Like someone else said before, software is always the same for the same version, but hardware can be different. Most CX-9 owners are having older v58 infotainment OS and they don't experience problems like yours. I hope now you're convinced that your infotainment system is having hardware problem and the unit needs to get replaced. When you saw partial screen displayed, that's another evidence that you have hardware issue. Mazda should replace the whole infotainment unit for you in the first place, not by doing the software update crap! By doing that it makes a customer getting more frustrated and the real issue can never get resolved!
If you say so...then sure, you can believe my issue is hardware related. I still think it's software. Every single observation I've seen indicates so. I'm not sure how you got the partial screen is a hardware issue? For it to be a hardware issue, the screen would have to be damaged permanently, it wouldn't display anything. Instead, the screen slowly faded, just left some portion on, then upon reboot it came back online. What hardware component do you think would be failing for 4 months intermittently? If you have a damaged light bulb, it will eventually go out. If it's a leaking capacitor, it will eventually fail. If the LCD bulb is damage, it will fail. It's not going to keep coming back and working perfectly after a reboot. Hardware failures are usually predictable. Increase the temperature of the system and it will fail for example...there is no correlation to this issue that I have noticed.
On my other thread I posted the service bulletin released by Mazda. You can see there a list of issues, including Black screens prior to V55. Clearly Mazda acknowledge the problem and released a fix for it and other issues on the list which I'm sure not every single owner was experiencing. Whether that fix worked or not, I'm not sure.
As I mentioned earlier, some configuration on my unit must be causing it to leak memory or be stuck b/c it can't load a file.. something it preventing it from properly shutting down, which causes it to start up on a "bad" state and eventually crash. Kinda of the concept Garbage in/Garbage out. For example, you have a windows computer that is acting up, slowed down. You reboot it and then is fine. iPhones/Androids... install/uninstall too many apps too soon, the phone will need a reboot otherwise it'll feel a little sluggish and different. Nothing wrong with the hardware. Even if it's a hardware issue, most times, it can be fixed with a software update. You can go online and find "iPhone" issues (easiest example) for your current phone model of issues people are having, but you are not.
I get the logic, Oh software is the same, hardware must be different. I already gave plenty of examples as to why this isn't true. Source? I do this for a living. I've seen it happen. In the end, I don't care, if Mazda does replace the unit and the problem goes away, then fine by me. I just hope they do it soon b/c I'm stuck driving a Jeep Patriot - Had to return the Durango :/