Recall #1

[Kaian]

With our new baby I've not been online as much, so I'm just now catching up to this. Called my dealer and looks like I'll be going in today to turn it in. Might be a couple weeks (?!?) to get it back.

 

[tyusha]

Damn. My dad just brought the mazda5 in and and got a god damned stratus as a loner. I am not sure if we should just calm down and drive a pos stratus, or actually try to get a mazda as a loaner.

Also our dealer said they pretty much know nothing and said they are taking the car for up to a month....

 

[BlkZoomZoom]

(rofl)

*cough*mp3swaybarbushings*cough*

Of course I'm sure they handle their safety recalls better than that.

Thats not a Mazda part.

 

[Antonio DiMarco]

Damn. My dad just brought the mazda5 in and and got a god damned stratus as a loner. I am not sure if we should just calm down and drive a pos stratus, or actually try to get a mazda as a loaner.

Also our dealer said they pretty much know nothing and said they are taking the car for up to a month....

I would complain. Hey they're putting you out, so they should at least give you a car that has been authorized my Mazda. If they ignore you then call Mazda.

 

[RODSCALIP5]

This sucks guys, but it looks like Mazda is just taking precautions, as oppose to what happen with Scion and the whole sunroof thing. I wonder how this will affect sales or will Mazda throw in incentives like they did with the RX8.

 

[Antonio DiMarco]

This sucks guys, but it looks like Mazda is just taking precautions, as oppose to what happen with Scion and the whole sunroof thing. I wonder how this will affect sales or will Mazda throw in incentives like they did with the RX8.

What happened with Scion and the "sunroof thing"?

 

[the_saint]

What happened with Scion and the "sunroof thing"?

I think the tC had a noise issue. Sqeaking and creaking because of chassis flex and the sunroof.
I think.

 

[wongpres]

What happened with Scion and the "sunroof thing"?

The Scion tC's roof is all glass. There have been issues of sqeaking and creaking that I've experienced firsthand when I drove one (and also when I was a passenger in another one).

However, the larger issue is there's an NHTSA investigation where the glass is shattering for no apparent reason.

But don't misconstrue this post as a tC bashing - I'm actually a HUGE fan of that vehicle.

 

[RODSCALIP5]

The Scion tC's roof is all glass. There have been issues of sqeaking and creaking that I've experienced firsthand when I drove one (and also when I was a passenger in another one).

However, the larger issue is there's an NHTSA investigation where the glass is shattering for no apparent reason.

But don't misconstrue this post as a tC bashing - I'm actually a HUGE fan of that vehicle.

Exactly, every company has that one thing that needs taken care of.

 

[HotDog88GT]

Re-introduce the car?

I went to see the Mazda5 at the local dealer yesterday afternoon - they had six + one in the showroom. Went back today with a total of six people (4 were kids) to load 'er up and test drive it. All six of the cars were gone, but we climbed all over the one on the showroom floor.

Dealer said they pulled 'em all and were trying to get the two they sold back. He didn't elaborate on the problem - I didn't think he would. He said it was his belief that Mazda was going to re-introduce the car. He told me this before I knew why the thing was pulled back (from this forum). Sounds like more than a heat shield to me!

Things we love about it: seats six, lordy lordy it has a 5-speed!
Things we don't: you get tagged by a full size car or van and you're toast; never owned a foreign car before.

 

[Kaian]

Well, I got a 2005 Mazda3, manual transmission, sedan style. I would have preferred a 5-door hatch, but other than that seems ok for a loaner.

 

[mooS mooS]

Breaking glass.... spontaneous combustion......Systematic Brake Failure.... Faulty Electronics systems

Every 1st year car has issues.

Glad mine doesn't

 

[RODSCALIP5]

I went to see the Mazda5 at the local dealer yesterday afternoon - they had six + one in the showroom. Went back today with a total of six people (4 were kids) to load 'er up and test drive it. All six of the cars were gone, but we climbed all over the one on the showroom floor.

Dealer said they pulled 'em all and were trying to get the two they sold back. He didn't elaborate on the problem - I didn't think he would. He said it was his belief that Mazda was going to re-introduce the car. He told me this before I knew why the thing was pulled back (from this forum). Sounds like more than a heat shield to me!

Things we love about it: seats six, lordy lordy it has a 5-speed!
Things we don't: you get tagged by a full size car or van and you're toast; never owned a foreign car before.

How would you be toast getting "tagged", the 5 is one of the safest vehicles around.

Anyway, does anyone have any information on the Japanese Model? Any problems over there?

