Given up, let mazda know!

[Prophet]

Lets start a new list of names. When I first joined this forum there was a list of names and what colors they had put deposits on. So lets do the opposite. Who here has purchased a new car since Mazda couldn't deliver nothing but vapor.

In the Computer Industry we have a little thing call Vaporware.... it is a piece of hardware/software that is promised but never materializes. Lets get the list going!

1. Jeremy Dohm 2002 Platinum Silver Metallica Subaru Impreza Rs2.5

 

[Proto-JB]

Also, have you gotten your deposits back??? I have not, dealer says its on the way. It will be TWO weeks this Friday.

2. Justin Barker - 1999 Flamenco Black Honda Civic Si

 

[MAZDASPEEDJOE]

I got a Spec V and yes I got my deposit back.

 

[BigBlue]

In Mazda's defence, I think that you are more the exceptions rather than the rule. The release of the car is delayed perhaps from what was intended, but we're talking a couple months off schedule...normally it's called "vaporware" as it never appears. From the sounds of it, there are already Mazdaspeeds being sold. Information has been available on the MSP for a long time, and perhaps that's made the wait seem longer, but the plan was never really for the car to come out that long ago, relatively speaking.

 

[waitingformsp]

Retort

I had to say that Mazda may only be off by a couple of months but there has been a serious lack of communication. Also, I am sure that the people who have canceled their order with Mazda were the very important demographic of 18-25. The one Mazda could have made loyal buyers who would eventually move on to say, an RX-8. Since Mazda has dropped the ball, Nissan, Subaru, and Honda have just gotten their money.

 

[big_ben]

Do you really think that you are that important to Mazda. Come on, do you really think that they need your money that bad? Like I said before, they will sell these cars within 9 months, all of them, with or without you. They don't give a s*** that you were suckered into buying a non turbo car for nearly the same price that you could have gotten the MSP. If you email them and tell them what you bought over the MSP, they will probably foward your email around the office laughing at you. Get over yourself, you are not going to hurt their feelings just because you couldn't wait another 2 to 4 weeks.

 

[jroof]

Do you really think that you are that important to Mazda. Come on, do you really think that they need your money that bad? Like I said before, they will sell these cars within 9 months, all of them, with or without you. They don't give a s*** that you were suckered into buying a non turbo car for nearly the same price that you could have gotten the MSP. If you email them and tell them what you bought over the MSP, they will probably foward your email around the office laughing at you. Get over yourself, you are not going to hurt their feelings just because you couldn't wait another 2 to 4 weeks.

Although I wouldn't go as far as Mazda employees laughing at emails, I would tend to agree. Taking your money somewhere else simply because you don't like how Mazda is handling the situation and you feel like you're sending a message is absurd. These cars will sell. If you want the car, wait.

 

[PERRY323]

Im bailling out next monday too..... ;-(((((
Im about to loose the guy who wanted to buy my car... he cant wait longer and i cant take the chance to loose my car and got nothing to drive for 3 months...

Test drove a SPECV yesterday, althoug its a cool car, its not for me.... It a old dady car except for the mags.... the engine is cool, except thats not the feeling of a turbo. But i dont like the suspension, i think the non independant rear end sucks ....

Anyway, if i didnt had a 2000 protege, id probably buy a specV but it doesnt worth the trade and + 11000$ can it cost to have one...

So ill keep my trusty proty another year or 2 and then get another cool car... anyway by this time, with the SRT4 on the market spanking ass with is 200+ hp , a lot more manufacturer will produce car who develop this kind of power and ill take one of them... (Dont worry, not a non!!! i HATE domestic...)

If by any luck i got good news on MSP before monday ill let my deposit on one and do the trade, if not, ill have to refund my buyer deposit.......

**** that, im really bored mazda attitude.......

 

[DooMer_MP3]

While I think you people have the right to be pissed, I really don't think you are making statements. I'm willing to bet as soon as you told them you wanted your deposit back, they called the next person on the list and said "Good news little Johnny, a spot has opened up for you!". So you've got Mazda who is still making a sale, and somebody who is now extremely happy .

Besides, these things happen ALL the time. I mean, the Spec V was delayed by like 2 months. It was supposed to be out last September, and I started seeing them at the end of November. Same deal.

