Ok I filled out the form with UPS for the amp, I guess just pack it back up in the box the leave it incase UPS comes for it. I have the receipt still with all the information and it said that someone will email me back in 24 hours. So I guess just sit tight and we will see what happens. However, you may want to hook up the amp to see if it does work....because if UPS comes and checks it and says that the AMP does infact work even with the rattle inside of it....they are not going to refund your money.
Just let me know if anything happens on your side.
Virginia