My front passenger window failed on my 2010 as well. A friend of mine rolled it down and it never came back up. Dealer ordered a new window regulator, then decided they needed a new motor so the CX-9 was at the dealer a while waiting for parts. It made a little noise from then on, so a few months later I took it back in right before the warranty was up and they replaced the regulator a 2nd time. Now it seems to be working OK.