Recall #1

[airman_slacker]

I'm glad I found this site. Kinda sad that this is my first post and it's about a recall. I love the 5 though. I was barely able to afford the payments (with 2 kids and $3300 going over with trading in my 02 Taurus) but my wife and I fought like hell to get the 5 for a price we could afford. Now this...poop.

 

[-pixy-]

"4. The vehicle is out of service by reason of repair to one or more nonconformities for at least 15 days during the lemon law rights period, and for a total of 30 days within any period of 24 months or 24,000 miles (whichever occurs first) after the first repair attempt that occurs during the lemon law rights period. If less than 15 days remain under the lemon law rights period when the vehicle is first brought in for diagnosis or repair, the lemon law rights period for that particular problem shall be extended for a period of 90 days"

If your car meets any of the lemon law requirements you should file for it. When I bought my cavalier it met the requirements for the lemon law (obviously, its a cavalier) I ended up filing for the lemon law and in less than 6 months i got an offer from GM that if i kept the car and continued payments they would reimburse me $9,000 (the car cost 21,000)... which paid off the loan, so sold it and ended up making money on the deal. So if you file for the lemon law dont think you have to give up your 5, they would prefer you keep it and will make some sort of compensation.

 

[the_saint]

Any Word on the models in Japan??

I haven't heard any. There is a site that I check on every now and then with google translator (good site for finding what size wheels to run ) and I haven't seen anything on it yet.
There are a few Singaporeans on another site I frequent, but haven't heard anything from them lately.

 

[fam]

Any Word on the models in Japan??

Personally I think they are pretty hot, but they probably dont care about cars as much as they appear in photographs. Why are we talking about girls again? (chair)

 

[the_saint]

So if you file for the lemon law dont think you have to give up your 5, they would prefer you keep it and will make some sort of compensation.

Sweet, this is awesome news to me!! I hope they do keep my car for a while. I can tolerate a nice little 6i if I get a sizable chunk back from Mazda.(eekdance)


On a side note...there is a Cavalier that went for $21K??

I thought those things were like $17K loaded.

 

[the_saint]

Personally I think they are pretty hot, but they probably dont care about cars as much as they appear in photographs. Why are we talking about girls again? (chair)

ROTFLMAO!!! (rlaugh) (rlaugh) (hahaspit) (hahaspit)

 

[DeadGeneration]

I hate new cars worse than used ones

 

[smaria]

"4. The vehicle is out of service by reason of repair to one or more nonconformities for at least 15 days during the lemon law rights period, and for a total of 30 days within any period of 24 months or 24,000 miles (whichever occurs first) after the first repair attempt that occurs during the lemon law rights period.

Hmm...15 days during the lemon law period? That's only 2 weeks...the Mazda5s seem very likely to be out of service that long. What state are those rules for?

In my state (NJ), it's 20 days, just under 3 weeks. So, if I don't get my Mazda5 back by October 9, it's technically a "lemon" under the lemon law.

 

[RODSCALIP5]

Personally I think they are pretty hot, but they probably dont care about cars as much as they appear in photographs. Why are we talking about girls again? (chair)

LOL!

 

[Antonio DiMarco]

Hey Antonio you got stock in Mazda? You make good points, but that wont help get our M5's back any quicker than my negative attitude...It just does not give you much confidence when all their new ones are pulled off and they are not giving much info on time frames... (uhm)

No, I don't have stock in Mazda, but I do have experience with customer satisfaction and have some idea of what it takes to fix broken products.

I'm annoyed as well. I'm still waiting for an ETA from my dealer and have to resist calling them every hour.

But I have to put my CS hat on to keep things in perspective. From Mazda or any manufacturers point of view you have two choices. You are either open with the customer or you keep things secret.

I believe Mazda wants to be up front with all of us while also being very careful about setting expectations. It's always better to undersell than overpromise. That way people are pleasantly surprised by an outcome. This is why I believe/hope that Mazda is comminicating a very conservative timeframe.

