warranty voided

[SuperStretch18]

Actually, dealers need to get approval from MNAO on all warranty service. There's a tech line that they call and they often need to transmit photos of the vehicle before they are authorized to do the work. Mazda does not do warranty service themselves, but they do pay out of pocket for all warranty work done, so they maintain control of the process.

Warranty repairs pay less than regular service visits, so if you have a busy dealership or one that is strictly conserned about bottom line dollars, they will try to get out of claims whenever possible. If you don't get the answer that you were looking for, you should try another dealer before you approach MNAO.

I do agree with you that they should not be responsible for covering damage caused by power mods. Someone puts a boost controller on their car and blows a piston because they were boosting to 28 psi, they should have to pay for their repairs on principle...

 

[Darksun280]

All dealers are authorized to act on behalf of Mazda when dealing with warranty claims. They are allowed to make the decision on whether a warranty claim is honored, and the consumer may appeal to Mazda if they do not like the dealer's decision.

Mazda itself does not likely own any means by which to perform warranty service.

Mazda backs these dealers blindly. I think they really have no choice since the dealer represent them.....

 

[ehidle]

Actually, dealers need to get approval from MNAO on all warranty service. There's a tech line that they call and they often need to transmit photos of the vehicle before they are authorized to do the work. Mazda does not do warranty service themselves, but they do pay out of pocket for all warranty work done, so they maintain control of the process.

Warranty repairs pay less than regular service visits, so if you have a busy dealership or one that is strictly conserned about bottom line dollars, they will try to get out of claims whenever possible. If you don't get the answer that you were looking for, you should try another dealer before you approach MNAO.

I do agree with you that they should not be responsible for covering damage caused by power mods. Someone puts a boost controller on their car and blows a piston because they were boosting to 28 psi, they should have to pay for their repairs on principle...

+1 all around. This is all great information and good points, and all true. Of course Mazda reimburses dealers for the work, so there has to be control over the process.

I speculate there is probably still some dollar cutoff where Mazda doesn't want to be bothered. It only makes sense that they don't want to hear about every little tiny thing that goes wrong, but if something is going to cost $1000 to fix, I am sure they want to hear about it first.

 

[blacksheepms3]

the car is already fast as hell, if you want to keep the warranty it would be wise to either use mazdaspeed products or just mod areas of the car that aren't likely to be covered in the warranty anyway, like the suspension...

sorry for the newb question, but suspensions are likely to be not covered by warranty?

 

[gr3y]

sorry for the newb question, but suspensions are likely to be not covered by warranty?

I believe it's covered under the powertrain.. why wouldn't they?