cutiepie_1980
Member
- :
- Mazda 3 GT (GFX) - Silver
So I finally got my car friday, yippeeee! But what a mess getting it.
I ordered it on May 26 and the dealer told me that it could take up to 5 weeks to get it, but that he'd never delivered one past 3 weeks.
On June 24, my salesguy told me that my car had arrived at their other location, and that he would deliver it to me at the beginning of the next week.
On June 25 he told me he was mistaken and that the car was still in Vancouver (I'm in Montreal), and that he didn't know when it would come in.
On June 29 he called me and told me that the car was there (again) and he would deliver it by the end of the week. Impossible if it was in Vancouver on the 25th, but I want my car so I'll believe anything (thumb) .
On July 2, I call him and he tells me that he won't be able to deliver it until the beginning of the next week because they're installing the electrical systems in the car... what!!! (hand) When my bf tells him "shouldn't all that already be in the car from the factory", he tells us that they haven't received the paperwork for the car yet so he can't send it to prep.
My bf gets pissed and calls the other location, they tell him they don't have the car yet.
On July 5th I tell the dealer that the car is not at their other location, he says "oh, I figured it would have been there by now" (gun) Says he'll check and call us tomorrow morning.
On July 6th of course he doesn't call so we call him. He's not working that day and hasn't come in! Bf gets pissed again and calls the sales manager. The guy tells him that the car is currently on a train (it only got on the train June 28) and that he doesn't understand where my salesman was getting his info since the sales manager is the only one with access to the info and the salesman never asked him anything. He tells us that the car is coming in on Thurs. and that he will send someone to pick it up directly at the railyard. He PROMISES that the car will be delivered LATEST the beginning of the next week.
July 13 I call and ask for my salesman, he no longer works there. They transfer me to another guy who tells me that they can't deliver my car until Friday. I speak to the manager again, he tells me that the delay is that the spoiler I ordered is not in (not like they had enough time to order it before...).
Finally on friday (July 16) I go to get my car, and guess what! no spoiler. The new salesman didn't know there was supposed to be a spoiler on the car. It's written on the bloody contract!!! (pissed)
On top of that, I told my first salesman, the sales manager, AND the new salesman specifically that I didn't want their dealership sticker on the car. Of course they put it on anyways (the guy removed it for me when I threw a fit).
So now I have my car, but I have to call the salesman back monday to find out if the spoiler is there...
Sorry about the long post but I had to rant! I've never seen such incompetence before in my life.
I ordered it on May 26 and the dealer told me that it could take up to 5 weeks to get it, but that he'd never delivered one past 3 weeks.
On June 24, my salesguy told me that my car had arrived at their other location, and that he would deliver it to me at the beginning of the next week.
On June 25 he told me he was mistaken and that the car was still in Vancouver (I'm in Montreal), and that he didn't know when it would come in.
On June 29 he called me and told me that the car was there (again) and he would deliver it by the end of the week. Impossible if it was in Vancouver on the 25th, but I want my car so I'll believe anything (thumb) .
On July 2, I call him and he tells me that he won't be able to deliver it until the beginning of the next week because they're installing the electrical systems in the car... what!!! (hand) When my bf tells him "shouldn't all that already be in the car from the factory", he tells us that they haven't received the paperwork for the car yet so he can't send it to prep.
My bf gets pissed and calls the other location, they tell him they don't have the car yet.
On July 5th I tell the dealer that the car is not at their other location, he says "oh, I figured it would have been there by now" (gun) Says he'll check and call us tomorrow morning.
On July 6th of course he doesn't call so we call him. He's not working that day and hasn't come in! Bf gets pissed again and calls the sales manager. The guy tells him that the car is currently on a train (it only got on the train June 28) and that he doesn't understand where my salesman was getting his info since the sales manager is the only one with access to the info and the salesman never asked him anything. He tells us that the car is coming in on Thurs. and that he will send someone to pick it up directly at the railyard. He PROMISES that the car will be delivered LATEST the beginning of the next week.
July 13 I call and ask for my salesman, he no longer works there. They transfer me to another guy who tells me that they can't deliver my car until Friday. I speak to the manager again, he tells me that the delay is that the spoiler I ordered is not in (not like they had enough time to order it before...).
Finally on friday (July 16) I go to get my car, and guess what! no spoiler. The new salesman didn't know there was supposed to be a spoiler on the car. It's written on the bloody contract!!! (pissed)
On top of that, I told my first salesman, the sales manager, AND the new salesman specifically that I didn't want their dealership sticker on the car. Of course they put it on anyways (the guy removed it for me when I threw a fit).
So now I have my car, but I have to call the salesman back monday to find out if the spoiler is there...
Sorry about the long post but I had to rant! I've never seen such incompetence before in my life.
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