2023 CX-5 Can't update maps

[!revOevoM]

So, after a few back-and-forths with Toolbox support (NNG.com), they have relinquished responsibility for the app error and failed update. The message I received after providing them the directory structure of the SD card was:

"Based on the provided information the navigation in your car is not provided by our company, but by another company, possibly by Telenav, so we could only advise you to contact the manufacturer of your navigation software to receive further information about the map update possibility of your navigation: マツダ コネクトナビゲーションシステム 地図データ更新ツール."​

WTF? So, they provide the app to update, but not the Nav information itself? What a friggin' mess. I don't actually need a Nav update. Heck, I just drive around town, no road trips. But I like to stay current.

In the end, Mazda should own this. I received both the software (Toolbox) and the data (SD card) from them, not some unreliable third party. I shouldn't have to jump through hoops after spending thousands just to get an update. But that's today's world - don't accept responsiblity, pass the buck.

Sorry, I'm just mad.

So, I'll call the dealer and see if I can get another SD card.

Edit: Wow! I pasted their response (in English) directly from the email and it translated it.

 

[wlong01]

So, after a few back-and-forths with Toolbox support (NNG.com), they have relinquished responsibility for the app error and failed update. The message I received after providing them the directory structure of the SD card was:

"Based on the provided information the navigation in your car is not provided by our company, but by another company, possibly by Telenav, so we could only advise you to contact the manufacturer of your navigation software to receive further information about the map update possibility of your navigation: マツダ コネクトナビゲーションシステム 地図データ更新ツール."​

WTF? So, they provide the app to update, but not the Nav information itself? What a friggin' mess. I don't actually need a Nav update. Heck, I just drive around town, no road trips. But I like to stay current.

In the end, Mazda should own this. I received both the software (Toolbox) and the data (SD card) from them, not some unreliable third party. I shouldn't have to jump through hoops after spending thousands just to get an update. But that's today's world - don't accept responsiblity, pass the buck.

Sorry, I'm just mad.

So, I'll call the dealer and see if I can get another SD card.

Edit: Wow! I pasted their response (in English) directly from the email and it translated it.

Take it to the dealer and let them do the update.

 

[Geluk]

The MAZDA TOOLBOX update page looks to be a MAZDA page but in fact is the map suppliers, using their [MAZDA] design template. Ditto MAZD UPDATE TOOLBOX; In my case [UK] after much toing & froing with MD's office, they initially offered a cure [new map install] at 50% reduction [£300!!], but eventually are paying 100%. I've also said the pages for the d/load of older MAZDA TOOLBOX, and on the App opening page must be flagged that they mustn't be used if you have the newer s/ware with 10.5" screens [& other large screens presumably.]