Before I start, I chatted with Teddy from this thread.
I bought my 22' Preferred NA CX5 8 months ago with 3 miles on the odometer. I broke it in properly and drove it carefully.
At around 6500 miles I had to drive to DFW from Tulsa OK for work which is roughly 4 hours. Driving down everything was fine, driving back I noticed a whine that was mostly noticeable with the radio off. I put it off as it did not impair driving the car plus I was 2.5 hours away from any dealer.
Called up my dealer which is an hour away and asked about getting a loaner as I really had no time to be down without transportation. They scheduled me a month away which was fine as I had no idea my issue was this severe and just dealt with the noise.
Dropped it off at the dealer and received a call from their master technician the following day. The technician was actually very thorough IMO, he took his time and properly diagnosed the issue. He drove the car and heard it, he put it up on the lift and gave it gas and heard it coming from the transmission. He had to call Mazda corporate and they requested a video of the noise, afterwards they approved a transmission replacement. Only issue is the trans is currently on backorder with an ETA of 3/1/2023. We'll see what happens, I'm not upset about winning the lottery on a bad transmission, its just bad luck.
I'm an aircraft mechanic by trade, it really is refreshing to see other trade workers taking pride in their jobs and being dedicated to their customer. I was honestly expecting a game of cat and mouse by the dealer.
Edit1: fixed link to the correct thread.
I bought my 22' Preferred NA CX5 8 months ago with 3 miles on the odometer. I broke it in properly and drove it carefully.
At around 6500 miles I had to drive to DFW from Tulsa OK for work which is roughly 4 hours. Driving down everything was fine, driving back I noticed a whine that was mostly noticeable with the radio off. I put it off as it did not impair driving the car plus I was 2.5 hours away from any dealer.
Called up my dealer which is an hour away and asked about getting a loaner as I really had no time to be down without transportation. They scheduled me a month away which was fine as I had no idea my issue was this severe and just dealt with the noise.
Dropped it off at the dealer and received a call from their master technician the following day. The technician was actually very thorough IMO, he took his time and properly diagnosed the issue. He drove the car and heard it, he put it up on the lift and gave it gas and heard it coming from the transmission. He had to call Mazda corporate and they requested a video of the noise, afterwards they approved a transmission replacement. Only issue is the trans is currently on backorder with an ETA of 3/1/2023. We'll see what happens, I'm not upset about winning the lottery on a bad transmission, its just bad luck.
I'm an aircraft mechanic by trade, it really is refreshing to see other trade workers taking pride in their jobs and being dedicated to their customer. I was honestly expecting a game of cat and mouse by the dealer.
Edit1: fixed link to the correct thread.