Rear pads changed 2nd time at 23k?!

G

gazelle

:
CX5 '21 GTR
The first time was at 15k: 2019 CX-5 Brake questions
Now, I bring the car in and ask them for a printout of all the brake pads wear.
I take my car back after hours - no service people were available to give me the printout, but they mention some work was done on rear brakes.
At home I see this, and indeed I see that my rear brake pads are brand new.
That was done under "WARRANTY"
What the hell is going on???
I regret not getting there earlier and confronting them to get my replaced pads and see the wear.
I was going to start monitoring the wear on my own, I just didn't expect they would change them after just 8k
I'm really puzzled and concerned about the safety of this car
IMG_5372.webp
 
Something ain't right!

I'm approaching 40k miles on my 2016.5 and all my brakes still have plenty of meat left on the pads.
 
What I would do is contact the Service Manager first thing this morning. The technician's ID number (2797) is listed on the invoice for each job that was done, so they'll be able to figure out which tech did the work. At the very least, the manager can get you an explanation from that tech for why the pads were changed so early.
 
Not a safety concern but.. They wanted your existing pads for whatever reason.

Either to flip onto another car, or to cover something up, like a mistake... who knows. I'd request an explanation. (ie. NOT "they were worn..")
 
so many things weird with this.

1) is this the turbo?
I would question why they used 0w20 oil as well or if its not the turbo why they used the turbo oil filter.
2) 65 for tire rotation?! hope that includes balance at least.

Agree with whats said. Either there was an issue and they changed the pads (only way this can happen under warranty) or they are charging mazda for some extra work.. who knows. This is not bmw and pads dont need changing that early for sure.

but if the pads are free to you why care?
 
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N7turbo said:
Good catch.
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It is a Turbo, and it went for the valve stem seals recall service back in October, after which I received a text notification on my phone that I'm due for a three month service :unsure::unsure:
I knew something weird was going to happen after that text, I'm getting some kind of a special treatment, but expected it would be recall related, not brake pads.
Gonna give them a call and ask about the oil and the brakes.
And regardless of all that I still like the car :) drives really well

IMG_5373.webp
 
Something fishy here.
Why change pads and not the rotors? Were the rotors turned? I doubt it.
Double check the rear brakes. Take a close look. If you're not sure what to look for, bring a knowledgeable friend. The pads may not have been changed. They might just be ripping Mazda off for warranty work that wasn't done.
I also question the oil grade. Having seen this before, I'll almost guaranty they'll say: ....Oh we put in 5w30. We just made a typo on the invoice....Ya, right.
 
Good advice ^

I'll never allow 0w20 anywhere near my NA 2.5 unless It was -30c outside, all day everyday. Much less on a turbo engine which specifies it.
 
N7turbo said:
Can you confirm with them if they really put 0W-20 oil in? It's supposed to be 5W-30. This is important for the turbo.
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Yes @gazelle, this is a really important piece of information that should be resolved. Nice catch by @cz5gt. There is clear evidence on the invoice that the right oil filter was used, but the wrong oil was noted on the invoice. Regardless of what they say, they need to make it right by draining what's in there and putting the correct oil in, and then printing you an invoice with the correct oil on it.

This has happened to someone else before, when a dealership put the wrong oil in the car, but I don't remember if that member posted any updates.
 
Lazy2.5 said:
In short, if you like your car, don't ever take it to the dealer for anything outside of warranty work.
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Even then it's iffy! Double check what they did and what they said that they would do.
 
I had a 2018 CX-5 GT that was very well maintained, but had a bad brake caliper. The front left caliper was only applying pressure on 1 side, which was pretty obvious, but of course the dealership said it was because I took the car elsewhere for maintenance then blamed the level of lubrication on the boot of the brake guides (lmao, they were fine, and the dealership doesn't even do that during any of their regular maintenance, so nice try bub).

the point is, that brake pad went bad so fast that by 20k miles the rim was coated in rust dust from the brake pad and then my rotor, ultimately being ruined, so I let that thing go on the lease.

Debating that the brake caliper was malfunctioning was not possible at the time because, frankly, I didn't know enough about cars, but they weren't exactly allowing me to do a 1 on 1 with their mechanics to explain what I observe. That particular dealership is just a bunch of stupid dirtbags though, so I wasn't surprised.
 
regnid said:
I had a 2018 CX-5 GT that was very well maintained, but had a bad brake caliper. The front left caliper was only applying pressure on 1 side, which was pretty obvious, but of course the dealership said it was because I took the car elsewhere for maintenance then blamed the level of lubrication on the boot of the brake guides (lmao, they were fine, and the dealership doesn't even do that during any of their regular maintenance, so nice try bub).

the point is, that brake pad went bad so fast that by 20k miles the rim was coated in rust dust

That particular dealership is just a bunch of stupid dirtbags though, so I wasn't surprised.
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Why am I not surprised.
When I had my 2017 Mazda 6, the rear brakes rusted really quickly. I went to the dealer to complain and was told it's because of our environment, winters and salt. Never mind that I spent my winters in Florida, and kept the car in the garage on bad weather days. It never saw any salt.
They wanted $650 to replace the rear brakes, with less than 10,000 kms on it. No warranty coverage or goodwill reduction. That and a Service Advisor that was an absolute jerk.
I said screw it, and drove for another three years before replacing the brakes myself. I was fed up at that point and eventually sold the car last year.
 
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