Warning about Perrin SRI

[MazdaSpeedSter]

this is probably not the best thread to post it for sale BTW mines for sale also (thumb)

(drinks)

 

[rocketspeed]

Yeah, posting it for sale in the Perrin SRI intake sucks thread probably ain't a great idea.

No sign of the new intake yet. I've got a hunch it will still run like s***.

 

[rocketspeed]

Not here yet.

 

[msp]

I'm also waiting for a new one! Every time I call it's always the same thing "The new part should be arriving any day now."

 

[rocketspeed]

I got it and its totally f-ed. Has an extra nipple. There's one for the BOV, one for the breather hose and one for WTF?

I've emailed AND called, no response whatsoever. This is the worst company I've ever deal with by a longshot. I'd never, ever, ever buy anything from them again. I wouldn't even take something they offered me for free. Because it wouldn't work.

 

[daedalus]

^^ yea we are waiting on instructions for the FMIC kit i got 8 months ago. They didnt include it, said that we were lying when we requested a new instruction book, refused to fax it to us and insisted on snail mailing it. Still hasnt got here, and it has brought my cars completion to a halt. Perrin has really ****** up recently.

 

[rocketspeed]

I'm going to call or email Perrin every day from now forward until its fixed or I get my money back. Through this whole process (more than 6 months and they still can't build a functional intake) they've been completely clueless, so I don't expect it will be easy. Lets see how it works out.

 

[rocketspeed]

I may finally have something from Perrin that will work- they FINALLY got back to me. I have to get it on the car this weekend and we'll see.

 

[PERRIN_JOHN]

Obviously we have neglected the MSP forms too long. Originally I had lots of time to chat. I have taken on more duties and admittedly overlooked to boards. Out of the blue last night I got a notification that a tread post had been made. That led me to this thread.

Please dont take any of these replys as an excuse.

 

[PERRIN_JOHN]

I would like to clarify daedalus comments first.

I believe that he had broken his car.

As explained to Adam in sales..
His engine blew up. (Through a rod or somethingnever got the full story) The vehicle was then taken to some sort of automotive shop. The automotive shop contacted us on the May 18th, looking for installation instructions for a front mount intercooler.

The installer explained a large box full of numerous products was dropped off with the vehicle. No instructions were provided for the FMIC (doesnt matter if they originally came in the box or were left out by our staff) and could he get a copy.

Faxing is always our first option. (Takes 2 seconds and is immediate.) Unfortunately we could not fax the instructions because the shop was worried that the images would not be clear. We offered to e-mail copy but the shop does not have e-mail. So we had to snail mail them a copy. That was sent on the May 20th. My calculation put that to their door possibly tomorrow. If you would prefer to print the instructions and take them to your installer I will gladly get them to you.

None of my employees remember speaking directly to you or calling any one a liar.(Not sure what you would have been lying about?) I am confused on the time frame too? We sent the instructions out the following day May 20th. I dont think we caused an eight-month delay in your project? I dont mean to anger you or take jabs but your statements about this situation include F-BOMBS and assert that we have caused this delay

 

[PERRIN_JOHN]

Now to the person who can argue we caused a delay..

Rocketspeed

Jeff stated that he has kept in regular email contact with you. Separate form that.at any point. if you cannot reach us via email or instant messenger please give us a call. A lovely receptionist named Nancy will answer the phone and can direct you to Jeff or someone else who can help. Please leave a voice mail if someone is unavailable (Jeff is very busy and often people have to leave voicemail) ask for someone else who can help.

If you feel that you are running into a roadblock please ask Nancy to speak to someone who can help you today.
Also.I admire your endurance but you should not feel as though you are being forced to keep a part that is not working for you. As much as we would like to see you use a PERRIN product, if it is not working for you, you should return it.

MSP and Rocketspeed are the only two customers who have had a problem (that we have been alerted too.) Out of the surprising hundreds these are the only two customers with a problem. Both have received replacement products, which should take care of their issue as well as eliminate the possibility of future problems.

Rocketspeeds made the comment of got it and its totally f-ed. Has an extra nipple. There's one for the BOV, one for the breather hose and one for WTF? Looks like you forgot about the intake sensor. Jeff said that you wrote back and acknowledged that you just forgot.

Please keep the community up to date. Im sure they will be interested to here if we have a success.


Thank you.

P.S. If anyone feels as though a thread is being ignored please send me a personal email. John@perrinperformance.com I am here to help.

 

[jurgs01]

I always have better results when I call you guys. I thought I was being ignored when I sent you guys e-mails, but I think they are just not checked often. I have had a couple of problems with my exhaust, but they were corrected to my satisfaction and from what I've seen you guys have corrected the design on the new exhausts with a flex pipe.

 

[FSDET]

well i had the perrin intake and it worked fine for me with the stock and dual setup.
John when are u gonna release the crank pulley ? were still waiting for it

 

[MazdaSpeedSter]

I've also had no problem with my intake, after the fix.(thumb) But it's still for sale. I've had offers from people but they always back out because the problems everyone else is having. Not sure if they added the 90deg piece yet.

