Mazda's quality strikes again

K

Kurt07

Member
Contributor
:
2007 MS3
I was getting ready to leave work yesterday. I go to open the back door on the driver's side to put some things on the back seat. I hear a popping noise and see the trim piece barely hanging on and the trim piece on the front door popped up. Now it was on in in the low 70's in Baltimore yesterday and I don't park in the direct sunlight. What kind of cheap double tape did Mazda use? I can just add this to the second letter that I am sending to Mazda North America about the cheap paint that they use.

I wanted to eventually remove the trim, but I rather have done that when I was ready. I did not want to spend my time after working all day working on Mazda's mistake. (bang)
 
might want to redirect that letter to mazda japan.... that is where they are made
 
thats funny. i thought i was the only one. i opened my drivers side rear door, and my moulding snagged the drivers door trim and ripped the trim halfway off the drivers door. and my rear door came all the way off.
 
Awesome! That is like at least 10 people that I know of on here that that has happened to. And look how many people have already removed them. Must be something wrong with the placement jig they used in Japan. Can't figure out why the passenger side is immune though.
 
So what are you gonna acheive with this letter again? They're probably gonna wipe their ass with it. I'd do the same. You have a warranty for a reason, use it. As for the paint, yeah it's cheap, true, but for what we're paying for this car, it's acceptable.
 
Betelgeuse said:
So what are you gonna acheive with this letter again? They're probably gonna wipe their ass with it. I'd do the same. You have a warranty for a reason, use it. As for the paint, yeah it's cheap, true, but for what we're paying for this car, it's acceptable.
Click to expand...

How can you say it is acceptable? It is the far from acceptable. The last car I had which was a Mitsubishi Lancer didn't have near the issues with paint that I am having with the Mazda. Mitsubishi is notorious for cheap paint. I am sorry, but the amount of chips I have is unacceptable. I am tired of being shitted on by the dealers and I want this problem to be fixed. What in God's name is wrong with that? I know I won't get far with the letter I sent, but it is about time they know what kind of products they are putting out there. I will just keep sending them letters. I am not known for giving up.

In the end, I might lose out. If I do, hello custom paint job.
 
ya get me on the letter about the paint I was BS but glad to know it wasn't just me... i mean maybe i shouldn't be that frustrated my '92 chevy S10 had a paint problem after 6 years subjected to NE winters why am i complaining.
 
Kurt07 said:
How can you say it is acceptable? It is the far from acceptable. The last car I had which was a Mitsubishi Lancer didn't have near the issues with paint that I am having with the Mazda. Mitsubishi is notorious for cheap paint. I am sorry, but the amount of chips I have is unacceptable. I am tired of being shitted on by the dealers and I want this problem to be fixed.

In the end, I might lose out. If I do, hello custom paint job.
Click to expand...

You seriously think they'll 'fix' your paint chips? I mean, you got nothing to lose trying but the chances of that happening is slim and none. You get what you pay for. There's a reason this car is priced where it's at. They had to cut some corners. I have chips too, lots of 'em in the front. It's a product of the environment here, the way I drive (big big factor), and yes the cheap paint. But I expect that with a car in this price point. If I bought a lexus, bmw or benz and had paint problems, I might feel differently.
 
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Betelgeuse said:
You seriously think they'll 'fix' your paint chips? I mean, you got nothing to lose trying but the chances of that happening is slim and none. You get what you pay for. There's a reason this car is priced where it's at. They had to cut some corners. I have chips too, lots of 'em in the front. It's a product of the environment here, the way I drive (big big factor), and yes the cheap paint. But I expect that with a car in this price point. If I bought a lexus, bmw or benz and had paint problems, I might feel differently.
Click to expand...

I doubt they will, but I am persistent and I won't let a denial letter (or whatever they send me) stop me. I am on a mission so to speak.

Let me put it this way, I am thoroughly tired of how we the customers get screwed. You can keep saying I am getting what I paid for and they had to cut corners somewhere, but that is the problem, THEY cut corners. I am not trying to be rude to you, but you can live in your state of denial all you want, or you the customer can stand up for yourself and do something about it.

If this fails, hello custom paint job.
 
I tried the touch up and the langka blob eliminator paint chip fix .... the langka blob eliminator did exactly what it said it would ... the touch up paint didn't cover or fill in the chip as clean as I'd like it almost seemed way too thin ... maybe that's why it chips to begin with. I only tried a once I plan on trying a few more again.
 
Kurt07>
GO ON MY SON!!!
Absolutely, the customer gets poo'd on so many times...good luck with your mission!
Quality is measured by the customer. If a customer reviews a product that is "to specifications" and finds it to be defective then BOOM the specifications are WRONG! A process/product that is designed/produced to specifications but does not satisfy the customer's expectations is defective.
So in this situation the specification is crappy paint to control production costs and customer's are obviously not happy with the chipping of this paint, then we definitely have a quality issue.

Now if this paint quality affects sales (i.e. unhappy owners=bad word of mouth publicity etc.) then you have a "Critical to Quality" defect that them there Japanese will try to correct.

6sigma_pic_circle.gif
 
djthom said:
Kurt07>
GO ON MY SON!!!
Absolutely, the customer gets poo'd on so many times...good luck with your mission!
Quality is measured by the customer. If a customer reviews a product that is "to specifications" and finds it to be defective then BOOM the specifications are WRONG! A process/product that is designed/produced to specifications but does not satisfy the customer's expectations is defective.
So in this situation the specification is crappy paint to control production costs and customer's are obviously not happy with the chipping of this paint, then we definitely have a quality issue.

Now if this paint quality affects sales (i.e. unhappy owners=bad word of mouth publicity etc.) then you have a "Critical to Quality" defect that them there Japanese will try to correct.

6sigma_pic_circle.gif
Click to expand...

you have 6sigma training too? Maybe they're using the house of lean and found the 2nd coat to be a non-value added process... I think that concept was developed in Japan anyways ... I'll tell you just word of mouth people ask how do I like the car I say I love it but the paint is not robust and how much I dislike it. So by word of mouth it is getting around to everyone who comes up in awe of the somewhat rare speed3...
 
I have already talked a few people out of buying the MS3 based on the cheap paint.
 
Zimmer said:
you have 6sigma training too? Maybe they're using the house of lean and found the 2nd coat to be a non-value added process... I think that concept was developed in Japan anyways ... I'll tell you just word of mouth people ask how do I like the car I say I love it but the paint is not robust and how much I dislike it. So by word of mouth it is getting around to everyone who comes up in awe of the somewhat rare speed3...
Click to expand...

ASQ SSGB baby! Working on logging my project hours for my BB test next winter. I drank the kool aid! hahaha
Word of Mouth for any company is by far one of the BIGGEST ways to affect sales now that our voices can be heard around the world and reach huge numbers of people (thank you internet)
As for their house of lean exercise, looks like they underestimated the customer's requirements :p


Kurt07 said:
I have already talked a few people out of buying the MS3 based on the cheap paint.
Click to expand...

Perfect example of CTQ (laugh)
 
sorry dude...Critical to Quality

I was geeking out with Zimmer...

it's another way to say a customer's "must haves"
like if you order a beer some CTQ's are it should be cold, or it shouldn't be skunked etc...

(cheers)
 
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