Lately, and in the past I have seen a very bad trend develop. Good vendors who fabricate products for our forums have gotten a bad taste in their mouths due to the attitudes and actions of some of the members here, and have left our community, taking with them the products developed for our cars. People, this is not a good thing. For those of you who were around in the early days of this community, you know that we had NOTHING in the form of aftermarket support for our cars. People had to work hard to get a vendor to take a risk to develop parts for our cars.
We want to avoid chasing away good vendors who support our community with remarks like that, and BS from folks who don't take up issues with the vendor before posting. Vendors pay to keep this site alive. One such example of this:
A customer orders a product, and is told by the vendor that there will be a wait on the product to get it fabricated and produced. The customer understands and agrees. Weeks go by, and the customer gets impatient and forgets. The customer decides to post on the forums saying that they have paid the vendor a helluva lot of money, and that they have not recieved their part WITHOUT taking it up with the vendor 1st! This sends ripples of uncertainty to any potential customers who read this, and takes even more time away from the vendor who has to answer EXTRA phone calls and PM's to uncertain customers to assure them that they are not scammers instead of working on completing orders. Another thing that happens is someone who doesn't know the truth starts to flame the vendor. This is not only unacceptable, but does not help at all. The vendor now has to deal with a shitstorm on multiple fronts. Ultimately, the consumer who started the mess in the first place, has to retract their post when they are reminded of the agreement. Folks, all I can say about this is that it is a big headache for all parties involved, especially when it could have been avoided in the 1st place.
On the other hand, we don't want vendors on the forum with BAD customer service, and who is only out for the money. I've seen a lot of bone-headedness on both sides over the years, and believe it or not, one post can affect EVERYTHING! I am working with other forum members to come up with guidelines that will protect the costomer AND the vendor. We have to turn this situation around before we have no quality aftermarket left..
We want to avoid chasing away good vendors who support our community with remarks like that, and BS from folks who don't take up issues with the vendor before posting. Vendors pay to keep this site alive. One such example of this:
A customer orders a product, and is told by the vendor that there will be a wait on the product to get it fabricated and produced. The customer understands and agrees. Weeks go by, and the customer gets impatient and forgets. The customer decides to post on the forums saying that they have paid the vendor a helluva lot of money, and that they have not recieved their part WITHOUT taking it up with the vendor 1st! This sends ripples of uncertainty to any potential customers who read this, and takes even more time away from the vendor who has to answer EXTRA phone calls and PM's to uncertain customers to assure them that they are not scammers instead of working on completing orders. Another thing that happens is someone who doesn't know the truth starts to flame the vendor. This is not only unacceptable, but does not help at all. The vendor now has to deal with a shitstorm on multiple fronts. Ultimately, the consumer who started the mess in the first place, has to retract their post when they are reminded of the agreement. Folks, all I can say about this is that it is a big headache for all parties involved, especially when it could have been avoided in the 1st place.
On the other hand, we don't want vendors on the forum with BAD customer service, and who is only out for the money. I've seen a lot of bone-headedness on both sides over the years, and believe it or not, one post can affect EVERYTHING! I am working with other forum members to come up with guidelines that will protect the costomer AND the vendor. We have to turn this situation around before we have no quality aftermarket left..
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