2016 CX9 Owners Thread

[cubanomx]

From Motor Trend:

A former SUV of the Year winner looks to reclaim the title

"We Don’t Like: The weak AC; front-drive torque steer.

I don't experienced any issue with Torque Steer but I have AWD.

 

[dkmatter]

From Motor Trend:

A former SUV of the Year winner looks to reclaim the title

"We Don’t Like: The weak AC; front-drive torque steer.

I'm interested in the AWD version, think MT is referring to front wheel drive model in your quote. Weak AC would be a problem in the southern half of US, hopefully Mazda will address this issue.

 

[cubanomx]

I'm interested in the AWD version, think MT is referring to front wheel drive model in your quote. Weak AC would be a problem in the southern half of US, hopefully Mazda will address this issue.

I found this (An article about the CX9 in Australia):

We tested the CX-9 in two-wheel-drive and all-wheel-drive form on a grey Melbourne day that brought plenty of rain. While the two-wheel-drive layout should prove adequate for most drivers, it didn't shine on slick and bumpy roads that challenged the car's traction levels. It is easy to induce wheel spin with Mazda's torquey new motor, which easily calls traction control into service to cut power and keep everything tidy. The result is that the front-drive CX-9 is frustrating on slippery surfaces, while the all-wheel-drive model powers on with ease.

Two-wheel-drive customers are also likely to notice a decent dollop of torque steer that tugs at the steering wheel under full throttle, and both models are affected by bump steer that twists the tiller in your hands over imperfections.

http://www.drive.com.au/new-car-reviews/2016-mazda-cx9-review-20160706-gpzxy2.html

 

[dkmatter]

I found this (An article about the CX9 in Australia):

We tested the CX-9 in two-wheel-drive and all-wheel-drive form on a grey Melbourne day that brought plenty of rain. While the two-wheel-drive layout should prove adequate for most drivers, it didn't shine on slick and bumpy roads that challenged the car's traction levels. It is easy to induce wheel spin with Mazda's torquey new motor, which easily calls traction control into service to cut power and keep everything tidy. The result is that the front-drive CX-9 is frustrating on slippery surfaces, while the all-wheel-drive model powers on with ease.

Two-wheel-drive customers are also likely to notice a decent dollop of torque steer that tugs at the steering wheel under full throttle, and both models are affected by bump steer that twists the tiller in your hands over imperfections.

http://www.drive.com.au/new-car-reviews/2016-mazda-cx9-review-20160706-gpzxy2.html

Thanks

 

[SDL]

So what's the deal with the latest infotainment version? The reboot is fixed but now you can't turn off the Tach? Like the setting is gone? I saw someone else said they can't turn on or off?
I'm still in the old version (I was trying to update before my wife had our baby, but that didn't happen in time, so I'm going to have to wait a bit longer). My Infotainment is worse now. Multiple reboots a day and today for the first time ever, it did it at night on the way back to work. I am able to see it happening now, it's a very very slow fade, the screen starts to loose color and starts to go black from top to bottom.

 

[cubanomx]

So what's the deal with the latest infotainment version? The reboot is fixed but now you can't turn off the Tach? Like the setting is gone? I saw someone else said they can't turn on or off?
I'm still in the old version (I was trying to update before my wife had our baby, but that didn't happen in time, so I'm going to have to wait a bit longer). My Infotainment is worse now. Multiple reboots a day and today for the first time ever, it did it at night on the way back to work. I am able to see it happening now, it's a very very slow fade, the screen starts to loose color and starts to go black from top to bottom.

I believe the ability to turn off/on the tach in the system is secondary for you because you have multiple severe issues (color fades, continuous reboots, crashs, etc). If I was you I will update the infot. system asap. If the problem continues, request a infot unit swap.

 

[nixbox]

I have always been a Honda fan. This is the first time I am considering a Mazda because of the looks/features and the price. I am interested in a Grand Touring.

Truecar shows an estimate of $40,200 for the Grand Touring. That is $500 below "factory invoice". I have not even talked to a dealer yet. Truecar just forwarded my info and dealers are going crazy haha. With zero negotiation or interaction with dealers, yesterday one of them sent me a message offering $1300 below invoice. That comes to about $39.5K. I am no particular hurry and will wait at least until the end of this month or maybe even end of the year. My target is $37K OTD and I think I will be able to get it from the looks of things.

Will update further later on.

 

[Turborascal]

I have always been a Honda fan. This is the first time I am considering a Mazda because of the looks/features and the price. I am interested in a Grand Touring.

