Hi all! New CX-5 and new to the forum. Wanted to share my experience with everyone.
At 550 miles (3 days of owning the car), my tranny started to slip. Anytime I shifted into Drive from Park, Reverse or Neutral, it took about 1.5 seconds for 1st gear to engage. I had a couple of violent starts because of that the RPMs would rise to 3500 and then the tranny caught.
Immediately, I contacted my dealer and dropped off the car to have them inspect it. They provided me with a rental for the duration of the repair. After a day, they contacted me saying Mazda USA wanted to replace the transmission; it was the first one to be replaced in the country.
It took 1 week to have the tranny shipped, replaced and road tested. Since then, I have put 1000 miles on her with no tranny issues.
Although the dealership and Mazda USA has been good about keeping me updated throughout the process, my confidence in their product has taken a serious hit. This is my first Mazda and after doing a lot of research and talking to many people praising their reliability, Im left wondering what, if anything, will happen next.
The folks at headquarters have offered to pay 1 monthly payment. But I kindly turned them down and asked them to give me an extended warranty through Mazda USA for my peace of mind. Plus, I want Mazda to stand by their product and make me believe I made the right choice in purchasing the CX-5.
They said, I'm terribly sorry to keep you waiting. I unfortunately have some mixed news for you. Mazda would like to provide you with our upcoming extended warranty. The bad news is that I have not been able to produce an ETA as to when this program will be announced/assigned to your Mazda CX-5. At this point I know it will be during the summer. Please accept my apology for the current lack of information. I assure you we are close to knowing when the program will be issued.
Anyone know if they are blowing smoke and does anyone think I made the right choice in asking for an extended warranty? Thanks!
At 550 miles (3 days of owning the car), my tranny started to slip. Anytime I shifted into Drive from Park, Reverse or Neutral, it took about 1.5 seconds for 1st gear to engage. I had a couple of violent starts because of that the RPMs would rise to 3500 and then the tranny caught.
Immediately, I contacted my dealer and dropped off the car to have them inspect it. They provided me with a rental for the duration of the repair. After a day, they contacted me saying Mazda USA wanted to replace the transmission; it was the first one to be replaced in the country.
It took 1 week to have the tranny shipped, replaced and road tested. Since then, I have put 1000 miles on her with no tranny issues.
Although the dealership and Mazda USA has been good about keeping me updated throughout the process, my confidence in their product has taken a serious hit. This is my first Mazda and after doing a lot of research and talking to many people praising their reliability, Im left wondering what, if anything, will happen next.
The folks at headquarters have offered to pay 1 monthly payment. But I kindly turned them down and asked them to give me an extended warranty through Mazda USA for my peace of mind. Plus, I want Mazda to stand by their product and make me believe I made the right choice in purchasing the CX-5.
They said, I'm terribly sorry to keep you waiting. I unfortunately have some mixed news for you. Mazda would like to provide you with our upcoming extended warranty. The bad news is that I have not been able to produce an ETA as to when this program will be announced/assigned to your Mazda CX-5. At this point I know it will be during the summer. Please accept my apology for the current lack of information. I assure you we are close to knowing when the program will be issued.
Anyone know if they are blowing smoke and does anyone think I made the right choice in asking for an extended warranty? Thanks!