Rear pads changed 2nd time at 23k?!

G

gazelle

:
CX5 '21 GTR
The first time was at 15k: 2019 CX-5 Brake questions
Now, I bring the car in and ask them for a printout of all the brake pads wear.
I take my car back after hours - no service people were available to give me the printout, but they mention some work was done on rear brakes.
At home I see this, and indeed I see that my rear brake pads are brand new.
That was done under "WARRANTY"
What the hell is going on???
I regret not getting there earlier and confronting them to get my replaced pads and see the wear.
I was going to start monitoring the wear on my own, I just didn't expect they would change them after just 8k
I'm really puzzled and concerned about the safety of this car
IMG_5372.webp
 
What I would do is contact the Service Manager first thing this morning. The technician's ID number (2797) is listed on the invoice for each job that was done, so they'll be able to figure out which tech did the work. At the very least, the manager can get you an explanation from that tech for why the pads were changed so early.
 
Not a safety concern but.. They wanted your existing pads for whatever reason.

Either to flip onto another car, or to cover something up, like a mistake... who knows. I'd request an explanation. (ie. NOT "they were worn..")
 
so many things weird with this.

1) is this the turbo?
I would question why they used 0w20 oil as well or if its not the turbo why they used the turbo oil filter.
2) 65 for tire rotation?! hope that includes balance at least.

Agree with whats said. Either there was an issue and they changed the pads (only way this can happen under warranty) or they are charging mazda for some extra work.. who knows. This is not bmw and pads dont need changing that early for sure.

but if the pads are free to you why care?
 
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