly filing Paypal complaints without even hearing form his is bad thing to do, PERIOD!
If you didn't trust him you should not have purchased form him.
I hope this message is not lossed on you:
General distrust and rapid disastisfaction is something you need to grow out of regardless of age. How a single model of car draw so many of similar disposition, I have no idea. The fact is it did.

How can a site with 3000 members feel all but unanamous about the subject?
How is it a vendor can have a problem with only this same group?
How is it that MOST of the other owners of the same car feel the same way about you that everyone else does?

Please take this as a maturing experience and grow form it, not a insult in need of retaliation.

I realize there was a vendor or 2 not delivering products as promised or at all. THis is always a possibility, a simply search on Joe will let you know he is never going to try and steal your $50 or send you junk. It simply will not happen. Be more trusting or atleast do more research on who you are dealing with.

 

[Delivery_Guy]

Seems like the thread to post in today so here goes...

Joe, got my FPR yesterday, so thanks! Also, I have a few comments as to what "some" of the problems you face from the MSP crowd are caused by. First of all, up until a couple of days ago, we had Brand New Broken Ass Cars (BNBAC) that no one but yourself was offering any sort of "fix" for. For some of us (me) it was a hard decision to say screw the warranty, I want my car to run right. Once we (I) did, we made our orders and then waited. For me, this is when you kind of fell of the end of the world.

My point is that the MSP didn't run right, pre-flash, and you offered a "fix" for it. That in my mind is very different than you offering a performance part for the other groups you compare us to. It's easier to wait for a part if your car isn't "broken".

That said, I said it before, complaining to you, the manufacture is one thing...but to paypal is way over board.

One other thing...thanks for the update.

Joe

p.s.

I understand that running a FPR with the new flash is not a good idea, but what about the FCD...shouldn't be a problem right?

 

[Pkay]

Thanks Joe....

So if I ordered my MBC on Sept 1st I should be seeing it by the end of the month if all goes as planned?

 

[BremertonMSP]

It is not really by date, it is by product. The FCD was/is the furthest bocklogged, then the FPR, then the MBC's. I ship them all seperately anyway, so as each product is done, you will recieve it. I just finished al the FCD's up to last weeks orders and will mail them out tomorrow. I should have all the FCD stuff here tomorrow for the approximately 8 standing FPR orders and I have all the MBC's here partially built, they should ship Thursday or so- and the FPR kits will probably be around the same time. I am also ordering more FCD supplies today so last weeks orders should go out mid next week at the latest and that should do it. I will have extras of everything here except the FPR kits (since I know a lot of people are getting the new "fix" mazda released ) once I get the supplies here and everything should be back to normal by the end of next week.

I hope that helps, as you can see- I can't put a "week" timeframe on it since it is all seperate items . If I waited to have all of them before I shipped each order, I can only imagine the BS then .
Joe

Fair enough. Funny thing is, this was all you needed to say to begin with. This one post here and an identical email (just one girth) addressed to all that complained.

No need to rant. Just a statement of facts in a professional manner. Can you imagine if Mazda would have taken the "rant" approach to the hesitation problem?

"Look, if one more of you MSP owners complains about the hesitation problem, we here at Mazda are going to FLIP!! We are running a multibillion-dollar corporation here! We have more things to worry about then just the hesitation problems in the MSP! Jeez, haven't you people here of the RX-8 fiasco going on? We will get to your problem when we can. And good luck trying to get this fixed if we decide to bail on you!"

Understand Joe, I'm looking at this from a purely business point of view, not a personal point of view.

And it sounds like you have a decent QA program in place. I'm sorry I implied that you didn't.

 

[wolverine01]

Take your time Joe. I have an order currently in for a MBC, but I won't install it until I get the flash done which will be in a week or so. Im sure your product will rock. Im sure everyone that is hassling you now just has to complain about something else now that Mazda has fixed the hesitation. Some people just have to complain about something. Doesnt everyone remeber about the clunk. Lets get back to complaining about that.

And also, everyone complaining, the more you push him, the more room it will make for error. So settle down, or you might get a non functional part in a hurry.

 

[Flat Black]

Talk about brown nosers.