Base Instrument Gauge Cluster Issue

[Z31]

Just had my first minor issue. A little less than 5 months out of warranty.

The fuel/temp cluster has a dead column of pixel. I guess this is something we’ll have to get used to going forward.

Wondering if anyone else has seen this issue, and if there was an easy fix. Could be a ribbon cable or maybe the screen itself. I wonder if they’d be willing to replace with warranty.

2022 CX-9

 

[Z31]

Mazda Canada says kick rocks, but suggests working with the dealer to diagnose and then they can try and bring a case to Mazda for help.

Not much to diagnose here. It's the LCD panel itself or the cable going to it, but the whole cluster itself is the replaceable unit.

Has anyone here ever replaced a gauge cluster on a CX-5 or CX-9?

 

[Z31]

Mazda Canada said I can try dealership and plead case. Dealership is sympathetic, and tried to qualify for goodwill, but no luck. I guess my last play is to plead my case one last time with Mazda, and if they tell me to F off, then I blast it on social media, JD Power surveys I still have to do, reconsider new car purchases, etc.

Part number for cluster is TD7H-55-430. $$3483.32 at dealership, haha, oof. There seems to be lots of eBay units kicking around, but not sure what would happen if you swapped. Is the odometer tied to the cluster anymore? Or is it fed from the ECU? I wonder if the cluster could be disassembled and the LCD replaced?

Likely just have to get used to looking at it. Unfortunate, but doesn't really affect anything. It's just such a visable defect. Every single time you start the car, you see it. Kick in the pants when it's just barely out of warranty.

 

[youri]

That bad luck. I don’t think it is very common i have not seen this happen here i think

This thread may help you. The member ended up disassembling is gauge cluster. You can see photos of the screen without the cover in his posts.

There are a lot of used speedometer on the market for a lot cheaper. You coud try to buy one disassemble it and swap the screen.

The mazda procedure to reset mileage for odometer replacement is here but i am not clear on what part the mileage is stored on.

https://static.nhtsa.gov/odi/tsbs/2023/MC-10232299-0001.pdf

 

[youri]

Sorry missed the link to the thread in my post above. Here it is
Post in thread 'Grainy, dim speedometer (after conversion from km/h to mph) 2022 CX-9'
Grainy, dim speedometer (after conversion from km/h to mph) 2022 CX-9

 

[youri]

Also here is a post that explains how to to get to the removal instructions:

Post in thread 'Grainy, dim speedometer (after conversion from km/h to mph) 2022 CX-9'
Grainy, dim speedometer (after conversion from km/h to mph) 2022 CX-9

Based on the member photos it looks like the screen would be replaceable, but i am not sure if it is soldered or if it is a connector ( i am assuming it is a connector but can’t tell from the photos)

 

[youri]

If i was in your situation. I would get a cheap used gauge cluster and do forensic on it to see if the screen can be easily removed and swapped. Hoping that the screen is just a screen and does not store the mileage data of the car.

 

[Z31]

Nice! Thank you for this info. Good to have this resource. I if I lose any more lines, I'll definitely look at doing that. Functionally, it's a nothing-buger. If the car was a couple more years old, I wouldn't really care to be honest.

It's a shame because overall the car has been pretty much flawless. Really well designed, and easy to work on. Frustrating though when you see the disconnect between the engineering/design and the consumer/profit side. They can't obviously fix every issue, but hard not to feel like a complete chump when they give you the boiler plate response and shut the door in your face.

I can't imagine how disgusted those who developed cylinder head cracks felt like for the last few years.

This level of customer service is likely common across all brands at this point.. They only want to provide consumer satisfaction on par with their competition, not a bit more.