I took this week off work and hoped to get it done. I called middle of last week figuring a week's notice to schedule would be good enough. Said he'd call back to let me know. Didn't call and I called him today, his response "Sorry it took so long to call you" as if he was the one who called me. Said he would call back in a half hour once he's got things figured out and he could tell me exactly when to bring the car in. Two hours later I call them and no one answers, just the voice service. I wait another two hours and the same thing.