 

[daedalus]

I would like to clarify daedalus comments first.

I believe that he had broken his car.

As explained to Adam in sales..
His engine blew up. (Through a rod or somethingnever got the full story) The vehicle was then taken to some sort of automotive shop. The automotive shop contacted us on the May 18th, looking for installation instructions for a front mount intercooler.

The installer explained a large box full of numerous products was dropped off with the vehicle. No instructions were provided for the FMIC (doesnt matter if they originally came in the box or were left out by our staff) and could he get a copy.

Faxing is always our first option. (Takes 2 seconds and is immediate.) Unfortunately we could not fax the instructions because the shop was worried that the images would not be clear. We offered to e-mail copy but the shop does not have e-mail. So we had to snail mail them a copy. That was sent on the May 20th. My calculation put that to their door possibly tomorrow. If you would prefer to print the instructions and take them to your installer I will gladly get them to you.

None of my employees remember speaking directly to you or calling any one a liar.(Not sure what you would have been lying about?) I am confused on the time frame too? We sent the instructions out the following day May 20th. I dont think we caused an eight-month delay in your project? I dont mean to anger you or take jabs but your statements about this situation include F-BOMBS and assert that we have caused this delay

Umm first off, i will apologize for the F-bomb, it was not needed.

Second, I delivered the box fully intact to Transonic, whom opened the box with me and no instructions were included. But, it was one of the first kits released (i was told) and so i didnt really expect them to be in the box.

I was told by the installer that you guys were the people who refused to fax the instructions to us because of the pictures getting fuzzy. If that is not correct, I apologize.

I never claimed you guys were the cause of my delay for my car not being done for 8 months, but it was not worded correctly, so you could take the meaning either way. I meant that I didnt get instructions with my kit when it was shipped to me 8 months ago. I never followed up on the issue because there was 8 months waiting time still to be ensued, and I had larger issues to deal with, like getting another shortblock delivered to me.

The Liar issue. Again, the installer told me that when they talked to your staff that they consistently repeated that it was not possible that the item would have shipped without instructions, and that we must have misplaced them, which was simply not the case.

So in conclusion, it seems my source for this information (my installer) may have not been giving me the entire, fair story, but in my defense I have had no reason to doubt the situation. To be honest I dont have time to follow up on all of this stuff personally, and I am paying his shop to do it for me.

I do acknolage that fact that you did promptly ship out the instructions as requested and I appreciate that. I also am greatful for your response in this thread because it seemed to be a needed opinion in this community. I mean, I cant even give my Perrin SRI away for free because of the bad karma and rumors going on in these forums. Im not arguing that it is deserved or not, but some type of input and response was needed and it was absent. Therefore any rumors, unfounded or founeded have grown into a huge mess that resulted in this thread, and the overall assumption in the failure of your product. Which i'm glad to realize is not true.

I will be taking the matter up with my installer promptly tommorow morning and alerting him to this thread. I came off like an arogant asshole and if anyone who has actually met me would tell you that is not even close to my personality. All of this because of some mistruths that I belived from my installer.

 

[fstrnldr]

Umm first off, i will apologize for the F-bomb, it was not needed.

Second, I delivered the box fully intact to Transonic, whom opened the box with me and no instructions were....etc etc etc

Wow didn't think this would get out of hand like this, and i wish i remembered the name of the person i talked to, but i asked about faxing it, and was told it was too many pages, and the images would be too fuzzy to see, that it would have to be snail-mailed. Had he offered to email it, i would have told him to email it to me, funny thing i email back and forth w/ other companies everyday w/ out problem. I'm not going to pretend to know that much about your company, and i have used very few of your products, so i really don't have enough experience w/ them to comment good or bad. Only suggestion i would make is that maybe you just host the instructions on your website, i'm sure as these cars get older, and more used examples of your parts turn up you will run into more requests for things like this anyway, and would save your tech support some time in the future.

Brandon
www.transonicracinginnovations.com

 

[rocketspeed]

Now to the person who can argue we caused a delay..

Rocketspeed

Jeff stated that he has kept in regular email contact with you. Separate form that.at any point. if you cannot reach us via email or instant messenger please give us a call. A lovely receptionist named Nancy will answer the phone and can direct you to Jeff or someone else who can help. Please leave a voice mail if someone is unavailable (Jeff is very busy and often people have to leave voicemail) ask for someone else who can help.

If you feel that you are running into a roadblock please ask Nancy to speak to someone who can help you today.
Also.I admire your endurance but you should not feel as though you are being forced to keep a part that is not working for you. As much as we would like to see you use a PERRIN product, if it is not working for you, you should return it.

MSP and Rocketspeed are the only two customers who have had a problem (that we have been alerted too.) Out of the surprising hundreds these are the only two customers with a problem. Both have received replacement products, which should take care of their issue as well as eliminate the possibility of future problems.