Chris

 

[Prophet]

Ben, (and the others) you are all sorely mistaken.....you see right now we have 3 people that said they have given up and went elsewhere. That is just the start. There are grumblings from other members that want to go elsewere...

Obviously you have no clue what customers' expect. There is something called Customer Service Standards. Something that is very important to business. I learned this very early on in my life. I will probably never buy a mazda, not because of this incident, but because one, they are owned by Ford, two I really don't like anything they offer. I really like the MSP. Little short on power, but so be it.

Back to my point. The problem with 3 or 4 people leaving mazda for another car is that, if you start to talk about how bad Mazda handled this whole thing, it starts to travel by word of mouth. From one person, to two or three more, then so on, it is a really bad domino affect. They loose a lot of sales from just a few people.

Here is another point. When my wife and I put the deposit on the SPeed we started to test drive other vehicles. My wife drove a Bravada, something she has really liked for a long time. If things would have went as planned, we would have purchased two vehicles from the dealer, not one. But now, since Mazda dropped the ball..... no sales for that dealer from me. The speed is a "Get them in the dealership" car. It is to draw sales and to continue good relationships with its customers. By the way, I drove 2 hours to put my deposit on the car, I would have had no problem driving 2 hours to purchase another car for my wife.

One last thing...Ben, you are an Arrogant Asshole. You need to get your head out of your ass because you are sufforing from a lack of oxygen. You have a few things to learn about business and how things actually work.

-Jeremy-

 

[big_ben]

One last thing...Ben, you are an Arrogant Asshole. You need to get your head out of your ass because you are sufforing from a lack of oxygen. You have a few things to learn about business and how things actually work.

No, I think I'm just a realist. I see things how they are and speak my mind about them. If you don't like what I say, maybe it's because the truth hurts. Sorry if I offended you, but you have made a bad decision. And Mazda definetely won't give a s*** either way. I'm sure the $20,000 you were going to spend with them won't hurt their multi-billion dollar yearly earnings. That is what business is about. If you can't see that, you are clearly blinded by your desire for "perfect" customer service. I'm sorry, but nothing in this world is perfect. Get used to it or get used to a life full of disappointment.

 

[PA_MP3_Man]

I think doomer said it best. As soon as you pull your deposit, they're going to call the next person on the waiting list. And while Ben was kinda harsh, there's no need for name calling. It's just one guy saying what he thinks. Kinda like what I'm doing. It's all about beliefs. You believe that taking this action will make a difference with mazda, he believes it won't. Who really right, can't really say Only the future will tell. But I'd be willing to bet that mazda has no trouble selling all the msp's.

 

[PERRY323]

Mazda will have no trouble selling all MSP but dont dream in colors men, we are nearly december, cars dont sell well at this time. This car is really hot but suffering a little shortage in power, no sunroof and no cruise.. There is other cars in the market offering that, a lot of people are not as crazy as we were about the MSP and wont event notice that a SPEC V have poorer handling! They, however will notice that its fully equiped for 3000-4000$ less CAN and they also notice that a neon srt4 (i agree that neon are bad but dont think everyone think that!!!) has something like 80 more poonies!!! Also, if we are pissed with mazda poor customers service, thats not for nothing, i own a 2000 protege ES and i was the first of my shop to own a protege, now, there is 7 NEW protege (P5 and ES) at my shop of only 32 employee, do you think they asked me to know if the car was good and ...... ?? Sure, and i did a really good marketing job for them because they know that i know cars and i will not buy a bad one, They sold 7 car + mine at my shop, thats just one exemple... Now, they all know that i ordered a MSP and i got a load of s*** instead of having it, they all think that mazda sucked big ass on this one...

So you have reverse situation, yesterday, 8 happy peoples, today, some frustrated and other disgusted about this attitude...
One trusty person can bring you maybe 10 sales, but if this person is going reverse side he can make you a LLLLOOOOOOT of bad publicity as well... sending people buying sentra SPECV and other cars!

Dont forget thats just the head of the branch, those same 7 people will talk to friends and so on....

Big ben, you understand nothing in BASIC MARKETING...

