Unable to connect to Apple CarPlay

[ashowlo]

Unable to connect to Apple CarPlay. I've already tried replacing the USB hub with a new iPhone, as well as changing the cable - but the problem persists and I still can't connect to CarPlay.

Has anyone else run into this issue?

 

[davenguyen9]

Here is my solution when this occurred on my 2023 CX-5:

Main screen --> Settings --> Connectivity Settings --> Bluetooth --> Phone Connectivity Settings --> [Select your device name] --> Set Device Connection Status to "Always Enable".

Source: Owner Manual

 

[ashowlo]

Here is my solution when this occurred on my 2023 CX-5:

Main screen --> Settings --> Connectivity Settings --> Bluetooth --> Phone Connectivity Settings --> [Select your device name] --> Set Device Connection Status to "Always Enable".

Source: Owner Manual
View attachment 382730

Yes, I've tried that too, but it still didn't work out. I'm really confused.

 

[ADS-B]

Judging by the picture, you are connected to USB1. Apple CarPlay usually connects on USB2. So, I would remove the USB stick from USB1 port and try again to connect to CarPlay. If you are trying to connect the CarPlay through bluetooth, I believe that you should remove any device connected to the USB ports because they will have priority over the bluetooth.

 

[ruthrj]

I would also double check that the cable is a regular cable and not a “charge only” type (if USB-C and not Lightning). I see you tried another cable so I’m guessing that’s not it but figured I’d suggest anyway.