Mazda_petal
Banned
^^^^ this is EXACTLY HOW I FEEL I bought the car in 2021 of January when the TSB was put out I believe. I loved Mazda I had a protégé and a Mazda 2 sport they were both GREAT cars. I just cannot believe they serviced my car for all this time and covered this up because there is no no no way they didn’t know and if there is a TSB why not ADVOCATE for your customers and just get it taken care of…I believe the TSB is very useful. Mazda service is blaming Mazda engineers and Mazda manufacturing. As US citizens, we have consumer protection laws that apply here. As a Mazda customer, I don’t care what party in their organization screwed up, Mazda sold a product that has a known defect. I had a Honda CRV several years ago that Honda replaced the engine in at 124,000 miles after they issued an extended warranty for “excessive oil consumption.” It was the voice of their customers that caused them to do that. If we all communicate our cracked cylinder head issue with Mazda and the NHTSA and the BBB, eventually Mazda will be forced to acknowledge their responsibility. The squeaky wheel gets the grease.
dealerships ESPECIALLY the ones the size of Safford can absolutely have a big impact if they choose to do the right thing but not saying anything until I’m out of my warranty just seems ridiculous