The heatshield currently in place over most of the exhaust is a really thin glossy finish metal of which I have never seen used before. American cars have a thick shield of heavy duty metal. Mazda's looks more high tech but is pretty thin, kind of looks like paper thin diamond plate. What scared me wasnt the shielding, it was that most of the undercarriage is plastic panels.
Recall #1
- Thread starter the_saint
- Start date
- Status
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- 2010 Mazda CX-9 GT Dolphin Gray
fam said:
I have no problem with plastic as long as it's been tested to withstand the heat. Plastic gets a bad rap. The truth is that the majority of composites are stronger and more durable than metal. Look at Kevlar.
No doubt the glossy metal is designed to deflect heat away from the body. Probably works a helluva lot better than the older steel versions which act more like a heat sink than a shield.
I think that all the flat plastic panels under the 5 make it so quiet on the highway. Just letting you know that I hate the POS pt cruiser im driving as a rental and that I miss my 5. Mazdas going to need to cut me a check for 1 months payment and give me a helluva discount on my next mazda (or on some leet accessories) to make me forget about this mess. Whos up for calling the support line and getting some compensation?!!???! Once someone gets it we all can get it.
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- 2010 Mazda CX-9 GT Dolphin Gray
fam said:
Can't we just get along?
Mazda did the right thing and it sounds like you're out for blood. I would take up your rental with the dealer as it's apparent that they did not follow Mazda's direction. Mazda actually shipped 3 brand new MPVs to my dealership to cover rentals. Who knows your dealer may have pocketed the cash
Of course im out for blood. I paid for a new car and it hasnt been in my possession for week(s). In return I am dealt with a used beat down cigarette stinking 05 mpv with florida plates then a PT cruiser. The dealer wasnt willing to give out new MPVs as they said it was too much of a liability whatever that means. A used rental in trade for a new car I AM MAKING PAYMENTS ON is not a fair trade. Mazda will have to compensate me for this months payment at bare minimum as my wife wont let me go on another day if I dont as she is furious and uses profanities every day that she has to drive herself and child around in my 3i vs the 5 that she adores because she has hated everything I brought home to replace it. The inconvenience worsens every day. Is there anyone willing to harp at the customer support for some goodies???? If not I may have to.
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- 2010 Mazda CX-9 GT Dolphin Gray
fam said:
I would call Mazda and complain that your dealer isn't helping you out. If your going to blame anyone blame your dealer. In order for Mazda to help they need to know your issue. Have you called them regarding your dealers poor service?
Many of you may think that I'm cutting Mazda too much of a break but the reality is that s*** happens and my dealer has been fantastic with making sure I'm taken care of. Sure I'm pissed that this happened but I have to give credit where credit is due. Mazda didn't have to ship out MPVs but they did it becasue it was the right thing to do.
Place blame where blame is due. Don't lash out without focus. My experience is that if you have your facts straight and approach an issue with a clear head then your more likely to get somewhere. When I called Mazda up yesterday I was cordial and even laughed a couple of times. The Tech person was in turn more willign to offer information.
What's the saying? More bees with honey than vinegar?
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- 2010 Mazda CX-9 GT Dolphin Gray
jagsouth1 said:
Just call Mazda USA at 1-800-222-5500.
Another thing about Mazda Tech Support is that you never seem to have to wait long. No more than 5 minutes tops.
insider said:
It'd be nice if Mazda would give us something as a reward for sticking with them through the recall of our beloved vehicle... I mean, crap, I've had a Toyota and frankly it's a really SOLID car that I wish I'd looked into more when I bought my 5.
Mazda should be sucking up to us and trying to keep us sweet.
unhappyM5owner
Member
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- M5 MT Stellar Silver
I've looked thru both sides of the glass, on one hand this is a new vechicle and don't expect perfection, but that's why I buy new, not a used. Then there is the side of trying to be patient considering circumstances beyond our control. In a simple legal sense there is no cooling off period after buying a vechicle. Unfortunately your stuck and in this case must seek out lemon law details per state you purchased. Thus, in CALI I must wait 30 days for any legal options of repurchase or compensation. You could request arbitration but that takes time, in these circumstances although not one of us likes being without this unique car is that you must push your dealer, I did and he cut me a check for OCT, probably all dealers will not do this. Mazda looks like its trying, I had a poor experience with my other 1st year production model a 04 Nissan Titan. Nissan was in constant denial and many times I had to convince the Dealer for a rental. The Titan has had a problem with small rotors and the 04's to this day still have problems. I dont like dogging Mazda but I'm not in resale of Autos this may affect our resale, I of course have seen some concessions but It probably behooves Mazda to extend warranties or discount extras, merely to further assist customers to spread good word of mouth, as they have already alluded to in their email and subsequent letter. This is an important launch for Mazda my bets are they will do it right. Hang in there owners and possibly when all this blows over yall can come to Cali for a 5 Rally BBQ (flame2) San Diego Style. Take care.... (cheers) No.... I'm talking steak..... not vehicles!! (glare)
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As you all know, the car market is very competitive and none of us had to buy the 5. It is just frustrating that when we are buying the car its all about total customer satisfaction, best car, best car company, go the extra mile blah, blah, blah. But once we buy their product and it is recalled, it's like pulling teeth just to get a comparable loaner car and any sort of recompense because Mazda says 'hey, that's all you would have gotten from Ford, Chevy, whatever." It is sad that Mazda won't cough up a month's car payment to ensure brand loyalty amongst their owners. Pretty sure that I'm going to be buying more cars in the future but not sure that I'm going to go with Mazda.
Mazda5rocks
Member
You will get your Mazda back soon it looks like!!!
I just found this news release!!!
