Had to write MazdaUSA

[Macadonious]

You know, when I got my "loaner" or rental, whatever you want to call it, they tried to make me give them my credit card info, and I just plain refused- since I wasn't renting it, the dealership was, I made them deal with it- just to avoid that same issue you are going through mac.... I don't trust most dealers.

I should have done that

 

[rodslinger]

Which dealer was it so I know to avoid them? Some dealers are good to deal with. The last time I went in to Jim Ellis Mazda in Marietta, GA for an oil change on my P5, they gave me a set of keys to a Mazda 6 on the lot to go grab lunch as it was taking longer than it should have.

 

[Macadonious]

The one and only in Athens Ga. on Atlanta Hwy. I wish I could go to Jim Ellis.

 

[IRISH22]

IRISH22, officially spaking the grove which was well beyond that os normal lines in a rotor was made by the faulty pad. They tried to rotate the rotor to resolve the problem and the problem went from bad to worse. The rotate made the rotor warp. This was all according to the service person.

Exactly what I tried to tell you. You cut rotors on a brake lathe, that has cutting tips for both sides of the rotor. the rotors dont cut themselfs, someone has to set up the machine. Now exactly what they did I dont know but there is a belt that goes around it to stop vibrations maybe forgot to use it, or just set up the machine wrong. Anyways I doubt it was Mazdas fault I think it was whoever tried to fix your car. You didnt have the pulsation before you brought it in right? How could it not pulsate when you drove it there, them cut your rotors, and now you had a major pulsation but they blame the pad???????????????????

I had my rotors cut, not rotated at around 6,000 miles. I also did a lot of heavy braking on two long road trips. I wanted them replaced, but I guess they try to cut them first and if it dont go away then they replace them. They have been fine ever since

BTW, you stated in your first post, they said the rotor warped due to the pads.

I had a so called "loaner" They told me Mazda pays up to i think 26.00 a day but all that would have gotten me was either an echo or neon. They gave me the option to pay 3.00 out of my pocket to upgrade to an Impala. What do you think I did??? The dealer also has enterprise on the grounds. My girlfriend has had so many problems with her 03 chevy malibu, and each time they take her to enterprise. It's free so she dont complain. Most places ask for your credit card because they are handing over one of their cars to you, and dont know you from a hole in the wall. I would too. If you dont come back with it, there not gonna say " oh dont worry lets go buy another one"

 

[TinLemon]

Just to add one more perspective to the loaner/rental issue... I currently own a Lexus IS300 and everytime I've received any kind of loaner from them it has been a rental. They ask that you provide a credit card so that they can charge me for damage to the rental if I mess it up.... I think that's fair. I've never been asked to pay for the rental and then get reimbursed.

Personally, I don't care what I'm driving as long as I'm not paying for it, and it's clean. When I had my integra, Acura would always give me a piece of crap loaner integra that was dirty inside and out, and smelled like cigarettes.... they have no incentive to maintain their loaners I guess.

 

[Macadonious]

Exactly what I tried to tell you. You cut rotors on a brake lathe, that has cutting tips for both sides of the rotor. the rotors dont cut themselfs, someone has to set up the machine. Now exactly what they did I dont know but there is a belt that goes around it to stop vibrations maybe forgot to use it, or just set up the machine wrong. Anyways I doubt it was Mazdas fault I think it was whoever tried to fix your car. You didnt have the pulsation before you brought it in right? How could it not pulsate when you drove it there, them cut your rotors, and now you had a major pulsation but they blame the pad???????????????????

I had my rotors cut, not rotated at around 6,000 miles. I also did a lot of heavy braking on two long road trips. I wanted them replaced, but I guess they try to cut them first and if it dont go away then they replace them. They have been fine ever since

BTW, you stated in your first post, they said the rotor warped due to the pads.

I had a so called "loaner" They told me Mazda pays up to i think 26.00 a day but all that would have gotten me was either an echo or neon. They gave me the option to pay 3.00 out of my pocket to upgrade to an Impala. What do you think I did??? The dealer also has enterprise on the grounds. My girlfriend has had so many problems with her 03 chevy malibu, and each time they take her to enterprise. It's free so she dont complain. Most places ask for your credit card because they are handing over one of their cars to you, and dont know you from a hole in the wall. I would too. If you dont come back with it, there not gonna say " oh dont worry lets go buy another one"

I did not mean to state that the pads where the cause of the warpness, but regaurdless the the rotor was warped. I do not blame Mazda at all for the warpness, but rather the dealership.
I too was told that Mazda would pay only $26 a day. That was fine with me. I just got pissed when I found out they would only pay for 2 days and I would have to pay for all taxes.

 

[IRISH22]

2 days? what if they were doing motor work. I dont think I had to pay tax. then again, I had the impala for 2 days and I think I was charged 9.00 or around there.

I work in a volvo dealership, and this place out of the 3 dealerships I have worked at is the only place that gives "actual loaners". The service dept. has 4 or 5 stock cars they make appointments to give out. And when those are gone, we have a guy giving rides. Occasionally we call enterprise for big jobs, like the motor job we have on a brand new XC90! I think that's how every dealer will work soon, with the rentals. I've seen a few have enterprise on site. It sucks but what can we do? Walk?

 

[Macadonious]

That is what i said about the 2 days. What if my engine need to be replaced or in my wifes case where the tranny FUBAR'ed. It took about a week for her. If that happened to me, i be damn if I have to pay for a loaner while it was under warranty.

