Hmmmm, I have read quite a few horror stories about the wireless charger not working. I wonder how many may have been due to an NFC issue? Our CX-50 does not have it and wouldn't work for me anyway as my phone is too large to sit in the cubby.NFC = Near Field Communication. If this feature is enabled on your phone, it may be interfering with the wireless connection for the charger. You may have to look up "how to turn off NFC" for your device. It's usually in your pull-down menu on your phone, or buried in the Settings somewhere.
I cant find an nfc feature anywhere on my iphone 13. I did setting-General and there is nothing there to shutoff.