Where is MAM!??

[505zoom]

First of all, I've said it before and I'll say it again...

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[Earful]

makes me wonder if this Board moderator and MAM have common interests...i.e. business related. He has NOT responded to me as of this writing...

 

[slowmotionmsp]

I'd just like to add that this thread started because the Vendor was no where to be found. I think the thread name "Where is MAM" says that too.

By the way, i still haven't recieved my item or a tracking number yet.

This was due to the blind God-Reverant faith that those who have purchased $100 downpipes place in a company that has had at least 3 folks with Multi-Thousand dollar purchases delayed, obfuscated and at times, flat out lied too.

The multitude of folks who waited for manifolds, especially those who no longer OWN THE CAR they bought it for (happened on more than 1 occasion).

Piss-poor business practices piss me off to no end. Defending the business and people behind them based on long ago or subjective past experiences irritate me even more. Especially when they blithly dismiss the concerns of poeple who have money tied up.

As for the rest of the post, its precisely as it say. Folks need to know they have legal recourse, in additional to civil penalties and the resources to seek such recourse.

 

[Metal MP5]

i'm not done reading through all the posts but i just had to comment on this. i don't know if i was just lucky, but the shop that took care of my car during the winter ordered a set of wiseco pistons and it took 4 weeks, and we're in canada =\

This is a great example of why we are dropping Wiseco. Wiseco gives US a time line that we relay to the customer. When they do not come through on that we(Vendor) takes the wrap. I made a post in our section stating that we are dropping Wiseco because of this. Wiseco tells us one more week, one more week. I only relay what I was told. If you think it's us, cal Wiseco. Steve @ NSN can tell you just how Wiseco is.

 

[Earful]

Bump....Antoine

 

[NoRotorNoMotor]

Bump....Antoine

why do you keep calling for mods and admins to do something with the thread

i find it very informative, from this thread and others like it i have decided placing an order with MAM is something i will never do

 

[FC3s Boy]

i'm glad i'm out of the protege parts game, good parts take time and i'm sure beau is'nt out to rip anyone off.

 

[terbow]

i'm glad i'm out of the protege parts game, good parts take time and i'm sure beau is'nt out to rip anyone off.

yea wow do none of you listen? its not about HOW LONG PARTS TAKE. at least pay attention if you want to add something.

 

[Metal MP5]

Would you use WiseCo Pistons again, if you knew you would have to wait 4 weeks? If you choose to order them again, and had to wait 4 weeks, you don't get to complain about it.

Yes i would. Same thing happened when i ordered CP pistons last year. i was told it was going to take 3 to 4 weeks and that's what happened.

Nick (Modern Performance) kept my informed about my Oliver Rods / CP Pistons order last summer and respected his deadlines. The parts showed up 3 days after he called me to tell me they were shipped.

Wiseco pistons were ordered by a local shop. We were told 3 to 4 weeks and again, that's how long it took. I got an email one day to inform me they were shipped and less than 48 hours later, USPS(CanadaPost) dropped them off at the shop. But maybe i was just lucky and Wiseco really is taking more times on other people's orders...

Beau told me my manifold was almost ready in March ... then again in April ... then May 1st he said the coaters told him 1-2 weeks which really meant 3 to 6 weeks ... i waited. Emailed and PMed him since the 6 weeks delay ended 2 weeks ago and didn't get a reply yet. Eh, maybe it was shipped and it's sitting on the forwarding company's floor waiting for me to pick it up? But nobody took the time to let me know whats going on with the manifold. I know i have boxes there to pick up but they cannot tell me who they are from so i can't know if the manifold is there or not.

 

[Metal MP5]

i'm glad i'm out of the protege parts game, good parts take time and i'm sure beau is'nt out to rip anyone off.

I'm sure he's not trying to rip us off ..... but when we're told that a part is almost ready ... you'd expect to see it in the next couple of days, maybe a week or two ... now i'm 3 months later and no manifold.

bleh i'm just tired or waiting and seeing the ETA pushed back again and again. the worst part is i've had no replies from them for weeks =\

i just emailed again today and opened a ticket through their website ... maybe i'll get someone to answer this time

 

[Kooldino]

I've been following this thread for awhile now.

A few points:

I'd like to start off by saying that MAM makes top notch stuff. You'd be hard pressed to find MAM quality stuff anywhere for any car, let alone Proteges. I absolutely love MAM's products as much as the next guy, and really appreciate the quality, design, and the craftsmanship of the parts.