 

[DarkHeart]

My 2 cents just to join the fun

I am glad you finally got your car fixed. You have valid arguments.
1) You should not lose any wear off your brake system due to their (Mazda and/or dealership) poor workmanship in a new car.
2) A rental is not the same as a loaner. If the dealership gets their loaner from the rental company that is fine but that should be a transaction between the dealership and the rental company. I got a rental car for an accident and they wanted a credit card but just told them that I did not have one. I think they may have all been maxed out. Anyway, they were able to figure out a way to put me in a car with only my driver's license. As far as the insurance goes, at least in Texas, your personal insurance may go into affect if needed.
Too bad you had to go through the trouble but you did get taken care of.
NOT RESPONSIBLE FOR GRAMMAR-IT'S AFTER 5PM, LOL

 

[ForceFed]

ive been drug threw the rental car version of a loaner and it is far more inconvenient. i had the rental place charge my card for the entire amount after i had left the place and i pitched a fit to both the dealer and rental place once i saw it on my statement.

You too huh?
When the motor in my MSP blew,I got a neon rental that i had to find transportation to go pick up and after having the neon for nearly three weeks I ruturned when picking up my MSP.
THEN,on my next CC statement,I got tagged for $550!WTF!
You better beleive that I rasied three kinds of hell and have not been back to the dealer for anything since.Wait till it goes in next time,They are gonna have the list from hell!
I feel for your situation.
BTW,my car only had 3800 mi. on it when the motor blew so i would say that it is a little bigger prob than your brakes were not to mention the fact that the dealer scratched my cars engine bay up and has yet to offer to fix it.They told me basically to deal with it.I sent a Mazda survey back and wrote a nice letter aboutit as well and have yet to hear from Mazda and its been about 5-6 months.
Matt

 

[Macadonious]

You too huh?
When the motor in my MSP blew,I got a neon rental that i had to find transportation to go pick up and after having the neon for nearly three weeks I ruturned when picking up my MSP.
THEN,on my next CC statement,I got tagged for $550!WTF!
You better beleive that I rasied three kinds of hell and have not been back to the dealer for anything since.Wait till it goes in next time,They are gonna have the list from hell!
I feel for your situation.
BTW,my car only had 3800 mi. on it when the motor blew so i would say that it is a little bigger prob than your brakes were not to mention the fact that the dealer scratched my cars engine bay up and has yet to offer to fix it.They told me basically to deal with it.I sent a Mazda survey back and wrote a nice letter aboutit as well and have yet to hear from Mazda and its been about 5-6 months.
Matt

Matt, go to www.mazdausa.com and write to them. The person I was dealing with called the service manager and gave him a little lecture. I know this because I went to the dealership today for some information and i got the red carpet treatment. The person at MazdaUSA also told be the service person's name. I never gave it to him, so I know he spoke to the service manager.

 

[MarkSpark]

"I was lied to buy the dealership"

MS Word won't spot that error.

 

[ZippityZoomZoom]

Interesting. I wonder why the Japanese cannot figure out brakes. I and many others had rotor issues on the Acuras too. Maybe they should just install Brembos or Willwoods from the factory. Leave the brakes to the Germans at least.

 

[Macadonious]

Interesting. I wonder why the Japanese cannot figure out brakes. I and many others had rotor issues on the Acuras too. Maybe they should just install Brembos or Willwoods from the factory. Leave the brakes to the Germans at least.

LOL, I vote for Wilwood

 

[IRISH22]

Interesting. I wonder why the Japanese cannot figure out brakes. I and many others had rotor issues on the Acuras too. Maybe they should just install Brembos or Willwoods from the factory. Leave the brakes to the Germans at least.

The 2004 Volvo S60R, and V70R now come with Brembo brakes. The calipers look nice and they are huge! Volvo has always had rotors warping no matter what kind of mileage but the material they use you cant cut them, just replace them. They are selling cross drilled and slotted Brembo rotors every now and then on Ebay. I've been debating on getting a set.

 

[blondee_yvr]

Hey Macadonious,

I just took another look at Edmonds.com and found the "maintenance problem" section for the 3. Turns out there are quite a few owners all over with brake rotor problems. You really should check out there experiences....

Tay....

Taylor, do you have the link? I was not able to find any info on Edmunds for this issue.

Thanks

 

[sndsgood]

nice that the guy has problems but all you guys do is bash his grammer. i feel very sorry that if one guy gets a responce over someone else because of some typo's.

as far as ford and mazda being two seperate entities dre. your actually wrong, if they were seperate, ford wouldn't be making the transmissions for mazda cars.


as far as a loner versus a rental, they are two seperate things entirely. ive been given both. the loaner, u take a car they give you off their lot and bring it back, a rental is just a rental that the dealership pays for, BUT what the dealership doesnt pay for is insurance of the rental. i never paide a dime for my loaner, i had to pay insurance for my rental. they are diffrent.

 

[taylor5]

about Edmunds.com

Hey Blondee,

What you do is this.....

go to Edmunds.com, then click on "car discussions" ......from there head to "Mazda" and then to "3" and finally "Mazda 3 owners Problems and Solutions". You will see all kinds of people trying to help one another and posting subjects.

good luck.

 

[+ friction]

MACADONIOUS: My car is at the dealer overnight for transmission work, and they gave me a rental from Enterprise today. It probably added about 30 minutes waiting for a ride to Enterprise and completing paperwork there, but I actually got a newer car than when I had a lot loaner from the same dealership.

The only downside I see is having to replace the gas I use for the rental...

 

[1sty]

Isn't a rental the same as a loaner if you aren't paying for it. Although the service you received is wack.

Once you own an Acura, you'll know the difference. They give you a store owned Cl or something with no hassle, credit card needed or waiting. Not to mention its not a POS neon that had been drenched in cigarette smoke.