Truecar shows an estimate of $40,200 for the Grand Touring. That is $500 below "factory invoice". I have not even talked to a dealer yet. Truecar just forwarded my info and dealers are going crazy haha. With zero negotiation or interaction with dealers, yesterday one of them sent me a message offering $1300 below invoice. That comes to about $39.5K. I am no particular hurry and will wait at least until the end of this month or maybe even end of the year. My target is $37K OTD and I think I will be able to get it from the looks of things.

Will update further later on.

Good luck with that.

The $1300 below "invoice" price is close to the dealer's actual cost including delayed remuneration for "holdback" and any other factory incentives.
To expect an additional $1.5k below that even before adding tax and all fees is unrealistic unless Mazda North American Operations (MNAO) pumps serious rebates into the deal sometime down the road.
OTD at your target price? Maybe the last heavily-used 2016 demo after the lot is teeming with 2017s.

For what it's worth, I paid slightly above invoice for my GT in June shortly after they were released while others were paying Monroney Sticker price (long-term relationship with the dealership).
Though I could have waited and gotten it for a bit less later on, my trade would have decreased in equivalent value and I would have missed out on the utility and driving pleasure of the new vehicle.
(Considered a new Pilot, but desired features standard on the CX-9 would have driven me to the Elite at nearly $50k out the door ... and NO negotiation below sticker ... with one dealer even asking OVER sticker)!

 

[RAVENUS]

Good luck with that.

The $1300 below "invoice" price is close to the dealer's actual cost including delayed remuneration for "holdback" and any other factory incentives.
To expect an additional $1.5k below that even before adding tax and all fees is unrealistic unless Mazda North American Operations (MNAO) pumps serious rebates into the deal sometime down the road.
OTD at your target price? Maybe the last heavily-used 2016 demo after the lot is teeming with 2017s.

For what it's worth, I paid slightly above invoice for my GT in June shortly after they were released while others were paying Monroney Sticker price (long-term relationship with the dealership).
Though I could have waited and gotten it for a bit less later on, my trade would have decreased in equivalent value and I would have missed out on the utility and driving pleasure of the new vehicle.
(Considered a new Pilot, but desired features standard on the CX-9 would have driven me to the Elite at nearly $50k out the door ... and NO negotiation below sticker ... with one dealer even asking OVER sticker)!

(On a different note )I know it's a matter of financial preference ....but this will be my first Mazda and I am in 2 minds ...to lease or to buy. Any arguments pro or against primarily keeping the reliability aspect in mind would be highly appreciated


Sent from my iPhone using Tapatalk

 

[NewMazdaFan01]

So what's the deal with the latest infotainment version? The reboot is fixed but now you can't turn off the Tach? Like the setting is gone? I saw someone else said they can't turn on or off?
I'm still in the old version (I was trying to update before my wife had our baby, but that didn't happen in time, so I'm going to have to wait a bit longer). My Infotainment is worse now. Multiple reboots a day and today for the first time ever, it did it at night on the way back to work. I am able to see it happening now, it's a very very slow fade, the screen starts to loose color and starts to go black from top to bottom.

Yes. The option no longer appears in the active display settings which is stupid because now you can't get the more detailed navigation view in the HUD. I can honestly say that I have not had 1 reboot since the update. I looked all over to see if the setting was put in a different place and haven't been able to find it yet.

 

[cubanomx]

I have always been a Honda fan. This is the first time I am considering a Mazda because of the looks/features and the price. I am interested in a Grand Touring.

Truecar shows an estimate of $40,200 for the Grand Touring. That is $500 below "factory invoice". I have not even talked to a dealer yet. Truecar just forwarded my info and dealers are going crazy haha. With zero negotiation or interaction with dealers, yesterday one of them sent me a message offering $1300 below invoice. That comes to about $39.5K. I am no particular hurry and will wait at least until the end of this month or maybe even end of the year. My target is $37K OTD and I think I will be able to get it from the looks of things.

Will update further later on.

I believe you can only get such a low price if you get a 2016 demo when the dealers have lot of available 2017 units ready to sell.

Good luck with that.

The $1300 below "invoice" price is close to the dealer's actual cost including delayed remuneration for "holdback" and any other factory incentives.
To expect an additional $1.5k below that even before adding tax and all fees is unrealistic unless Mazda North American Operations (MNAO) pumps serious rebates into the deal sometime down the road.
OTD at your target price? Maybe the last heavily-used 2016 demo after the lot is teeming with 2017s.