I believe Mazda decided to report this problem before they really had a fix in place because of the danger it may posed to it's customers. Now they're probably scampering around trying to a: find a solid fix, and b: fabricate or order the parts for the fix. If the parts need to be fabricated, then the Mazda team has to draft and submit a specification for the part(s) to the fabricator. The fabricator then may to retool their assembly line (if it's a complex part), order materials and schedule time for assembly. Once the part is manufacturered then Mazda would get a first article to verify that the part is per spec. Mass producing the part comes after, which is followed by distribution.

If it's an off the shelf part then it's only a matter of distribution.

Also remeber that Mazda is probably not going to apply a baindaid to this probelm but find a long-term fix that will be slipped into future Mazda 5 manufacture.

Mazda also has to draft a TSB that instructs dealer service personel how to install the fix. Of course there is also the time it takes to deliver the part to individual dealers.

This all takes time.

Of course Mazda may know what the fix is and is waiting for the parts- whihc is what most dealers seem to be communicating.

These are all considerations we need to take into account to keep things in perspective. We can either loose our minds over what Mazda isn't doing right or give them the benefit of the doubt. Given that this is the FIRST time I've had an issue with the 6 Mazda vehicles I've owned over 15 years, I choose to give them the benefit of the doubt.

You all have a choice of how to apporach the issue.

I'm just trying to help

 

[the_saint]

60-2704 Attempts to conform motor vehicle to warranties; presumption; term of warranty; how computed.

It shall be presumed that a reasonable number of attempts have been undertaken to conform a motor vehicle to the applicable express warranties, if (1) the same nonconformity has been subject to repair four or more times by the manufacturer, its agents, or authorized dealers within the express warranty term or during the period of one year following the date of original delivery of the motor vehicle to a consumer, whichever is the earlier date, but such nonconformity continues to exist or (2) the vehicle is out of service by reason of repair for a cumulative total of forty or more days during such term or during such period, whichever is the earlier date. The term of an express warranty, such one-year period, and such forty-day period shall be extended by any period of time during which repair services are not available to the consumer because of a war, invasion, or strike, or fire, flood, or other natural disaster. In no event shall the presumption provided in this section apply against a manufacturer unless the manufacturer has received prior written direct notification by certified mail from or on behalf of the consumer and an opportunity to cure the defect alleged.

Laws 1983, LB 155, 4.

Damn, 40 days for us Nebraskans. (notcool)

 

[Antonio DiMarco]

"4. The vehicle is out of service by reason of repair to one or more nonconformities for at least 15 days during the lemon law rights period, and for a total of 30 days within any period of 24 months or 24,000 miles (whichever occurs first) after the first repair attempt that occurs during the lemon law rights period. If less than 15 days remain under the lemon law rights period when the vehicle is first brought in for diagnosis or repair, the lemon law rights period for that particular problem shall be extended for a period of 90 days"

If your car meets any of the lemon law requirements you should file for it. When I bought my cavalier it met the requirements for the lemon law (obviously, its a cavalier) I ended up filing for the lemon law and in less than 6 months i got an offer from GM that if i kept the car and continued payments they would reimburse me $9,000 (the car cost 21,000)... which paid off the loan, so sold it and ended up making money on the deal. So if you file for the lemon law dont think you have to give up your 5, they would prefer you keep it and will make some sort of compensation.

What was wrong with your Cavalier?

 

[unhappyM5owner]

I really think they should start a reality show about us M5 owners.....Names for the show...possibly how about TOTAL RECALL..or RECALL TO DUTY...RECALL TO ACTION...RECALLER ID (cool) I'll tell you what Mazda owners the squeaky wheel gets greased. I picked up a new MPV with leather I might say, but I complained about no sunroof and rear spoiler, guess what they said, they didnt care about my deepest automobile needs I would have to make do with this...oh well. Life is tough....

 

[-pixy-]

On a side note...there is a Cavalier that went for $21K??

I thought those things were like $17K loaded.

haha, it was the Z24 convertible, loaded. bought it right off the showroom floor. definately a lemon (notcool)

 

[-pixy-]

What was wrong with your Cavalier?

