Base Instrument Gauge Cluster Issue

[Z31]

Just had my first minor issue. A little less than 5 months out of warranty.

The fuel/temp cluster has a dead column of pixel. I guess this is something we’ll have to get used to going forward.

Wondering if anyone else has seen this issue, and if there was an easy fix. Could be a ribbon cable or maybe the screen itself. I wonder if they’d be willing to replace with warranty.

2022 CX-9

 

[Z31]

Mazda Canada says kick rocks, but suggests working with the dealer to diagnose and then they can try and bring a case to Mazda for help.

Not much to diagnose here. It's the LCD panel itself or the cable going to it, but the whole cluster itself is the replaceable unit.

Has anyone here ever replaced a gauge cluster on a CX-5 or CX-9?

 

[Z31]

Mazda Canada said I can try dealership and plead case. Dealership is sympathetic, and tried to qualify for goodwill, but no luck. I guess my last play is to plead my case one last time with Mazda, and if they tell me to F off, then I blast it on social media, JD Power surveys I still have to do, reconsider new car purchases, etc.

Part number for cluster is TD7H-55-430. $$3483.32 at dealership, haha, oof. There seems to be lots of eBay units kicking around, but not sure what would happen if you swapped. Is the odometer tied to the cluster anymore? Or is it fed from the ECU? I wonder if the cluster could be disassembled and the LCD replaced?

Likely just have to get used to looking at it. Unfortunate, but doesn't really affect anything. It's just such a visable defect. Every single time you start the car, you see it. Kick in the pants when it's just barely out of warranty.