However - and this is where the die-hard MAM fanboys really need to LISTEN UP - MAM has CLEARLY demonstrated over time that they are not the best business to deal with. There are so many fanboys in here that are so trigger happy to shoot down any issue a MAM customer has that it's just unreal. To those who fall into that category - take a reality check.

Most customers don't mind waiting for a part so long as it arrives somewhere around the time that it was originially promised. The fact is, MAM may promise a 2 month lead on an item, but the customer frequently waits 6 months for it, all the while blame is being shifted by MAM onto third parties. "It's at the machine shop", "It's off to powder coating", "the machine shop exploded and they have to build a new building before the job can be done", etc. I've seen it countless times, and I've experienced it myself. If the machine shops and powder coating shops are taking too long, for instance, then it sounds like MAM needs to start using more reliable third party shops to do their work, or to start doing the work in house.

They also need to communicate better with their customers. Not replying to a customer for months when thousands were spent and the part is 3 months past due is extremely poor business practice, and there is absolutely ZERO excuse for it. MAM needs to correct this. I know several people who personally offered to assist MAM with these issues, but for whatever reason, MAM seems to have declined.

My point? Be a MAM fanboy and love their product all you want (I love their stuff too), but you have absolutely no right to take shots at paying customers who have waited twice the quoted time on their parts to be completed or completed correctly. To all of you who do take shots at these unfortunate customers, just be lucky that it didn't happen to you, or else you'd be crying the same song as them. They have valid reason to complain.

Mental Addiction has had it's blunders in the past, and has since taken some steps to rectify their problems. However, it appears that problems are still cropping up, and some further steps are necessary to provide better service. I will discuss this with the other Admins and will try to come up with a solution that fits everyone's needs.

 

[terbow]

Well said, im glad at least a few understand.

I've been following this thread for awhile now.

A few points:

I'd like to start off by saying that MAM makes top notch stuff. You'd be hard pressed to find MAM quality stuff anywhere for any car, let alone Proteges. I absolutely love MAM's products as much as the next guy, and really appreciate the quality, design, and the craftsmanship of the parts.

However - and this is where the die-hard MAM fanboys really need to LISTEN UP - MAM has CLEARLY demonstrated over time that they are not the best business to deal with. There are so many fanboys in here that are so trigger happy to shoot down any issue a MAM customer has that it's just unreal. To those who fall into that category - take a reality check.

Most customers don't mind waiting for a part so long as it arrives somewhere around the time that it was originially promised. The fact is, MAM may promise a 2 month lead on an item, but the customer frequently waits 6 months for it, all the while blame is being shifted by MAM onto third parties. "It's at the machine shop", "It's off to powder coating", "the machine shop exploded and they have to build a new building before the job can be done", etc. I've seen it countless times, and I've experienced it myself.

My point? Be a MAM fanboy and love their product all you want (I love their stuff too), but you have absolutely no right to take shots at paying customers who have waited twice the quoted time on their parts to be completed or completed correctly. To all of you who do take shots at these unfortunate customers, just be lucky that it didn't happen to you, or else you'd be crying the same song as them. They have valid reason to complain.

Mental Addiction has had it's blunders in the past, and has since taken some steps to rectify their problems. However, it appears that problems are still cropping up, and some further steps are necessary to provide better service. I will discuss this with the other Admins and will try to come up with a solution that fits everyone's needs.

 

[Metal MP5]

yep, thanks Kooldino

 

[Mental Addiction]

Not my personal case but a friend of mine has been waiting over a year for a built long block that he paid almost $4,700 up front for. He was told 8-12 weeks and then after months of no contact he would call and they would promise him it would be done in 2 weeks. Those 2 weeks turned into months without any contact, even after leaving messages and PMs asking on the progress. When there was contact it was promised another 2 weeks, so on and so on, ect. Then finally after over a year being sent bits and pieces of the motor weeks/months apart if at all? It has taken action via credit card/bank to get them to contact them and NOW they want to talk and promise yet again- its ready to ship now, it will ship tomorrow, blah blah blah.... I think I can understand how you feel b.c I have seen my friend go through this for the past year, and I understand his feelings about it.

I delt with Beau in Nov 04 and he had a SPEC clutch drop shipped to my house overnight with no problem, I was very happy with his service then, I dont know what has happened since then but it is very sad.

