So come to find out after months of waiting for my stimulus check it was cashed and my name was forged.
No thanks to sovereign bank who says they can do nothing for me when all the obvious evidence shows they allowed this mishap to happen. Mistake or not I remind them regardless of how the check ended up at one of their offices they did not stop to check or think something was amiss when the name on the check and the account did not match. I have no idea what happened, but the person who attempted to sign my name wrote their account number, which the money was deposited into, on the back of the check and it is also a sov account. They can see the transaction they know who the person is they have a copy of the check but they won't give me my damn money, call the police to file a report, or even credit my account contingent on me proving this check was never cashed by me!!!!!!
Sov Bank seriously lost a customer today and I just want to spread the word of the level of detail they take when handling their customer's money or concern for customer care when they have made an obvious grave mistake that costs customer's a significant level of concern and aggravation. Granted I have to go through the treasury dept to formally get my check back I understand that; but they have been sending me on a wild goose chase to various branches and to fill out various forms. This is my time wasted at work, my money spent driving all over creation and my aggravation for THEIR mistake. As well as concern for my accounts... Sov Bank FTL
No thanks to sovereign bank who says they can do nothing for me when all the obvious evidence shows they allowed this mishap to happen. Mistake or not I remind them regardless of how the check ended up at one of their offices they did not stop to check or think something was amiss when the name on the check and the account did not match. I have no idea what happened, but the person who attempted to sign my name wrote their account number, which the money was deposited into, on the back of the check and it is also a sov account. They can see the transaction they know who the person is they have a copy of the check but they won't give me my damn money, call the police to file a report, or even credit my account contingent on me proving this check was never cashed by me!!!!!!
Sov Bank seriously lost a customer today and I just want to spread the word of the level of detail they take when handling their customer's money or concern for customer care when they have made an obvious grave mistake that costs customer's a significant level of concern and aggravation. Granted I have to go through the treasury dept to formally get my check back I understand that; but they have been sending me on a wild goose chase to various branches and to fill out various forms. This is my time wasted at work, my money spent driving all over creation and my aggravation for THEIR mistake. As well as concern for my accounts... Sov Bank FTL
