Mazda DOES CARE

[boostisgood]

Check this email I just recieved from Mazda Customer Care Big Boss. All I gotta say is HOLY s***, Mazda is getting on the ball with this:

Hi Craig!

Just thought I would let you know that your concern will be addressedcproperly through Mazda Customer Assistance. We are very aware that Robert Davis was personally sent your petition, and in fact, that is why we initiated the e-mail to you.

My team works to involve any other Mazda employees who are needed to thoroughly address customer concerns. You can imagine how chaotic and inefficient it would be if customers had to work their way through a large organization that they are not familiar with to try to deal directly with all the employees needed to get matters resolved. It would not only waste customers' time, but it would also pull Mazda employees away from their responsibilities, and would slow down the very work that is needed to constantly improve our products for the consumers.

In addition, when information is not channeled through a
single source (Customer Assistance,) there is often all kinds of
opportunity for misunderstandings and miscommunications. If you've ever looked at all the rumors and varying "expert" opinions posted on the internet about various car topics, you know what I mean.

I am the head of customer assistance for Mazda, and I report directly to Robert Davis, who works in the same building as I do. I have been with Mazda for 19 years, and I know the right people to talk to in order to get things done.

Let me assure you, the right people have heard your concern, and I will follow-up to ensure you get answers. I promise I will not forget about you, and will update you with further information when it is available. In fact, regardless of the news, I will plan on contacting you with another update by the end of this month.

Thanks again for your patience,

Scott Slade
Manager, Customer Assistance Center

 

[No.5]

Interesting....

Lets see how long it takes them to fix it.

 

[boostisgood]

up to 30 days if the emissions stay the same, up to 60 if the emsissions need retested. ALL PRAISE ME (bowdown)

 

[cortez]

I used to race with Robert Davis. He is a great guy and he usually will do what it takes to make his customers happy.

 

[girth]

Sounds great so far Boost! Thank God you're here making noise and keeping us up-to-date. Sure hope this turns out to be true. Still amazing/unbelievable though that Mazda didn't know about the problem way back in July 2002 (when my car was built).

 

[Newf]

u da man

big thanks for your efforts

 

[CRDMS1]

Dayummmm. Good job keeping up with this issue and keeping it professional. I look forward to the updates from Mazda

Peace...(hippy)

 

[Newf]

Just don't expect it within the next month or so.

take me word for it.

 

[YuYuRena]

Good job Bootisgood. I think this is resolve faster than the clunk issue, wouldn't you agree newf? And congrat for your hard work. now if u live close to me i might buy u a round.

 

[Newf]

the clunk issue is much more time consuming due to having to design a whole new part, have new parts fabricated, tested for all kinds of things, and then actually tried on a car which takes forever. If they fail after a week....or 2 months, then you have to start over again. Very very time consuming

At this stage, the hesitation issue has only been awknowledged. Now, we're lucky in that an ECU fix is an easy and quick thing to supply to dealers. So, for that, I would expect the hesitation to be fixed before the clunk. If joe can fix it in a couple of days, then Mazda's engineers should be able to do something????? right? Jesus I hope so. I don't see the hesitation as being a hard problem to fix. GEtting Mazda to actually get off their asses and do it is the hardest part, and thanks to our main man here, I think that hurdle might be almost over.

 

[JMS'sMSP]

Sounds almost too good to be true!!

 

[boostisgood]

If Robert Davis is involved, It will get fixed. Post haste. He is the brainchild behind the MAzdaspeed concept in America. So in essence the MSP is his make or break deal. I believe within 60 days tops it will be fixed

 

[DaKidd]

Hats off to ya boost!!! u really came through for all of us. thanx for all ur hard work!

 

[#688]

You the man !!!

Is there anything else that we the other MAZDASPEED owners can do to help ie: more e-mails ??

 

[boostisgood]

#668 it is being handled. More emails, I fear, would just agrevate the peeps at Mazda NA. Lets give them the time needed to work on the issue, if in 30-40 days, and no responce, then I can email them again

 

[spazspike]

Perhaps personal (non-mass) thank you e-mails should the situation be resolved.

My Mom always taught me about 'brownie points' when I was little and you'd be amazed what they sometimes will bring you... at any age.

 

[JPBlackMP5]

Thanks so much, craig/boostisgood. I await Mr. Davis' intervention.

 

[PochaccoMSP]

Big Thanks to you. Hopefully we will have test real soon.

 

[ImANobody]

So, lemme ask this. If they go through with fixin this problem. Its easy to assume that we'll each be getting letters or something else to let us know to bring our cars in? I know its a stupid question, but i just wanna know if that'll happen.

 

[122 Vega]

So basically you were just stepped down the chain of command? Also does this verify that all the techs at Mazda NA that have said there was a fix coming are lying? I read it as though our concerns were just swept under the rug. Forwarded to the people who fix things... Does Mazda employ any of them?

I for one am skeptical.

Britt