Recall #1

[fam]

UPDATE:

Although Mazda will pay the dealers to loan out their new MPV's, that doesnt mean the dealers have to do it. The owner of Brown mazda in Toledo Ohio will not allow the new mpv's to be loaned out even with compensation because he see's it as a liability so you get a rental car fromthe enterprise next door. However, they said they will work with me in getting a better than average rental that will be more comfortable for my family. However, im telling them when they call back that if its a car any bit smaller than a chrysler 300 that I wont take it as I need the cargo room for a stroller and need a massive trunk. Ill keep you updated.

 

[Johaan]

Seems like most of the dealers are going the rental route.... and I honestly don't blame them. You can't sell a car that is out on loan.

I'm more upset with Mazda for selling me a defective and potentailly dangerous product that is now out of my possession. Yes they moved fast on notification... I give them partial credit for that. I just hope they get a proper solution as quickly. I'm afraid I'm just not a patient person when mistakes cost me time and money. It's not good to tick off a first-time customer.... and in my age demographic, I'll be buying cars for a long time to come.

Sorry, that's just the way I see it.

- Johaan

 

[kokomo]

Got mine in july and have 6500 miles in it already w/ no problems. Quite surprised that they would keep the car close to a month. Has anyone gotten anything more than a free rental and "we're sorry" from the dealer/mazda?

 

[Antonio DiMarco]

Defects are inevitable

Seems like most of the dealers are going the rental route.... and I honestly don't blame them. You can't sell a car that is out on loan.

I'm more upset with Mazda for selling me a defective and potentailly dangerous product that is now out of my possession. Yes they moved fast on notification... I give them partial credit for that. I just hope they get a proper solution as quickly. I'm afraid I'm just not a patient person when mistakes cost me time and money. It's not good to tick off a first-time customer.... and in my age demographic, I'll be buying cars for a long time to come.

Sorry, that's just the way I see it.

- Johaan

Anyone expecting a product to be free of defects are setting themselves up for disappointment. Automobiles in particular are comprosed of hundreds of thousands of parts. Some parts are fabricated by the vehicle's manufacturer and some parts are OEM'ed by companies like AC/Delco and Nippon Denso. No matter how many safety's are put in place there will always be defects. Even NASA with all their double and triple checks and worst case scenerios have made mistakes.

Defects and products issues are a fact of life. It's the law of averages. Human beings are fallible, therfore anything we build is guaranteed to be imperfect in some way. It's the way these problems are handled and solved that differentiate the bad companies from the great.

 

[tsturm]

Nothing Official from Ontario yet?

I read this thread and my eyes almost feel out of my head. :-( I wasn't sure if this was isolated to the US only so I called Mazda Canada. They informed me to discuss me bringing in the car with me service manager. I asked the severity of he situiation as my wife and 6 month old are driving around in the 5 each day. I really didn't get a sense of the urgency. However, to be safe I'll bring it in ASAP. My service manager really had no info and offered a rental of a Dodge Caravan. While this is nice I really would prefer a Mazda. I purchased a Mazda because I wanted a Mazda. Also with the fuel prices these days I would like something inline with the 5.

What upsets me is that I had to hear it from this forum and contact Mazda Canada myself. The service department seemed unknowledgable about the sitiuation. Mazda Canada stated they only received notice of this issue late Friday and they are expecting letters to go out to owners this Wednesday. I guees this isn't that urgent.

As a side note maybe related to this, anyone notice the centre console getting really hot? With my right leg against the centre console by the time I get out from a short trip it's sweating from the heat. I thought it was normal but now thinking about this heat sheild or exhaust overheating issue might be related. Also at times after idling I notice an odor much like burning coolant. I dismissed this earlier as breaking in smells but know i wonder. Anyone else find these?

Tom

 

[fam]

I got a zoom zoom sticker in the mail. I guess that will go good on the grand caravan that they will try to pawn me off to. Im staying in the 5 until they get the parts in. BUT, I will check under the car today and look for anything charred\melted\ warped, if I see anything, I will definately take it in. If not, Ill save mazda some money. 50 dollars a day for 30 days is 1500 dollars! multiple that out and thats 4 million in rental cars, no wonder mazda would rather the dealers let them use the new mpvs vs the cost it actually takes to make them!

 

[the_saint]

tsturm
I haven't noticed any excessive heat from the console

As for everybody on here knowing about the problem before your dealer...I'm not suprised. Information (or mis-information) spreads around the internet faster than the speed of light.

 

[Johaan]

Anyone expecting a product to be free of defects are setting themselves up for disappointment. Automobiles in particular are comprosed of hundreds of thousands of parts. Some parts are fabricated by the vehicle's manufacturer and some parts are OEM'ed by companies like AC/Delco and Nippon Denso. No matter how many safety's are put in place there will always be defects. Even NASA with all their double and triple checks and worst case scenerios have made mistakes.

Defects and products issues are a fact of life. It's the law of averages. Human beings are fallible, therfore anything we build is guaranteed to be imperfect in some way. It's the way these problems are handled and solved that differentiate the bad companies from the great.