For what it's worth, I paid slightly above invoice for my GT in June shortly after they were released while others were paying Monroney Sticker price (long-term relationship with the dealership).
Though I could have waited and gotten it for a bit less later on, my trade would have decreased in equivalent value and I would have missed out on the utility and driving pleasure of the new vehicle.
(Considered a new Pilot, but desired features standard on the CX-9 would have driven me to the Elite at nearly $50k out the door ... and NO negotiation below sticker ... with one dealer even asking OVER sticker)!

Enviado desde mi Samsung Galaxy S7 Edge.

 

[SDL]

Thanks... I swear, I would fire that while engineering department. I've never seen such carelessness. No testing or quality control. This will be the single reason why I will never buy a Mazda again.

 

[yrwei52]

Thanks... I swear, I would fire that while engineering department. I've never seen such carelessness. No testing or quality control. This will be the single reason why I will never buy a Mazda again.

This infotainment system fiasco on new CX-9 really surprises me a bit as the system basically the same as the one in CX-5 which has been out for almost two years without too much issues. Yes, my navigation no longer works for unknown reason left with a compass. But I was fully aware Mazda doesn't offer the best quality and reliability from Japan, and some problems are expected, especially from a brand new model. The system is getting too complicated nowadays and we simply can't expect a 100% bug-free system. But I agree, Mazda really needs to make extra effort to resolve these problems CX-9 owner encountered. The sales figure on new CX-9 so far speaks the story, the new 2nd-gen CX-9 is not very successful! Something needs to be done fast or even selling $1300 below invoice won't save the failure of the new CX-9!

SDL, I understand your frustration and I really believe your dealer should simply just replace your entire infotainment system head unit, as your problem definitely is hardware related.

 

[jcpharm]

i think everyone has their own experience and we cannot generalize anectodal stories. my CX-5 has had more infotainment issues than our CX-9 (random resets, NAV not detecting my location for a good 5-10 miles into my drive, bluetooth connection issues, etc.), but it hasn't been that many. maybe occurs once every 15-20 hours of driving. having said that, if i experienced it every day, then i would empathize with your frustration.

 

[SDL]

This infotainment system fiasco on new CX-9 really surprises me a bit as the system basically the same as the one in CX-5 which has been out for almost two years without too much issues. Yes, my navigation no longer works for unknown reason left with a compass. But I was fully aware Mazda doesn't offer the best quality and reliability from Japan, and some problems are expected, especially from a brand new model. The system is getting too complicated nowadays and we simply can't expect a 100% bug-free system. But I agree, Mazda really needs to make extra effort to resolve these problems CX-9 owner encountered. The sales figure on new CX-9 so far speaks the story, the new 2nd-gen CX-9 is not very successful! Something needs to be done fast or even selling $1300 below invoice won't save the failure of the new CX-9!

SDL, I understand your frustration and I really believe your dealer should simply just replace your entire infotainment system head unit, as your problem definitely is hardware related.

yrwei52 - I remember having a compass on my Nav at the beginning, the dealer forgot to give me the SD card so for about 3 days that's the only thing I saw on the screen. You might want to check to see if your SD card is working properly or have it replace. See if the dealer can try one.

And Yes, it's a new system, but these problems have been happening for years. I've been able to dig up forums all the way back to 2012/2013 with the same issues. It's time to fix them. It looks like a bunch of lazy engineers. It can't be that hard. THey have eliminated features lately, like for example, you no longer get traffic updates, now you have to use the HD radio option, which is freaking useless!! I mean... it's not the greatest infotainment system in the world, the UI is ok at best, and the lack of android/apple car play in favor of installed apps (aha radio? wtf is aha radio first time I saw it was on that system - anyway), It's not the best system, and I'm okay with that. I just want it to work. I want to be able to back into these tiny parking spaces using my camera. i want to change radio stations while driving, etc.... This weekend I'm going to go for the update and hopefully it gets it fixed. I will leave my tach off in hopes that it'll retain those settings, but that's going to be annoying too.
/rantover

 

[nixbox]

Good luck with that.

The $1300 below "invoice" price is close to the dealer's actual cost including delayed remuneration for "holdback" and any other factory incentives.
To expect an additional $1.5k below that even before adding tax and all fees is unrealistic unless Mazda North American Operations (MNAO) pumps serious rebates into the deal sometime down the road.
OTD at your target price? Maybe the last heavily-used 2016 demo after the lot is teeming with 2017s.