STATEMENT: 2006 MAZDA5 EXHAUST SYSTEM OVERHEAT
Featured Stories
Press Releases
UPDATED ON SEPTEMBER 27, 2005
A safety-related defect may exist in the MAZDA5 as a result of the exhaust system becoming overheated. Although only three instances have been reported, and there have been no injuries as a result of the fires, Mazda will be initiating an aggressive campaign to repair all of the approximately 2,700 affected vehicles either at dealers or in customers possession. Customers will receive a formal recall notification at a later date.
Mazda has determined that the cause of these fires is excessive exhaust heat caused by inadvertent operation of the vehicle in the manual mode of the automatic transmission at highway speeds in second gear. It is possible that extended high-RPM operation may cause this exhaust overheat, and a subsequent fire.
Mazda will resolve this situation with the installation of a warning label instructing customers on the proper operation of the vehicle in the M mode of the automatic transmission. In addition, a heat-shield will be added to all vehicles as well as a recalibration of the automatic transmission electronic control unit.
Mazda expects all vehicles to be repaired and returned to their owners as soon as possible. New vehicle deliveries will resume as soon as vehicles in inventory are repaired. In the interim, Mazda will provide all customers with replacement transportation at no cost.
I just found this news release!!!
STATEMENT: 2006 MAZDA5 EXHAUST SYSTEM OVERHEAT
Featured Stories
Press Releases
UPDATED ON SEPTEMBER 27, 2005
A safety-related defect may exist in the MAZDA5 as a result of the exhaust system becoming overheated. Although only three instances have been reported, and there have been no injuries as a result of the fires, Mazda will be initiating an aggressive campaign to repair all of the approximately 2,700 affected vehicles either at dealers or in customers possession. Customers will receive a formal recall notification at a later date.
Mazda has determined that the cause of these fires is excessive exhaust heat caused by inadvertent operation of the vehicle in the manual mode of the automatic transmission at highway speeds in second gear. It is possible that extended high-RPM operation may cause this exhaust overheat, and a subsequent fire.
Mazda will resolve this situation with the installation of a warning label instructing customers on the proper operation of the vehicle in the M mode of the automatic transmission. In addition, a heat-shield will be added to all vehicles as well as a recalibration of the automatic transmission electronic control unit.
Mazda expects all vehicles to be repaired and returned to their owners as soon as possible. New vehicle deliveries will resume as soon as vehicles in inventory are repaired. In the interim, Mazda will provide all customers with replacement transportation at no cost.
perfecto said:
Hmm, I hint some negative vibes here
Now why would the realization that Matrix is a "solid" car cause you (a Mazda 5 patriot) to have second thoughts on the 5? Is this just because of the recall or could it be something else?I agree they should but I'm sure they won't
They'll only go so far as their bottom line is unaffected and at the same time be immune to lawsuits.
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- 2010 Mazda CX-9 GT Dolphin Gray
Mazda does not have the luxury of waiting
No it'll be sooner than that.
Mazda doesn't have the luxury of waiting. This situation is not only costing them money but bad press. The fix is also pretty minor.
dracore said:Soon? Probably another month...
No it'll be sooner than that.
Mazda doesn't have the luxury of waiting. This situation is not only costing them money but bad press. The fix is also pretty minor.
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Is this true?
I just saw this posted by someone at Edmunds:
"A memo just sent to dealers by Mazda indicates that the parts for the fix should be in the hands of the dealers by the end of October. Do they really have to keep our cars all that time??"
Can anyone else confirm this? The end of October is more than 30 days for all of us, I was hoping for sooner than that
I just saw this posted by someone at Edmunds:
"A memo just sent to dealers by Mazda indicates that the parts for the fix should be in the hands of the dealers by the end of October. Do they really have to keep our cars all that time??"
Can anyone else confirm this? The end of October is more than 30 days for all of us, I was hoping for sooner than that
insider said:
Not to open a huge argument here, but in my mind they're all part of the same mentality. Hypothetically, if I decide to ask for compensation for loss-of-use of my Mazda5 (that I paid good money for), it would stem from the feeling that I'm not getting the best deal. In other words, I paid for a nice new car and I'm driving around an older, smaller loaner for a month....not what I expected when I bought the Mazda5. If I had known I wouldn't be able to use my Mazda5 for a month, I would've tried to negotiate a lower price when I bought it...so, to me, somehow this recall has made the car worth less to me (at the moment only, because once I have my Mazda5 back the inconvenience is gone). The hope of compensation stems from the feeling that I'm somehow being inconvenienced compared to the expectation that I had when I bought it (the expectation being that I'd be able to drive around in my brand new car).
When haggling for the best price on a new car, I've got the same mentality...i.e., I don't want to pay more than the car is worth to me, and I don't want to do worse than the "expected" price...in this case, my expectation in price is based on other people's experiences, such as Edmunds' TMV. So, that's why I compared asking for compensation to haggling for a new car.
Anyways, all that being said, I DO think that Mazda is handling the recall well. I'm glad that they're fixing the Mazda5s so that the fire hazard is removed. Part of me wishes that nobody ever drove incorrectly, so that the "defect" was never found, but I know that (in reality) mistakes while driving happen all the time, so I'm glad Mazda's stepping up and fixing the problem. I'm also very happy with their loaner-car program...no complaints there.
I've got no major complaints, and I'm not unhappy, so I don't EXPECT any compensation from Mazda. I'll be satisfied if they don't compensate any of us...in my mind, giving us loaners is good enough to make me think positively about Mazda. But, I'm not against asking for compensation...Mazda may decide on compensation if they want to keep their customers as happy as possible. It's not like an extra $100 in accessories for each Mazda5 owner is going to take a big bite out of Mazda's Net profits of 330 million a year (FY 2004). I really don't think that anyone should have been attacked for thinking about asking for compensation (that's why I posted in the first place).
Whew, hope that made sense...
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