 

[WhitewaterPearl]

If as stated the lack of heatshielding towards the "rear" of the car really is the problem it could be one of these locations:

-there is no shielding above the exhaust pipe directly above the rear swaybar.

-above the rear muffler; the "outer half" of the muffler has no shielding above it
and it is also pretty close to the side of the bumper.

 

[HotDog88GT]

How would you be toast getting "tagged", the 5 is one of the safest vehicles around.

Anyway, does anyone have any information on the Japanese Model? Any problems over there?

It's not a knock on the Mazda, but smaller cars in general. If you get hit hard enough by more mass, you lose. It's the main reason why I've been driving truck and full size sedans. It's also the thing that's keeping my from buying smaller cars. Do I sacrifice safety for a mpg?

 

[Kaian]

It's not a knock on the Mazda, but smaller cars in general. If you get hit hard enough by more mass, you lose. It's the main reason why I've been driving truck and full size sedans. It's also the thing that's keeping my from buying smaller cars. Do I sacrifice safety for a mpg?

This is ridiculous. In a larger car, you make a bigger target, and accidents can be harder to avoid. It seems to me that if one doesn't get hit, one isn't going to get hurt. Additionally, some larger cars are more at risk for certain types of accidents, like rollovers.

If your only criteria for safety is size, then you should go out and buy a tank -- or maybe a Hummer H2, that's close enough. People who look only to size are reenacting the cold war, betting that they won't encounter someone bigger than them, and are often overconfident in their ability to handle a crisis situation.

If you look to other things for safety, like the presence of proper safety equipment, and most important, proper knowledge of defensive driving, then size becomes a secondary or even a tertiary concern. If I was on a rainy highway road I'd much rather be in something small like a Miata or Mini Cooper than a moving truck that I couldn't handle properly.

 

[Skylab]

OK, so this explains why five of them are gone from the local dealer's lot.

I just put in my order for the 5 this week. It will be at least 8-12 weeks to get the car. I assume that this issue will be resolved before I take delivery. (boom07)

 

[unhappyM5owner]

They are being inconsiderate by trying to save people from their car breaking down and possibly setting on fire? To compensate they are giving you a car to drive that is in a comparable class as the one you own?
It's a Saftey Recall people....EVERY manufactuer has them on EVERY car. They are being proactive by gettting your cars in asap. I can't even imagine how much this will cost them.

Let's see If after one month you'll be singing this song...I believe my venting on this forum is justified under my conditions. Put yourself in my shoes, or yours you shell out 19K-20K next day dealer calls you, " Oh by the way we are being considerate in calling you, bring in the car you just bought yesterday Its being recalled. Oh I forget lets be proactive....No one is perfect...... The sense you get from mosts posts and the dealers and Mazda this is going to be prolonged, there is no comparable vechicle or different Lot #'s. You have to pay for liability on your rental while paying continued insurance on your recalled vechicle. The payments must be made on your recalled vechicle. I'd like to be positive but cmon let me vent a little I'm sure people will agree. Mazda has much a stake, monetarily it's about selling cars and lawsuits don't think for a moment it is pro consumer. I am unhappy but I hope your right and I am proved wrong, because I really like my M5, well I did for one day at least.

 

[Kaian]

Let's see If after one month you'll be singing this song...I believe my venting on this forum is justified under my conditions. Put yourself in my shoes, or yours you shell out 19K-20K next day dealer calls you, " Oh by the way we are being considerate in calling you, bring in the car you just bought yesterday Its being recalled. Oh I forget lets be proactive....No one is perfect...... The sense you get from mosts posts and the dealers and Mazda this is going to be prolonged, there is no comparable vechicle or different Lot #'s.

It's prolonged because this is a potential safety issue. If the recall was for something non-dangerous, then Mazda could say "we'll let you know when all the parts, etc. have arrived, and you can get in and out quickly." but since there's a potential for fire, Mazda is getting owner's out of their cars as quickly as possible.

As for comparable vehicle, the Mazda3 loaned to me isn't a bad vehicle. I can get by for a bit without the ability to seat six, but if that was an issue, I'm sure I could have got a MPV as a loaner instead. And I agree that neither the Mazda3 nor the MPV is really a comparable vehicle, but a lot of the reason I chose the Mazda5 in the first place is there wasn't really a comparable vehicle in my mind. If you have an unique model, and that model gets recalled, by definition you're not going to get something that duplicates it exactly.

You have to pay for liability on your rental while paying continued insurance on your recalled vechicle.

What? I don't know about you, but my insurance has always covered any other vehicle I happened to be driving. When I rent a vehicle on holiday, I never have to get insurance through the rental company. I'm already covered. If for some reason this isn't true for you, I suggest talking to your dealer, as they really should cover this expense for you if it's an issue.