And by the way, those car are not as easy as it sounds to sell at 28 000$ CAN... thats a LOT of money!
not every 16 years old kid have a father to buy that for him.

I know i proudly make every paiements on my 2000 who is almost finished paying...

 

[big_ben]

Big ben, you understand nothing in BASIC MARKETING...

By the way you spell, I would say that you don't know much of anything. I had to slow down to 6th grade level to read that babble. What exactly is your line of work that makes you think I know nothing about marketing?

 

[PERRY323]

Good thing you had to go to 6th grade level to read that babble because thats the only level that you deserve a diploma for...

Its normal that i make 2 304 531 mistake when i write, i live in quebec and i speak FRENCH, this question as already been discussed before so forget that.....

For french members pleasure only
Cest vrai que tu ne connais pas grand chose en marketing tu doit plutot etre un gros con, style bigshot, qui se prend un ptit peu trop au srieux et qui a une vie totalement a chier pour perdre son temps ici et faire plus de mille posts.. pas fort mec, essaye de dcouvrir les femmes un peu , sa va te faire du bien!

 

[andr3w]

The autos, especially Ford, do care about losing each and every sale. The average car buyer will buy 7-10 cars in their lifetime, I think that is a low figure - I am aged 33 and on my 5th car (3rd new car) and my wife on her 4th car (3rd new car). It adds up and the car companies know that customer loyalty is the key to success. Ford has a mantra called "share of garage", they want every car in the garage to be from the Ford stable... from Jags for the "father figure", a Windstar for the "soccer mom" ... you get the idea.

The likes of Prophet and soon myself are the sort of buyers Mazda/Ford wants to attract and keep.

 

[big_ben]

Ok, I appologize about the spelling thing, I didn't know you were a Canuk(sp?). Anyway, I'm sure Mazda doesn't care that they are losing this one guy, maybe two. They wil sell these cars within 5 to 6 months.

 

[PA_MP3_Man]

that's a good point andrew, I'm on my 4th car and I"m only 22. WHile none of them have been new my first three cars were Pontiac Grand Ams. I loved them, but hated the fact that they didn't make a stick. So I finally found a car that I liked more than the other. I think the theory of families sticking to one company is dieing by the day. It used to be chevy families or ford families etc., but now it's all mixed up. I think people don't care about being loyal to companyies now, and are going after what they want. Which makes them happier in the end. Just like me .

 

[Prophet]

See now, thanks Perry. I remember your first post when you mentioned that you speak french and you aren't very good at writing english and for that, I go into reading your posts with a little bit of give.

Thanks for backing me up. Right there is my point. 1 person brought 10 sales. Of those 10, each brings in say 5 more each and so on down the line. Dominoes, it works both ways. I also realize that this is in perfect world, but I do know how word of mouth travels.

I am a realist, I know how things work, I know individuals can be smart while people are stupid. Go take a psychology class and learn the mob theory. You my friend need a reality check. You think you know more and you have a big mouth to try to spout your ignorance.

While it is true, there will be other people lined up to buy my msp, but do I care no? From this day forth anyone asks me about Mazda, I will tell them how they were late with the MP3, the MSP and last they are owned by Ford. They are moving to use more Ford parts. Did you know they stopped the line on the '03 cobra's for two weeks and that they also recalled 500,000, yes read that, 500,00 focus's. Why do you think Ford is in the shitter while imports are running rampant in our country. Poor build quality and poor customer service.

People buy security, comfort and piece of mind. Period.

-Jeremy-

 

[big_ben]

Go take a psychology class and learn the mob theory.

Been there, done that. And you are still way off.

Trty finding out some facts before you vomit out bad info. Mazda is not owned by Ford. Ford owns 33% of the stock in Mazda. Let me help you out.

51% is a majority of the stock
33% is less than 51%

Ford only has some input on what Mazda does. Ford relies on Mazda to design their compact car motors. So all the motor design is done by Mazda, not Ford.

As for buying certain manufacturers cars. I understand that. I will never buy anything American unless it is a Caddy, or a Corvette. Maybe a Hummer. I will always buy asian or European. But as for the manufacturer, it doesn't matter to me. Except for Suzuki, Haundai, Kia, etc.