Rider69 said:
I tink you are being a little far fetched in your statement that HKS sells faulty products and that people should not buy from them. If you read any thread regarding aftermarket bulbs you would know a couple of things about them:
1. They normally do not last that long.
2. They are not any brighter nor do they put out any more light than a standard H7 bulb from the factory.
3. Most of the time, they are higher wattage output bulbs listed as direct replacement. IF they are a higher wattage, then you have a chance of burnign out the bulb faster or doing damage to the harness or worse.
It seems that when you buy a product and have a problem with it (Sparkco, HKS) you automatically think the company is bad. Hey, sometime there are bad bulbs or a problem in fabrication and usually the problem get resolved. If there is no warranty on the product, then it was a chance you took in purchasing that product. I am sorry you are out the $90+ for the bulbs, but you can always go back to the stock look for alot cheaper. Or you can just spend the $450 or so and go real HID.
One thing is this.
Customer service
If customer service sucks, Guess what Mike the company sucks.
Sales for a company are easy. But what brings back people to buy more from there companies.
Customer service.
The phone calls that were made prier to this post, this was the worst customer service I have ever dealt with.
I was told " there grey market bulbs and are not covered under faulty warranty because theyre in USA.
What do you get out of that?
Well if it was Japan or some ware in Europe they would be cover ,yes.
So why when I bought them I was told they were under a warranty.
Lesson learned . They said it themselves buyer be ware.
If something breaks because it is faulty. Tuff .
Now if they said " hey I understand you spent close 100 buck, we can not send you a new set but this is what I will do, I will give you free shipping, or give you 10% off of the set you buy, that would of been fine.
Sparko when I email then I did not get a response . It a timely matter until, I posted and raised a stink.
Then things were taking care of.
And yes there is more, light out put with better bulbs. And no I have never had any issues with PIAA. 3 years in my Cav never had issues except 3 weeks after I put them in , and you know what they did replaced it.
Now did they have to no. It called good Customer Service.
That is the key here.
Regardless you spent 5 dollars of 5000 dollars customer service after the sales is the most important thing for company growth..
I had problems with other companies, but they all ways had great customer service, do those companies suck no, but the product they sold did and they took care of it..
I'm 200% satisfied with thier services.