Anyway, am I happy my vehicle got recalled? Of course not. I love my Mazda5 and even though the Mazda3 is a nice car, it's not the car I bought. However, I'm very happy that Mazda is dealing with the issue and my car didn't catch on fire with my kids inside it. Am I upset that this is an issue at all? Of course. But my first priority is dealing with day to day stuff. Get things fixed. The people at the local dealership aren't directly responsible for the issue. Certainly the people on this forum didn't cause the problem.

I think in addition to giving out loaners, and covering any additional expense with insurance or whatever, Mazda should do something for us early adopters who have to deal with this recall. I'm not sure what I'd expect, and honestly, I'd probably be happy with making my next scheduled maintenance service free or something. It's more the concept of apologizing and making up for the inconvenience in spirit rather than an exact dollar amount in my mind. However, I'm also not going to stress myself to pieces worrying about the injustice of the situation.

 

[Antonio DiMarco]

It's prolonged because this is a potential safety issue. If the recall was for something non-dangerous, then Mazda could say "we'll let you know when all the parts, etc. have arrived, and you can get in and out quickly." but since there's a potential for fire, Mazda is getting owner's out of their cars as quickly as possible.

As for comparable vehicle, the Mazda3 loaned to me isn't a bad vehicle. I can get by for a bit without the ability to seat six, but if that was an issue, I'm sure I could have got a MPV as a loaner instead. And I agree that neither the Mazda3 nor the MPV is really a comparable vehicle, but a lot of the reason I chose the Mazda5 in the first place is there wasn't really a comparable vehicle in my mind. If you have an unique model, and that model gets recalled, by definition you're not going to get something that duplicates it exactly.



What? I don't know about you, but my insurance has always covered any other vehicle I happened to be driving. When I rent a vehicle on holiday, I never have to get insurance through the rental company. I'm already covered. If for some reason this isn't true for you, I suggest talking to your dealer, as they really should cover this expense for you if it's an issue.

Anyway, am I happy my vehicle got recalled? Of course not. I love my Mazda5 and even though the Mazda3 is a nice car, it's not the car I bought. However, I'm very happy that Mazda is dealing with the issue and my car didn't catch on fire with my kids inside it. Am I upset that this is an issue at all? Of course. But my first priority is dealing with day to day stuff. Get things fixed. The people at the local dealership aren't directly responsible for the issue. Certainly the people on this forum didn't cause the problem.

I think in addition to giving out loaners, and covering any additional expense with insurance or whatever, Mazda should do something for us early adopters who have to deal with this recall. I'm not sure what I'd expect, and honestly, I'd probably be happy with making my next scheduled maintenance service free or something. It's more the concept of apologizing and making up for the inconvenience in spirit rather than an exact dollar amount in my mind. However, I'm also not going to stress myself to pieces worrying about the injustice of the situation.

Well-said Kaian.

I agree that it's a pain, my wife and I could only enjoy our 5 for a day before we had to take it back. I typically don't buy first year cars, but my 3s was a first year car and I have had zero issues with it so I rationalized that since the 5 was build on the 3 platform and in Japan that it wouldn't be a huge risk.

It would be nice if Mazda offered us early adopters a little something for our trouble and loyalty. Maybe free maintance for the first year or 15,000 miles or a gift card toward 5 accessories would be great.

My wife has been talking me down from this situation and she's right, what's the worst case scenerio? We drive around in our loaners for a couple fo weeks, save mileage on our 5's and maybe have to "deal" with a smaller car?

To be truthful the most upsetting thing about this recall is the blow to my ego. I know I'll be catching flack from certain people for trading in our perfectly good and bulletproof (but painfully boring and inefficient) Honda Pilot for the 5. I talk to people all the time about how great and undervalued Mazda cars are. They build some wonderfully exciting and for the mostpart VERY reliable cars. I love my 3s and I already know after one day, that my wife will be much happier with the 5. We're also paying a helluva lot less and saving gas with the 5.

From a PR and business view, Mazda is doing the right thing. We just need to be patient. Who knows the fix maybe already underway and we may have our beloved 5's back within two weeks. The fact is none of us know how long this is going to take. Hopefully we'll know Monday or Tuesday.

I don't know why unhappy5owner is paying for insurance. Like Kaian the coverage from my 5 is protecting my loaner. I did nothing but give them my credit card as security in case I stole or trashed the car. It's true that there is optional insurance, but that's only if you don't want to deal with paying for the deductible- and you would need to do this if your 5 got in an accident anyway.

I'd call your dealer back and find out if there is any reason you need the extra insurance.