pm me your vins if you are having concerns, there is a new mazda special service program that applies to 2010 ans 2011 models with a hands free bluetooth module
Mazda North American Operations
Technical Services Division
TO: Mazda Dealership Service Managers
DATE: August 2010
SUBJECT: Mazda Service Program MSP30
2010-2011MY Mazda3, 2010 Mazda6, 2010 CX-7, 2010 CX-9
Bluetooth Hands-Free Inoperative
Mazda Motor Corporation has decided to conduct a Mazda Service Program (MSP) on certain 2010-
2011MY Mazda3, 2010 Mazda6, 2010 CX-7 and 2010 CX-9 vehicles, equipped with Bluetooth Hands-
Free Phone System, and produced from June 18, 2010 through July 16, 2010.
On certain Mazda3, Mazda6, CX-7 and CX-9 vehicles, it is possible that the Talk, Pick-Up and Hang-Up
buttons may not function.
Please perform MSP30 on all applicable vehicles in dealer inventory and when owners bring their vehicles in
for regularly scheduled maintenance or other service work. Please explain to the customer that the Bluetooth
Hands-Free module will be inspected and if necessary replaced free of charge.
IMPORTANT NOTE: Please remind your Service Consultants to run a Warranty Vehicle Inquiry using
eMDCS for every vehicle that comes through your service drive. This report will indicate if the vehicle is
applicable to MSP30 as well as any other open Service Campaign or Recall.
A Mazda Service Program (MSP) is similar to a Special Service Program (SSP) and is designed to improve
customer satisfaction and reduce customer inconvenience; however, MSPs are limited to correcting minor
issues that do not substantially affect vehicle durability, reliability, or performance. Like a Recall or SSP,
eMDCS will display MSP30 when performing an eMDCS Warranty Vehicle Inquiry on an applicable vehicle.
The eMDCS system will also display OPEN if the repair has not been performed, or CLOSED if it has
been performed. By clicking on the blue MSP30, eMDCS will hyperlink to Service Bulletin 09-038/10 which
provides repair procedures and warranty claim submission information. Additionally, you can find this Bulletin
on the MS3 Website. We have also enclosed a copy of this Bulletin for your convenience.
Warranty claims for MSP30 will be accepted during the affected vehicles New Vehicle Limited Warranty
(NVLW) term of 36 month and 36,000 miles. Afterwards a DSM authorization is required.
For technical assistance, call the Technical Assistance Hotline at(i removed the number

). For warranty questions,
contact the Warranty Hotline
Kiyoshi Yagi
Director, Technical Services
Mazda North American Operations