This friend of yours and I have been going back and forth. I have been in contact with him the whole time. There is 2 sides to a story.

 

[Mental Addiction]

Amy,

He doesnt take CC any more for fear of Charge Backs. SOme dude from MAM TOld me if I paid Paypal I'd have to wait 45 days*the time I cant file an appeal for bad product* in order to recieve my items, This is more than messed up its royally ****** up! Im serious Im going to seek council and file damages, from what I have been told, since I dont have product at all.. I can recieve all monies I have paid ... Everything from shipping to the motor its self MAM will be responsible, its called Theft By deception. Im also writing a letter to the Better Business Beauru and Consumer Protection Agency, Not only unprofessional, you dont treat people as MAM has done. Its messed up. I understand the nature of their business but its ridiculous to promise people things and dont come through on them.

Robert,

MAM does take paypal and ships items before 45 days. We talked about this last night. Not sure why you where told that.

 

[Mental Addiction]

Are you serious? read the entire thread. I paid MAM in full for the Block the first time and THE machining fees of 1200 dollars, Im not going to give them another dime until I get a valid tracking number. You think I'd be bitchin about 400 dollars when I have spent 5000 dollars please. You do not have to tell me what is my fault and what is not. Im quite aware of how business works sir, if I were you I would read the entire thread before chiming in with your 2 cents because you have no idea what I have went through with this matter.

Let's get the story straight. You paid for MACHINE WORK up front. Not parts or labor. Due to our first experience with you , we can not and will not ship to you unless you pay western union. I do not want to go into detail to everyone here on how you tried to scam us with your first order and lost the chargeback. If you continue with this I will be forced to tell the whole story on what you tried to pull and now are in this situation cause of it.

 

[Mental Addiction]

Im skeptical to actually think it was my shop in the first place I have read several threads on here that state similar problems with pistons grooving the cyclinder walls and so forth, I dont EXpect anything for free... ONce again read the entire thread dude before rendering your decision. Regardless of whatever happen in the process of installation, I should had been advised that it was going to take 4 months to get my motor back I could have taken it to a local machine shop seriously... I sent it back to beau for warranty purposes. I just want my motor.

Skeptical!!!!! Rust in a motor will destroy everything.

 

[Mental Addiction]

Do did you know that when the block arrived it had scratches on top of the cyclinder head. Not only did my mechanic verify but I took the block to another shop, The head gasket on the motor did not seal properly because of the defect when it arrived sir. Thus, causing rust or whatever was discovered. ONce again not my fault. I do not know what your beef is, if you were in my situation you'd be more pissed than I am. I have been patient and have waited long enough. Say whatever you like MAM got out the engine building business because of the problems they encountered with weisco. Several people have had problems with this pistons in the FSDE. I mean nonetheless I still dont have my motor and I keep getting lied to, would you like to explain that. I get pmed about once or twice a week stating that my motor will be done on this date, and when that day comes to no avail its not done so whatever, you can defend MAM beau or whatever as far as Im concerned you are garbage just like them. Personally I could care less about who sees or reads what I have said, Its the honest to god truth, I have left nothing for people to speculate about its facts and thats it, sir.

Robert,

Your motor was destroyed because it was left out in the humid weather. Your internals will not rust because of a head gasket failure. Oil will prevent that. Water in the bottomend will spin a bearing. Your motor was INSTALLED rusty. We can tell this because the crank was seriously rusted, the bottom of the bores where rusted .020 deep. Since the piston does not travel to the bottom, it was left for us to discover. When we first talked about this do you remember what you said? I do. You said it had sat out for a few months, but felt when the motor would break in it would knock the rusty bores clean. I jad to tell you rust is an abrasive and that is why you pistons, rings and bearings are whipped out. Warranty.. before you sent it back I told you that yours was gone sine you had another machine shop supposiably deck the surface.. I remember very well you trying to get us to pay a machine shop bill that we find out later never happened..

 

[Mental Addiction]

Agreed, people want to know the truth. But when you keep saying "two more weeks, next week",(EssentialSpeed did it to me) and the parts are still not shipped, then people get pissed off. Maybe Beau is beaing mislead by the machine shop and they keep lying to him, which results in this type of situation.

This is exactly what happens. This is why we stopped selling them.

 

[SP33D]

owned.