I expected some sort of issue with a first model year car... just got more than I bargained for. Defects are to be expected .... defects that take a car out of service for a month I think are a different matter entirely. It's a long time no matter how you slice it. It remains to be seen how they are going to handle this... it may not be that long.

I had a major issue with a missing key when I bought the car, took 2 weeks to get a replacement. They could not get the freaking thing programmed since their sofware was not updated. That was a dealer issue and was not handled to my satisfaction. This is strike #2.

I'm not being a raving lunitic about this issue, which is a step up for me (dark) ... I'm just seriously dissapointed.

I'd love to hear when the first ones do get fixed!

 

[boogaboo]

Turned Mine in...Got New MPV as Loaner

My dealer called back after I called them on Friday on this (they needed the xtra time to find the MPVs to put us all in), and I went today and gave them my Mazda5 for a brand new MPV LX loaner... (stfu)

I was sad to give away the M5 but was pleasantly surprised how my dealer handled and what they gave me as a loaner. The are giving new MPVs as loaners to their buyers with a plan to "demo'em out" when we return them...When the MPVs run out, they're gonna move to 6's...

They took down drivers licenses and a credit card for incidental damage and that was it. They took our cherished 5 and told us they were putting them all in this huge covered warehouse they have... (headshake

The Service Manager followed the line we've heard here and told me this could be 4 weeks. They apparently don't have a piece to even fix with yet...Its gonna sit ("for however long it takes to fix it right...") . I guess all dealers in Massachusetts are trying a similar approach (some more proactive than others).

Well anyways, we're sorry to see the 5 go, we just traded in our 2000 MPV for the 5 and guess what...we're back to the MPV! (I must say it is a very solid van however...not easy on the miles though).

If you haven't heard from your dealer call them asap!

Cheers to the day we get her back!!!!! (dance)

 

[fam]

Thats good to hear. Now I have something to bargain with if they try to put me into a cavalier.

 

[Antonio DiMarco]

Boogaboo: Which dealer?

My dealer called back after I called them on Friday on this (they needed the xtra time to find the MPVs to put us all in), and I went today and gave them my Mazda5 for a brand new MPV LX loaner... (stfu)

I was sad to give away the M5 but was pleasantly surprised how my dealer handled and what they gave me as a loaner. The are giving new MPVs as loaners to their buyers with a plan to "demo'em out" when we return them...When the MPVs run out, they're gonna move to 6's...

They took down drivers licenses and a credit card for incidental damage and that was it. They took our cherished 5 and told us they were putting them all in this huge covered warehouse they have... (headshake

The Service Manager followed the line we've heard here and told me this could be 4 weeks. They apparently don't have a piece to even fix with yet...Its gonna sit ("for however long it takes to fix it right...") . I guess all dealers in Massachusetts are trying a similar approach (some more proactive than others).

Well anyways, we're sorry to see the 5 go, we just traded in our 2000 MPV for the 5 and guess what...we're back to the MPV! (I must say it is a very solid van however...not easy on the miles though).

If you haven't heard from your dealer call them asap!

Cheers to the day we get her back!!!!! (dance)

Hi Boogaboo, I'm curious as to whihc dealer on the South SHore. I'd like to have some evidence if my dealer balks at getting me a MPV. I am fine with a 6i but an MPV would be better.

 

[perfecto]

I just called my dealer and gave them sh** for putting me in a Dodge, and they agreed to get me in a 3 in the next few days. Happy happy!

 

[isda65]

I just called my dealer and gave them sh** for putting me in a Dodge, and they agreed to get me in a 3 in the next few days. Happy happy!

Got myself a Toyota Camry LE. Not too bad but I just hope I wouldn't have to spend a month with this car as after the Camry everything will be a disappointment.

 

[fam]

bah. Youre pulse and blood pressure will steadily go down to old people near death state if youre in the camry. Yes its a reliability dream come true but you are invisible in traffic and youre a .....toyota..blargh! You should complain. RX8's for everyone!

 

[Antonio DiMarco]

bah. Youre pulse and blood pressure will steadily go down to old people near death state if youre in the camry. Yes its a reliability dream come true but you are invisible in traffic and youre a .....toyota..blargh! You should complain. RX8's for everyone!

Camry = BORING

 

[boogaboo]

Quirk Mazda in Quincy Antonio

Hi Boogaboo, I'm curious as to whihc dealer on the South SHore. I'd like to have some evidence if my dealer balks at getting me a MPV. I am fine with a 6i but an MPV would be better.

Quirk Mazda in Quincy Antonio ...Good Luck! Where did you buy yours from?

 

[Antonio DiMarco]

Quirk Mazda in Quincy Antonio ...Good Luck! Where did you buy yours from?

Sentry West in Shrewsbury. They have been VERY good to me. But they didn't have any MPV's and my wife and I are going to need some extra space over the next 4 weeks, so I'm going to ask again. Thank you!

 

[uclap5]

just wondering, do the 5's exhaust say fomoco on them?

 

[desabob]

what's worse?

whats worse having to take your 5 to the dealer cause it might start on fire or getting a f-ing neon for a loaner? (drunk)

 

[fam]

Its not the exhaust its the heat shield.