For what it's worth, I paid slightly above invoice for my GT in June shortly after they were released while others were paying Monroney Sticker price (long-term relationship with the dealership).
Though I could have waited and gotten it for a bit less later on, my trade would have decreased in equivalent value and I would have missed out on the utility and driving pleasure of the new vehicle.
(Considered a new Pilot, but desired features standard on the CX-9 would have driven me to the Elite at nearly $50k out the door ... and NO negotiation below sticker ... with one dealer even asking OVER sticker)!

Thanks for the info. I am gonna try near the end of this month. We will see.

FYI, I anonymously sent an email to a bunch of dealers in my area (4 of them currently) telling them that I am shopping around. I have done one round and gotten down to $39.2K for the GT I am interested (AWD GT). Pretty sure if I start near the end of the month with this as the "start" price, I can chip away further.

 

[yrwei52]

Thanks for the info. I am gonna try near the end of this month. We will see.

FYI, I anonymously sent an email to a bunch of dealers in my area (4 of them currently) telling them that I am shopping around. I have done one round and gotten down to $39.2K for the GT I am interested (AWD GT). Pretty sure if I start near the end of the month with this as the "start" price, I can chip away further.

Base on sales figure on new CX-9, If you're not too picky on color choice and features, $1,320+ below invoice apparently is doable. Looking at monthly sales figure on new 2nd-gen CX-9 since June this year, they're nowhere near those best monthly sales figures of the 1st-gen CX-9! To me, this is a very poor sales performance for a new model! This means Mazda dealers and Mazda North American Operations are having tremendous pressure to sell more new CX-9's. And you should take advantage of it if you're interested getting one.

 

[cubanomx]

Base on sales figure on new CX-9, If you're not too picky on color choice and features, $1,320+ below invoice apparently is doable. Looking at monthly sales figure on new 2nd-gen CX-9 since June this year, they're nowhere near those best monthly sales figures of the 1st-gen CX-9! To me, this is a very poor sales performance for a new model! This means Mazda dealers and Mazda North American Operations are having tremendous pressure to sell more new CX-9's. And you should take advantage of it if you're interested getting one.

I agree. Because low sales on this new model and because 2016 it's about to end, I believe a great discount is perhaps possible. But I have friends in Nissan / Honda dealers in Mexico and they told me they are not selling Honda Pilot and Nissan Pathfinder as expected as well.

Now we see how the market move because with D.Trump now wining the presidency of the United States, the Mexican Peso is suffering a huge devaluation, so the price will go even higher and sells will be hurt even more. Some people can take "advantage" of that and purchase right away before the US dollar go higher.

This was one of the reason I purchased on June: (a) I want it asap - I want the new cx9 since I see it in Los Angeles Show... (b) I get a great sell price for my V6 Cx9 and (c) to purchase when the USD - MX Peso exchange rate was "good"

 

[nixbox]

Base on sales figure on new CX-9, If you're not too picky on color choice and features, $1,320+ below invoice apparently is doable. Looking at monthly sales figure on new 2nd-gen CX-9 since June this year, they're nowhere near those best monthly sales figures of the 1st-gen CX-9! To me, this is a very poor sales performance for a new model! This means Mazda dealers and Mazda North American Operations are having tremendous pressure to sell more new CX-9's. And you should take advantage of it if you're interested getting one.

When you say "no way near", which year is your reference point? If its 2015, then the numbers are actually better. But if its earlier (for instance 2010) then the numbers are worse. Refer to http://www.goodcarbadcar.net/2011/01/mazda-cx-9-sales-figures.html

I firmly believe I can get a better than 1300 below invoice deal (infact one has already offered me $1500 below invoice over email).

If the dealers are quoting me that price over email, I bet they will lower it further down. Of course I am in no particular hurry, so I am going to fish, particularly towards the end of the month. Since they are suffering generally in terms of sales, the odds are pretty high that I can pressure them into going lower with the end of the year approaching as well.

 

[cubanomx]

When you say "no way near", which year is your reference point? If its 2015, then the numbers are actually better. But if its earlier (for instance 2010) then the numbers are worse. Refer to http://www.goodcarbadcar.net/2011/01/mazda-cx-9-sales-figures.html

I firmly believe I can get a better than 1300 below invoice deal (infact one has already offered me $1500 below invoice over email).

If the dealers are quoting me that price over email, I bet they will lower it further down. Of course I am in no particular hurry, so I am going to fish, particularly towards the end of the month. Since they are suffering generally in terms of sales, the odds are pretty high that I can pressure them into going lower with the end of the year approaching as well.

Good luck! Keep us updated!

Enviado desde mi Samsung Galaxy S7 Edge.