The car had a couple problems, it was recalled for a bad starter (it could catch fire if overstarted? um ok) The first week i had it i noticed a horrible squeak coming from the back so i took it in and they said it was the suspension and they fixed it but it started again on my way home. I brought it back and they fixed it again (by adding insulation so i wouldnt hear it, nice) The next problem was on a nice hot day i put down the window, and the weather stripping stayed stuck to the window, not the roof, so they had to put on new weather stripping. The new weather stripping leaked so they had to do it again. Then that one started to fall off so they had to do it again. Then one day when i was driving down the road the back of the seat fell off, yeah thats fun. Then the motor for the top burnt out, while i was putting the top up, so it was stuck 1/2 way. The car was a nightmare, and some poor guy bought it from me for his wife, haha. Over all i qualified for the lemon law because it spent more than 45 days in the shop in the first year, and they had to fix the same problem 3 times and it was still not fixed. There was a list of 6 possible ways to qualify, the cav met 3 of them.

 

[Antonio DiMarco]

Not comparing apples to apples

The car had a couple problems, it was recalled for a bad starter (it could catch fire if overstarted? um ok) The first week i had it i noticed a horrible squeak coming from the back so i took it in and they said it was the suspension and they fixed it but it started again on my way home. I brought it back and they fixed it again (by adding insulation so i wouldnt hear it, nice) The next problem was on a nice hot day i put down the window, and the weather stripping stayed stuck to the window, not the roof, so they had to put on new weather stripping. The new weather stripping leaked so they had to do it again. Then that one started to fall off so they had to do it again. Then one day when i was driving down the road the back of the seat fell off, yeah thats fun. Then the motor for the top burnt out, while i was putting the top up, so it was stuck 1/2 way. The car was a nightmare, and some poor guy bought it from me for his wife, haha. Over all i qualified for the lemon law because it spent more than 45 days in the shop in the first year, and they had to fix the same problem 3 times and it was still not fixed. There was a list of 6 possible ways to qualify, the cav met 3 of them.

Wow ALL those problems certainly make the 5's SINGLE issue pale in comparison.

The lemon law definitely applied in your situation. Thank you for the perspective.

 

[Antonio DiMarco]

I'm getting a MPV!

My dealer called back after I called them on Friday on this (they needed the xtra time to find the MPVs to put us all in), and I went today and gave them my Mazda5 for a brand new MPV LX loaner... (stfu)

I was sad to give away the M5 but was pleasantly surprised how my dealer handled and what they gave me as a loaner. The are giving new MPVs as loaners to their buyers with a plan to "demo'em out" when we return them...When the MPVs run out, they're gonna move to 6's...

They took down drivers licenses and a credit card for incidental damage and that was it. They took our cherished 5 and told us they were putting them all in this huge covered warehouse they have... (headshake

The Service Manager followed the line we've heard here and told me this could be 4 weeks. They apparently don't have a piece to even fix with yet...Its gonna sit ("for however long it takes to fix it right...") . I guess all dealers in Massachusetts are trying a similar approach (some more proactive than others).

Well anyways, we're sorry to see the 5 go, we just traded in our 2000 MPV for the 5 and guess what...we're back to the MPV! (I must say it is a very solid van however...not easy on the miles though).

If you haven't heard from your dealer call them asap!

Cheers to the day we get her back!!!!! (dance)

Called my dealer this am and although they did not have any update on the fix they did say that they were currently getting a fleet of vans ready for us to take in place of the 6i's!

Very happy despite the situation. I really feel like my dealer and Mazda are taking care of me.

 

[fam]

Called my dealer this am and although they did not have any update on the fix they did say that they were currently getting a fleet of vans ready for us to take in place of the 6i's!

Very happy despite the situation. I really feel like my dealer and Mazda are taking care of me.

Thats good news. Hopefully they are mpvs!

 

[the_saint]

Thats good news. Hopefully they are mpvs!

Nope. The they will be Ford 25 passanger super-extendovans (evil)

 

[isda65]

The car was a nightmare, and some poor guy bought it from me for his wife, haha.

Was the guy who bought it aware of the problems?