Rocketspeeds made the comment of got it and its totally f-ed. Has an extra nipple. There's one for the BOV, one for the breather hose and one for WTF? Looks like you forgot about the intake sensor. Jeff said that you wrote back and acknowledged that you just forgot.

Please keep the community up to date. Im sure they will be interested to here if we have a success.


Thank you.

P.S. If anyone feels as though a thread is being ignored please send me a personal email. John@perrinperformance.com I am here to help.

1. There are several people in this thread unhappy with the intake. At least one claims to be waiting for the new part as well.

2. Jeff replies to about every third email or phone message in my experience. I'd go literally a month or two without being able to get an answer to a voicemail or email. And I don't have time to chase this thing all the time. Performance parts aren't my business, but they are yours.

3. 7+ months is an unreasonable period of time to have to wait for a replacement part. I would have gladly returned the part and taken a refund at any time, it was never offered.

4. The new part came with no info (ie. that there is now a provision for the IAT sensor), so to say I forgot is incorrect. I had no way of knowing until I got an email reply after 2 emails and a phone call weren't answered.

Hopefully you can see why I'm frustrated with your company. Even still, I'm going to try the new intake and if it works, I'll be happy to say nice things about it on the boards. I like the silicone tube over the metal one like Injen or AEM.

If it doesn't work, you'll get it all back in a box.

 

[PERRIN_JOHN]

Wow didn't think this would get out of hand like this, and i wish i remembered the name of the person i talked to, but i asked about faxing it, and was told it was too many pages, and the images would be too fuzzy to see, that it would have to be snail-mailed. Had he offered to email it, i would have told him to email it to me, funny thing i email back and forth w/ other companies everyday w/ out problem. I'm not going to pretend to know that much about your company, and i have used very few of your products, so i really don't have enough experience w/ them to comment good or bad. Only suggestion i would make is that maybe you just host the instructions on your website, i'm sure as these cars get older, and more used examples of your parts turn up you will run into more requests for things like this anyway, and would save your tech support some time in the future.

Brandon
www.transonicracinginnovations.com

Sound like a small issue just got blown out of proportion. No worries.

As for posting the instructions. I agree. (2thumbs) Luckily we do not run into this problem very often but it does happen. Currently our instruction sets pull images straight from our product database, which is made up of all 300dpi images. (that means theyre really big.) So instructions sets like an FMIC can end up being 5 to 10 MB. The image quality is great to print.but the file size makes it lousy to e-mail.
We are currently working to convert all instruction sets (100+) to simple 50KB PDFs but it will take some time.

And thank you to daedalus for his kind comments. Like I say just got blown up thats all. (gun)

 

[PERRIN_JOHN]

1. There are several people in this thread unhappy with the intake. At least one claims to be waiting for the new part as well.

To date we have only have 2 customers Rocketspeed and MSP who have not had success with our intake. Even with this small number it is still worth it to us to attempt to correct what ever problem is causing your issue. Not to single you guys out but that is it. You both should have the latest tube in hand. Please let the community know if it works.

2. Jeff replies to about every third email or phone message in my experience. I'd go literally a month or two without being able to get an answer to a voicemail or email. And I don't have time to chase this thing all the time. Performance parts aren't my business, but they are yours.

I believe Jeff would really like a call to discuss this issue. He has carried no voice messages on his phone since Monday. He did received one email yesterday, which he promptly answered, but no others. He received another e-mail back acknowledging that you forgot about the sensor and you would let him know how the install is going. Nancy will never place you straight into voicemail. If Jeff is unavailable please ask to speak to another person so we can get you taken care of.

3. 7+ months is an unreasonable period of time to have to wait for a replacement part. I would have gladly returned the part and taken a refund at any time, it was never offered.

RocketspeedNow Im shootn from the hip here so forgive me if I am wrong. I dont think you purchased it from us. I dont think a refund was offered because we dont have your money. (no sarcasm intended) I believe you purchased the intake form one of our dealers who upon request should be willing to refund your money. This subject is kind of moot(spelling? (uhm) ) now since you have received the replacement product and are willing to give it a try.
Lets see how it does and go from there.

4. The new part came with no info (ie. that there is now a provision for the IAT sensor), so to say I forgot is incorrect. I had no way of knowing until I got an email reply after 2 emails and a phone call weren't answered.

The you forgot comment was not meant to be diminutive. (chair) We now incorporate all of the factory sensors and hoses into the piece. I meant that you forgot the factory system included these sensors and hoses therefore when this new bung appeared on our intake you forgot that oh yeah there is a sensor that goes there. It was never meant to be a cut.

 

[122 Vega]

You know a cold air extension would solve a lot of problems (and might even sell me on one), and it would be a simple extended 90 degree. It looks like the SRT one might even fit, I don't have my SRT anymore to compare.

Britt